{"id":2007910,"url":"https://alion.io/job/dcsit-technicien-support-n1n2-confirme-hf","title":"Technicien support N1/N2 confirmé H/F","company":{"id":2453496,"name":"DCSIT","domain":"dcsit-group.com","url":"https://alion.io/company/dcsit-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Trévoux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32000,"max":35000,"currency":"EUR","period":"year","gross":null,"usd_annual":39384},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T12:18:49Z","employer_posted_date":null,"last_verified_at":"2026-09-29T12:18:49Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Nous recherchons un.e Technicien.ne Support pour intervenir à Trévoux.\nAllez, on vous en dit plus...\nAu sein de l'équipe support, vous assurez l'assistance aux utilisateurs et le bon fonctionnement des postes de travail et des infrastructures de premier niveau. Vos missions principales :\nRépondre aux demandes d'assistance, diagnostiquer et résoudre les incidents techniques de niveaux 1 et 2, et assurer le suivi et la mise à jour des tickets\nInstaller, configurer et maintenir les postes de travail sous Windows 10 et Windows 11, et prendre en charge les incidents matériels et logiciels\nAssurer la disponibilité de Microsoft 365, des logiciels et des périphériques\nRéaliser les interventions de niveau 1 sur les serveurs et les équipements réseaux, et contribuer à la continuité des services informatiques\nAssister les utilisateurs par téléphone ou à distance, et configurer et résoudre les incidents liés à la téléphonie et aux équipements de visioconférence\nMettre à jour et fiabiliser l'inventaire du parc dans la CMDB, et assurer le suivi, l'organisation et la gestion du stock informatique\nVous serez amené à intervenir également sur le site de Rillieux-la-Pape\nProfil recherché\n\nEt si on parlait de vous ?\nDe formation informatique ou équivalent, vous disposez d'une expérience en support utilisateur de niveaux 1 et 2. 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