# Senior Desktop Support Engineer

We are looking for a senior, hands-on Desktop Support Engineer who owns the employee technology experience. This role focuses on delivering high-quality desktop and VIP support for Windows and macOS users, handling difficult escalations, and keeping day-to-day site IT operations running smoothly. The engineer will also contribute to L3 endpoint engineering work, including device management, software deployment, patching and automation, working closely with Endpoint Engineering, Security and IT Service Operations. What you’ll do Desktop support, employee experience and site operations Deliver responsive, service-focused technical support in person, by phone, chat and email to on-site and remote employees; own assigned incidents and requests through resolution. Provide professional, discreet and timely support to executives and VIPs, including urgent workstation, collaboration and meeting-related issues. Install, configure, diagnose, repair, upgrade and replace Windows and Mac laptops, desktops, monitors, docks, peripherals, printers and mobile devices. Support employee onboarding, moves and offboarding through device setup, account-access coordination, workspace readiness, equipm

- **Id**: 4166225
- **Url**: <https://alion.io/job/ddn-senior-desktop-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Pune, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 6
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T09:10:34Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T13:25:33Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 5236
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Enterprise Storage Systems, Servers & Data Center Hardware

## Company

- **Id**: 672909
- **Name**: DDN
- **Domain**: ddn.com
- **Url**: <https://alion.io/company/ddn>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: A
- **Score**: 98
- **Open postings**: 8
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0.125
- **Time to fill p50 days**: 44
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **DHCP** — Optional: no
- **DNS** — Optional: no
- **Google Workspace** — Optional: no
- **IAM** — Optional: no
- **ITIL** — Optional: no
- **ITSM** — Optional: no
- **PowerShell** — Optional: no
- **Python** — Optional: no
- **Slack** — Optional: no
- **VPN** — Optional: no
- **Wi-Fi** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 6
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-12T13:25:33Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 44
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-12T15:27:54Z

---
[Page](https://alion.io/job/ddn-senior-desktop-support-engineer) · [JSON](https://alion.io/job/ddn-senior-desktop-support-engineer.json)

Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.