{"id":4244479,"url":"https://alion.io/job/dea-aviation-service-delivery-manager","title":"Aviation Service Delivery Manager","company":{"id":673302,"name":"DEA","domain":"dea.aero","url":"https://alion.io/company/dea","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Retford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-12T12:24:40Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T12:24:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"DEA is a full-service aircraft operator with extensive ISR flight capability backed up by a skilled in-house aviation engineering team. This powerful combination puts us at the forefront of our industry, both in the air and on the ground. It also ensures we can deploy and support quickly and efficiently, even in the world’s most challenging environments.\nDue to continued growth and expansion, DEA is looking for a Aviation Service Delivery Manager to own the successful delivery of assigned DEA Aviation customer contracts, ensuring contracted deliverables are achieved safely, consistently and in line with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), customer requirements and business priorities.\nThe Service Delivery Manager will act as the principal link between the customer and DEA's internal delivery functions, translating contractual demand into clear delivery requirements and coordinating the resources, priorities and actions needed to deliver.\nThe role will maintain a clear view of contract health, performance, risk and customer satisfaction, leading service reviews and recovery activity where performance is at risk.\nStrong commercial awareness is essential, including understanding contract scope, cost and revenue implications, change requirements and the effect of operational decisions on contract value and margin.\nKey Duties & Responsibilities\nOwn service delivery performance for assigned customer contracts, ensuring contracted outputs, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved. \nAct as the primary customer point of contact for delivery, building strong relationships and maintaining clear, timely communication. \nMonitor contract performance, identify emerging shortfalls and drive recovery actions where delivery is at risk. \nLead regular customer performance reviews, covering delivery, KPIs, risks, actions and forward priorities. \nAbility to identify emerging opportunities for further revenue growth or business development with each customer. \nTranslate contractual requirements and customer demand into clear operational and resource requirements. \nWork with the Head of Delivery Ops and functional teams to align aircraft, people, engineering and other resources against contract and business priorities. \nIdentify resource constraints, competing priorities and delivery dependencies early, escalating with clear impacts and recommended actions. \nMaintain a forward view of customer demand, key milestones, risks and dependencies to support effective planning. \nMaintain clear ownership of contract risks, issues and actions, ensuring mitigations are implemented and followed through. \nCoordinate the response to significant delivery failures or operational issues, including customer communication, corrective action and lessons identified. \nMaintain a working understanding of contract scope, commercial commitments, service credits or penalties and change mechanisms. \nIdentify scope creep, additional customer demand and decisions that may affect cost, revenue or contract margin, escalating appropriately. \nUse performance data and customer feedback to drive continuous improvement in delivery quality, efficiency and resilience. \nProvide the Head of Delivery Ops with a clear view of contract health, including SLA/KPI performance, customer sentiment, resource outlook, risks and commercial concerns. \nEnsure delivery remains aligned with DEA procedures, customer requirements and relevant safety, security and quality standards.\nTechnical Experience & Qualifications\nDemonstrable experience in customer or service delivery, contract or programme delivery, operations management or a comparable customer-facing or programme management role.\nProven experience managing performance through SLAs, KPIs, service reviews, dashboards or other contractual and operational performance measures.\nExperience coordinating cross-functional teams and resources, including influencing priorities where resources are owned by other functional managers.\nStrong commercial awareness, with the ability to understand contract scope, cost, revenue, margin, change control and the consequences of delivery decisions.\nExperience in aviation, Intelligence, Surveillance and Reconnaissance (ISR), defence, government, security or another regulated operational environment is desirable.\nRelevant project, programme, service, operations or business management qualifications are desirable; equivalent experience will be considered. Must meet company and customer security, travel and site access requirements.\nSkills Profile\nStrong ownership and accountability, focused on measurable customer and contractual outcomes while maintaining control of priorities, risks and actions.\nCommercially aware and able to balance customer need, contractual commitment, operational practicality, cost and wider business priorities; particularly revenue and margin protection. \nData-driven and analytical, able to turn performance information into clear priorities, decisions, recovery actions and improvement activity.\nCredible customer-facing communicator, comfortable leading performance reviews, difficult conversations and presentations to senior stakeholders.\nCollaborative and influential, able to align teams and drive action across functions without direct line management authority, while remaining calm and decisive under pressure.","description_format":"text","description_chars":5418,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics"],"lifecycle":[{"event":"open","at":"2026-11-13T12:24:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:4","win:early"],"computed_at":"2026-11-13T17:10:28Z"},"pay":null,"html_url":"https://alion.io/job/dea-aviation-service-delivery-manager","json_url":"https://alion.io/job/dea-aviation-service-delivery-manager.json","meta":{"generated_at":"2026-11-13T17:10:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34331,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673302},"rest":"https://alion.io/mcp/rest/get_company?id=673302"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdea-aviation-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdea-aviation-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdea-aviation-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dea-aviation-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdea-aviation-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4244479}},{"tool":"search_jobs","arguments":{"company":"dea.aero","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4244479},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}