{"id":4093725,"url":"https://alion.io/job/ddn-sr-esm-platform-engineer","title":"Sr. ESM Platform Engineer","company":{"id":672909,"name":"DDN","domain":"ddn.com","url":"https://alion.io/company/ddn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":98,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0.125,"time_to_fill_p50_days":44,"computed_at":"2026-11-11T05:49:22Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":210000,"currency":"USD","period":"year","gross":null,"usd_annual":210000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-11T19:46:42Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T20:40:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The role\nDDN is looking for a senior engineer to select, build, and own an enterprise service management (ESM) platform that can support more than IT. This person will be the lead hands-on engineer for evaluation, proof of concept, implementation, and ongoing support, enhancement, and maintenance of the ESM platform. The role includes service catalog design, cross-department workflows, integrations, and AI-assisted employee support, working with process owners.\nWhat you’ll do\nPlatform selection and implementation\nTranslate requirements from IT, HR, Facilities, Legal, Finance, and Engineering into platform capabilities, evaluation criteria, proofs of concept, and practical implementation plans.\n\nLead technical configuration and rollout of the selected ESM platform, including roles, access, data models, environments, release practices, and service integrations.\n\nPlan the transition from TeamDynamix, including service data, active requests, knowledge, workflows and reporting where migration is appropriate.\n\nEstablish configuration standards, documentation, support processes and technical governance to avoid fragile customizations.\n\nCatalog, workflow and AI engineering\nBuild a clear employee service portal and catalog, with request forms, approvals, routing, SLAs, notifications and role-based access.\n\nAutomate common requests and coordinate cross-team employee lifecycle workflows with HR, IAM, Endpoint Engineering and IT Service Operations.\n\nEngineer knowledge-driven self-service, virtual-agent interactions and approved workflow actions; measure accurate outcomes and safe handoff to support staff.\n\nIntegrate identity, collaboration, asset/configuration data and business systems using supported APIs, connectors or secure custom integrations.\n\nOperations and engineering leadership\nOwn advanced platform troubleshooting, monitoring, release testing, security reviews and vendor escalations after go-live.\n\nProvide technical direction and design review for the India-based ESM Platform Engineer and other configuration contributors.\n\nWork with service owners on dashboard definitions, process improvements, and prioritization of platform changes.\n\nWhat we’re looking for\n7+ years in enterprise applications, ITSM/ESM engineering, or workflow automation, with at least 3+ years of hands-on experience configuring a major service management platform.\n\nExperience building service catalogs, workflows, approvals, permissions, SLAs, knowledge, and employee-facing service portals.\n\nEvidence of leading a platform implementation or substantial redesign through testing, migration, and production support.\n\nExperience working on leading ESM platforms such as ServiceNow, Freshservice, and Jira Service Management.\n\nPractical integration and automation skills with APIs, scripting, platform workflow tools, or comparable technologies.\n\nUnderstanding of ITSM practices and the need for confidentiality, role separation, and auditability in HR and Legal workflows.\n\nAbility to guide stakeholders toward maintainable solutions and mentor other engineers.\n\nHelpful experience\nExperience comparing ESM/ITSM products or moving from one platform to another.\n\nExperience with HR, Facilities, or Legal service delivery in addition to IT.\n\nExperience with virtual agents, AI-assisted service, CMDB integration, or automated employee lifecycle workflows.\n\nInitial priorities: Complete platform evaluation and proof of concept, launch the IT service foundation, then enable additional business functions and employee self-service in phases.","description_format":"text","description_chars":3544,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronic Warfare","Enterprise Storage Systems","Servers & Data Center Hardware"],"lifecycle":[{"event":"open","at":"2026-11-11T20:40:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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