{"id":606850,"url":"https://alion.io/job/ddn-senior-designated-support-engineer","title":"Senior Designated Support Engineer","company":{"id":672909,"name":"DDN","domain":"ddn.com","url":"https://alion.io/company/ddn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":43,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"APAC time zones","utc_offset_min":5.5,"utc_offset_max":10},"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":["SG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":95000,"period":"year","method":"role_seniority_country_cell","sample_n":35},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon S3","optional":false},{"name":"GCP","optional":false},{"name":"InfiniBand","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-07-17T00:45:08Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-11-03T06:22:51Z","board_verified":true,"closed_at":null,"days_open":109,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":109},"description":"DDN has been a trusted name in high-performance data storage for over 25 years, with technology deployed across 48 of the world's top 100 supercomputers. That long track record now sits at the centre of one of the most significant infrastructure shifts in a generation: the AI boom has created unprecedented demand for exactly the kind of high-performance storage DDN has spent decades perfecting.\nBacked by a $300M investment from Blackstone at a $5B valuation, and working alongside partners including NVIDIA, Supermicro, and Google Cloud, DDN is a well-established business currently going through genuine transformation.\nYou'll act as the senior technical expert for a portfolio of DDN's largest and most strategic global customers. This is a named-account role, not a general support queue - you'll build lasting relationships and take ownership of complex, large-scale Lustre parallel file system environments from end to end.\nYou'll join a team of 7 experienced engineers, growing by 3 further hires, working alongside deep specialists in Lustre and parallel file systems. You'll also collaborate closely with DDN's engineering and education teams, contributing directly to product improvements and customer training.\nDuties and Responsibilities\nThe essential duties and responsibilities include but are not limited to:\nProvide advanced technical support for DDN storage solutions and associated technologies across APAC customer environments.\n\nSupport multiple strategic customer accounts as part of DDN’s global follow-the-sun support model, ensuring effective collaboration and seamless case handoffs with engineering and support teams across APAC, EMEA, and the Americas.\n\nServe as a senior technical escalation point for complex customer issues and high-priority incidents.\n\nTroubleshoot and resolve issues related to Lustre parallel file systems and large-scale storage environments.\n\nWork directly with customer administrators and infrastructure teams to diagnose and resolve complex system issues.\n\nCollaborate with engineering teams to improve product quality through customer feedback, root cause analysis, and field insights.\n\nDevelop and execute test plans and procedures for system upgrades, maintenance activities, and troubleshooting.\n\nContribute to the development and improvement of internal troubleshooting tools and support processes.\n\nReview and contribute to internal and external technical documentation.\n\nClearly communicate complex technical concepts to customers with varying levels of technical expertise.\n\nBuild strong, trusted relationships with key customer stakeholders.\n\nMentor junior support engineers and contribute to knowledge sharing across the global support organization.\n\nManage multiple priorities while ensuring high levels of customer satisfaction.\n\nParticipate in a rotating on-call support schedule for APAC customer environments.\n\nAbility to work flexible hours when required to support APAC time zones and global customer operations.\n\nOccasional travel within APAC may be required for customer engagements or on-site troubleshooting.\n\nSkills and Experience\nSuccessful candidates will demonstrate deep technical knowledge of high-performance storage systems, Linux-based environments, networking fundamentals, and advanced troubleshooting techniques.\n\nStrong communication and customer-facing skills are essential, including the ability to collaborate effectively with customers through phone, virtual meetings, and written communications.\n\nMinimum Requirements\n7+ years of experience in technical support, systems engineering, or infrastructure engineering roles.\n\nStrong experience supporting Linux-based storage or high-performance computing environments.\n\nExperience supporting complex enterprise infrastructure platforms in post-sales environments.\n\nProven expertise in diagnosing and resolving complex system and infrastructure issues.\n\nExcellent customer communication and stakeholder management skills.\n\nAbility to work effectively both independently and as part of a distributed global technical team.\n\nEssential Technical Requirements\nExtensive experience working with Lustre parallel file systems including administration, implementation, or support.\n\nStrong expertise in Linux operating systems and system administration.\n\nDeep understanding of system infrastructure including:\nStorage platforms\n\nLinux operating systems\n\nNetworking fundamentals\n\nParallel file systems\n\nStrong knowledge of data storage technologies including RAID, erasure coding, distributed storage architectures, and large-scale storage systems.\n\nSolid understanding of networking technologies including Ethernet, TCP/IP, routing, and network troubleshooting.\n\nPreferred Technical Experience\nExperience with other parallel file systems such as Spectrum Scale or StorNext.\n\nExperience writing or debugging scripts using Shell, Python, or Perl.\n\nExperience working with InfiniBand and high-speed Ethernet networking environments.\n\nFamiliarity with NAS protocols including NFS, CIFS/SMB, S3, FTP, and SFTP.\n\nExperience with authentication systems such as Active Directory or LDAP.\n\nExperience troubleshooting complex networking environments including InfiniBand and Ethernet networks.","description_format":"text","description_chars":5215,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Servers & Data Center Hardware"],"lifecycle":[{"event":"open","at":"2026-09-10T18:00:29Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long 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