{"id":3115334,"url":"https://alion.io/job/dead-river-customer-service-representative-5","title":"Customer Service Representative","company":{"id":2522417,"name":"Dead River Company","domain":"deadriver.com","url":"https://alion.io/company/deadriver","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morrisville, United States","Waterbury, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T17:33:37Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-26T03:31:37Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Join Our Team - Find Your Future!\n$17.00 to $26.00 an Hour Depending on Experience\nPosition Summary:\nReporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment.\nServes as a Bourne's Energy Company ambassador.\nEssential Functions:\nCourteously answer incoming telephone calls, and is customer facing involved with front desk duties and assisting walk-in customers.\nUtilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.\nPerform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.\nDevelop a thorough knowledge of all departments, products, services, and delivery schedules.\nEnthusiastically participates in annual market objectives, promotional programs and contests.\nSupport other members of the office staff by cross-training within the department and offering assistance as needed.\nPerform other miscellaneous office duties such as filing, photocopying, and shredding.\nHighly Competitive Compensation and Industry Leading Benefits- Paid weekly!\nHealth Insurance - Premiums as low as $6.41 for full time employees!\nDental insurance and Vision Insurance\nCompany Provided Life insurance, Short-term and Long-Term disability\n401(k) plan with company match\nPaid time off and 10 paid holidays\nTuition Reimbursement for employees and Scholarships and grant for employee’s children\nDiscounts on our products and services\nWork uniform and, boot and prescriptions safety glasses allowance\nPaid Training at our State-of-the-art institute\nOpportunity for growth!\nOpportunities at Several Locations in MA, ME, NH, and VT\nOther Tasks:\nAssist with special projects and other work-related duties as assigned.\nOther Attributes Required:\nDependability \nGood communication and listening skills\nAccuracy, organization, and attention to detail\nAbility to work in a dynamic environment without distraction\nCourteous demeanor and professional appearance\nFlexibility to work seasonal overtime\nTrouble shooting skills - within and between departments\nThe ability to adapt to change\nEducation:\nA high school diploma or equivalent is preferred.\nExperience: One year of previous customer service experience including computer work is preferred.\nDecisions Made:\nThis position works as a “trusted advisor” to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.\nSafety Considerations:\nThe main safety concern relates to proper ergonomics while working at a video display terminal.\nContacts:\nThis position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.\nWork Environment:\nThe work environment is mainly an office setting. 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