{"id":4174998,"url":"https://alion.io/job/dcsolution-technical-customer-success-manager","title":"Technical Customer Success 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DCsolution\nDCsolution is an international IT solutions integrator specializing in cloud infrastructure, cybersecurity, and network technologies.\nWe work with leading technology vendors, including Cloudflare, AWS, Google Cloud, and Microsoft Azure, helping businesses select, implement, and manage IT solutions.\nWe are looking for a Technical Customer Success Manager to support our customers, coordinate technical requests, and work closely with our sales and engineering teams.\nWhat you'll do\nAct as a point of contact for customers on technical and service-related requests.\nHandle incoming inquiries, clarify customer needs, and coordinate their resolution with engineers.\nTrack ongoing requests, follow up on progress, and keep customers informed.\nSupport pre-sales activities by gathering customer requirements, coordinating technical input, and assisting with solution proposals.\nCommunicate with technology vendors and internal teams to resolve customer questions.\nHelp customers navigate our solutions and support processes.\nMaintain customer documentation and contribute to improving service quality.\nWhat we're looking for\nExperience in customer support, technical support, customer success, or a similar client-facing role.\nBasic understanding of IT infrastructure, cloud services, and networking concepts.\nAbility to understand customer requests and involve the right technical specialists.\nStrong communication and organizational skills, with the ability to manage several requests simultaneously.\nCustomer-oriented mindset, ownership, and attention to detail.\nRussian fluency and working proficiency in English.\nNice to have\nExperience with B2B technology products or IT services.\nFamiliarity with Cloudflare, AWS, Google Cloud, or Microsoft Azure.\nExperience supporting technical pre-sales or coordinating customer projects.\nKnowledge of CRM, ticketing systems, or customer support platforms.\nWhat we offer\nRemote work in an international team.\nExposure to cloud infrastructure and cybersecurity technologies.\nDirect collaboration with experienced engineers and leading technology vendors.\nOpportunities to develop expertise in customer success, technical pre-sales, and cloud solutions.\nA collaborative environment with direct communication and room to take initiative.","description_format":"text","description_chars":2291,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced 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