{"id":1029828,"url":"https://alion.io/job/ddn-salesforce-administrator","title":"Salesforce Administrator","company":{"id":672909,"name":"DDN","domain":"ddn.com","url":"https://alion.io/company/ddn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":60000,"currency":"EUR","period":"year","gross":null,"usd_annual":68877},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false}],"status":"closed","first_seen_at":"2026-08-21T07:27:03Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-08T15:41:44Z","board_verified":false,"closed_at":"2026-10-08T15:41:44Z","days_open":48,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":48},"description":"The Opportunity:\nWe are seeking a Salesforce System Administrator to join our Business Applications team as the primary system administrator and production support lead for our end-to-end Salesforce environment, including Sales Cloud, CPQ, Order Management, and Service Cloud. This role owns the platform’s daily health, configuration, security, and reliability while providing frontline support to end users. The ideal candidate is an independent, methodical problem solver who investigates issues, documents evidence, applies appropriate configuration or process improvements, and engages development or platform specialists when needed. This role partners with Salesforce Development, Solution Architects, and business stakeholders to maintain a stable, secure platform and drive continuous improvement across quoting, ordering, case management, entitlements, and post-sale operations.\nYour Responsibilities:\nProduction Support and Troubleshooting\nOwn Salesforce support tickets from intake through investigation, resolution, validation, communication, and closure.\n\nReproduce issues in sandbox or test environments and troubleshoot authentication, permissions, visibility, reporting, automation, email, integrations, and data quality.\n\nUse audit trails, login history, field history, debug evidence, automation details, and ticket history to identify root causes and affected users or processes.\n\nResolve administrator-level issues independently and escalate development or integration issues with clear documentation, business impact, evidence, and recommended next steps.\n\nUser Management and Access Governance\nProvision, modify, suspend, and deprovision users based on approved requests and documented business justification.\n\nAdminister profiles, permission sets, licenses, roles, queues, public groups, delegated administration, and user settings.\n\nTroubleshoot organization-wide defaults, sharing rules, role hierarchy, manual sharing, teams, queues, and record-level access.\n\nApply least-privilege principles, support onboarding and offboarding, conduct access reviews, and recommend cleanup of unnecessary or inherited access.\n\nSupport customer, partner, and internal portals, including access, password and MFA issues, profile behavior, content, case submission, and Salesforce handoffs.\n\nCPQ, Quoting, and Support\nSupport CPQ users with issue during quote creation, product configuration, bundles, pricing, validation, approvals, delegation, submission, and quote-to-order readiness.\n\nTroubleshoot quote issues involving product data, required fields, pricing and date logic, permissions, approval conditions, and downstream automation.\n\nPartner with Sales Operations, Product, Finance, Support, and Development on requests affecting policy, pricing, product data, or production configuration.\n\nExperience we are seeking:\n3+ years of Salesforce administration experience, including hands-on production support in a live business environment.\n\nExperience supporting end-to-end Salesforce processes spanning Lead-to-Order, CPQ, Order Management, Case Management, Service Cloud, portals, integrations, and post-sale operations.\n\nStrong knowledge of Salesforce security, sharing, user access, declarative automation, data quality, and troubleshooting across business and technical issues.\n\nExperience with sandbox management, testing, deployments, release coordination, change control, Jira or service-desk workflows, and Agile team practices.\n\nAbility to investigate methodically, document evidence and resolutions, create reusable procedures, and identify opportunities for automation or process improvement.\n\nClear communicator who can resolve end-user issues independently and collaborate effectively with Development, Solution Architects, Sales Operations, Product, Finance, Support, and other stakeholders.\n\nRequired Certifications:\nSalesforce Administrator (ADM-201)\n\nNice to have:\nPortal and Integration Support\nDistinguish between external portals and Salesforce Experience Cloud implementations and route issues to the correct owner.\n\nTroubleshoot integrations and connected applications using logs, timestamps, user context, integration-user access, certificates, API behavior, and failed-record details.\n\nCoordinate with development and integration owners when issues involve code, APIs, flows, deployments, or external systems.\n\nCase Management and Service Operations\nSupport Case Management configuration and daily operations, including queues, assignment, escalation, status, visibility, comments, notifications, templates, and service workflows.\n\nInvestigate Case access, editing, commenting, notification, routing, and automation issues.\n\nAgile and Continuous Improvement\nParticipate in Agile ceremonies, including stand-ups, refinement, estimation, prioritization, release planning, testing, and retrospectives.\n\nFollow Jira, service-desk, change-management, and production-support processes for intake, approvals, implementation, testing, evidence, and closure.\n\nConvert recurring solutions into knowledge articles, runbooks, checklists, and reusable troubleshooting procedures.\n\nAnalyze support trends and recommend automation, documentation, training, or product improvements.\n\nSalesforce CPQ Specialist certification.\n\nExperience in data storage, AI, or enterprise technology industries.\n\nExposure to subscription billing or order management systems.","description_format":"text","description_chars":5382,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Servers & Data Center Hardware"],"lifecycle":[{"event":"open","at":"2026-09-18T13:24:18Z"},{"event":"close","at":"2026-10-08T15:41:44Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":68877,"is_top_pay":false},"html_url":"https://alion.io/job/ddn-salesforce-administrator","json_url":"https://alion.io/job/ddn-salesforce-administrator.json","meta":{"generated_at":"2026-10-13T03:02:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672909},"rest":"https://alion.io/mcp/rest/get_company?id=672909"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fddn-salesforce-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fddn-salesforce-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fddn-salesforce-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ddn-salesforce-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fddn-salesforce-administrator"}]}