{"id":3115248,"url":"https://alion.io/job/dead-river-customer-service-representative-4","title":"Customer Service Representative","company":{"id":2522417,"name":"Dead River Company","domain":"deadriver.com","url":"https://alion.io/company/deadriver","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scarborough, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T12:51:16Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T20:02:11Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Join Our Team - Find Your Future!\n$17.41 - $26.11 an Hour Depending on Experience - Plus Commission!\nThis is an on-site office based position.\nPosition Summary:\nJoin the Dead River Company team! We’re looking for a dependable, customer-focused Customer Service Representative to perform a variety of administrative and computer-related responsibilities. This position plays a key role in ensuring customer satisfaction, supporting company goals, and maintaining a positive and efficient work environment. As a Dead River Company ambassador, you’ll exemplify our core values every day.\nHighly Competitive Compensation and Industry Leading Benefits- Paid weekly!\nHealth Insurance - Premiums as low as $6.41 for full time employees!\nDental insurance and Vision Insurance.\nCompany Provided Life insurance, Short-term and Long-Term disability.\n401(k) plan with company match.\nPaid time off and paid holidays.\nTuition assistance for employees and scholarships available for employees’ children.\nDiscounts on our products and services.\nOpportunities for growth throughout our footprint.\nKey Responsibilities:\nCourteously answer incoming calls and assist walk-in customers with professionalism and care.\nUtilize the ADDS E3 system for customer account setup, maintenance, and record updates.\nPerform data entry and administrative tasks related to:Inventory control\nAccounts payable and receivable\nPosting and payment processing\nPrice change administration and bank deposits\n\nDevelop and maintain thorough knowledge of company products, services, and delivery schedules.\nParticipate enthusiastically in annual market objectives, promotional programs, and contests.\nSupport team members by cross-training and providing assistance as needed.\nPerform general office duties such as filing, photocopying, and document shredding.\nAssist with special projects and additional duties as assigned.\nExperience:\nMinimum of one year of customer service experience preferred.\nExperience with computer systems and data entry is a must.\nEducation:\nHigh school diploma or equivalent preferred.\nKey Attributes:\nDependable and punctual.\nStrong communication and active listening skills.\nAccurate, organized, and detail-oriented.\nAble to focus and multitask in a dynamic environment.\nCourteous demeanor and professional appearance.\nFlexible to work seasonal overtime.\nProblem-solving and troubleshooting skills.\nAdaptable to change and continuous improvement.\nWorking Relationships:\nThis position interacts directly with customers both in person and over the phone, requiring excellent interpersonal and problem-solving skills. Collaboration with other employees and departments is essential to ensure smooth operations and customer satisfaction.\nDecision-Making:\nThe Customer Service Representative acts as a trusted advisor to customers, resolving common issues such as billing or delivery inquiries. Complex issues are referred to the appropriate department head for resolution.\nWhy Work for Dead River Company?\nAt Dead River Company, we’re committed to supporting our employees and providing opportunities for growth in a respectful, team-oriented environment. 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