{"id":2724710,"url":"https://alion.io/job/ddn-deskside-engineer","title":"Deskside Engineer","company":{"id":672909,"name":"DDN","domain":"ddn.com","url":"https://alion.io/company/ddn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":97,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":42,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":50000,"currency":"EUR","period":"year","gross":null,"usd_annual":56237},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Workspace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Model Context Protocol","optional":true}],"status":"live","first_seen_at":"2026-10-16T12:19:20Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T23:29:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description: Deskside Engineer, Madrid\nRoles and Responsibilities\nDeliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users in Spain and other EMEA offices\n\nProvide exceptional VIP support with efficiency and professionalism\n\nTroubleshoot problem areas promptly and accurately, providing end-user assistance as needed.\n\nResolve complex issues and collaborate with other teams to identify root causes and solutions.\n\nInstall, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.\n\nHave equally strong skills and experience with both Windows and Macs\n\nDocument incidents, problems, requests, and tasks in DDN’s ITSM system.\n\nEscalate critical incidents to management as necessary.\n\nPerform day-to-day operational activities related to inventory, shipping and receiving IT hardware.\n\nWork independently while being a collaborative team member committed to team success.\n\nFollow standard operating procedures for processes and documentation.\n\nAvailability to work after hours or on weekends as required. 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