{"id":3115282,"url":"https://alion.io/job/dead-river-administrative-service-manager","title":"Administrative Service Manager","company":{"id":2522417,"name":"Dead River Company","domain":"deadriver.com","url":"https://alion.io/company/deadriver","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Farmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58000,"max":88000,"currency":"USD","period":"year","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T17:57:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-29T08:55:09Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Join Our Team Find Your Future!\nSalary Range: $58,000-$88,000- Based on Experience.\nPosition Summary:\nThe Administrative Service Manager coordinates Service Department efforts and procedures to ensure a high level of customer satisfaction while maintaining an efficient, profitable operation. The Administrative Service Manager supervises the work of employees responsible for dispatching, inventory, billing, productivity and payroll.\nEssential Functions:\nSupervises the administrative operations of the Service Department to promote excellent customer service, maximum efficiency and a harmonious working atmosphere.\nRecruits, hires, trains, and develops administrative Service Department personnel. Gives performance feedback to employees. Maintains written documentation on employees according to company policy.\nOversees the dispatching of service technicians to various types of service calls including installations, tune-ups, emergency or same-day service, gas checks and other routine service work. Sets the standard for the quality and timeliness of the employees’ response to customer needs through effective planning, coordination, and scheduling.\nEnsures staff cross-training on Service Department administrative procedures. Coordinates and delegates the duties of department personnel and approves employee schedules and payroll hours.\nPreplans upcoming and ongoing schedules, addresses customer service, productivity and quality control issues in conjunction with the Field Service Manager.\nOversees accurate and timely service billing. \nGenerates and analyzes month end Service Department reports (productivity, callback, variance analysis, and various LP reports). Reviews department financial statements and may participate in annual budget preparation.\nSupervises the purchasing, pricing and inventory levels of heating equipment and replacement parts. Ensures compliance with central inventory purchasing programs and price book.\nAssures operational efficiency using strong communication, interpersonal, leadership and organizational skills through delegation and follow-up.\nDevelops and maintains systems for accounting controls in billing, payroll and inventory. Utilizes company assets well through effective inventory control in accordance with budget forecasts and company objectives.\nCoordinates equipment installations with the sales staff (or Field Service Manager), calculates prices on completed installations, completes installation analyses, and calculates any equipment sales commissions.\nPromotes a safe working environment. May perform accident and injury investigations and follow-up.\nEducation:\nA high school diploma is required.\nContacts:\nThere is frequent communication with the Service Manager, technicians, other departments in the district, customers, and equipment vendors.\nExperience:\nTwo to four years of supervisory experience is preferred. An Accounting background would be helpful. Prior working knowledge of the petroleum industry is a plus\nDecisions Made:\nHandling schedule changes and conflicts\nCoordinating efforts of the Sales Department and Service Department on installations \nPerforming “triage” on service calls to balance emergencies, customer service and budgetary considerations\nResolving customer issues in billing, scheduling and quality of service\nSafety Considerations:\nSafety considerations relate to proper ergonomics in an office setting including appropriate work station and computer terminal setup. Safe and appropriate use of electronic equipment is expected. Occasional job site review requires field safety awareness.\nOther Attributes Required:\nDesire to lead and leadership skills\nStrong trouble-shooting and analytical skills\nDemonstrated commitment to outstanding customer service\nExcellent communication and interpersonal skills\nGood computer skills\nFlexibility including the ability to react quickly, make decisions and implement quick changes\nCommon sense\nPlanning and scheduling skills\nOrganization skills\nCommitment to maintaining systems for accounting control\nGood delegation and follow-up","description_format":"text","description_chars":4072,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T21:53:12Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":0.9,"age_days":26,"expected_fill_days":39,"reasons":["conf:1","urgency","win:mid","comp:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":88000,"is_top_pay":true},"html_url":"https://alion.io/job/dead-river-administrative-service-manager","json_url":"https://alion.io/job/dead-river-administrative-service-manager.json","meta":{"generated_at":"2026-10-29T11:20:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17210,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2522417},"rest":"https://alion.io/mcp/rest/get_company?id=2522417"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdead-river-administrative-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdead-river-administrative-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdead-river-administrative-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dead-river-administrative-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdead-river-administrative-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3115282}},{"tool":"search_jobs","arguments":{"company":"deadriver.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3115282},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}