{"id":3115288,"url":"https://alion.io/job/dead-river-field-service-manager","title":"Field Service Manager- HVAC EXPERIENCE","company":{"id":2522417,"name":"Dead River Company","domain":"deadriver.com","url":"https://alion.io/company/deadriver","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78000,"max":118000,"currency":"USD","period":"year","gross":null,"usd_annual":118000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T01:15:48Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T19:29:30Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Join Our Team - Find Your Future!\nAnnual Salary Range - $78,000-$118,000 - This position is also eligible for a yearly bonus.\nDead River Company is seeking a motivated leader to lead our growing team. The Field Service Manager supervises the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation. This person should have HVAC experience.\nEssential Functions:\nAssumes responsibility for the overall performance and management of the service technicians. Assures that work assignments are completed correctly and efficiently.\nAssures proper training and development of human resources in the service department to provide quality service to customers and retain a skilled, productive workforce.\nHires and terminates service technicians (with the District Manager). Evaluates and discusses performance with employees and maintains written performance documentation files according to Dead River policy.\nKeeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.\nInspects the work of service technicians for quality control purposes and provides guidance and advice as necessary.\nReconciles customer complaints and ensures proper resolution.\nAssumes responsibility for the maintenance of service department vehicles and works closely with the Operations Manager to coordinate vehicle maintenance requirements with the company mechanic. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.\nProvides cost estimates for internal parts and labor on equipment installations when requested.\nHighly Competitive Compensation and Industry Leading Benefits- Paid weekly!\nHealth Insurance - Premiums as low as $6.41 for full time employees!\nDental insurance and Vision Insurance\nCompany Provided Life insurance, Short-term and Long-Term disability\n401(k) plan with company match\nPaid time off and 10 paid holidays\nTuition Reimbursement for employees and Scholarships and grant for employee’s children\nDiscounts on our products and services\nWork uniform, boot, and prescription safety glasses allowance\nPaid Training at our State-of-the-art institute\nOpportunity for growth!\nExperience:\nTwo to four years of supervisory experience is preferred. Prior working knowledge of the petroleum industry is required. Must have HVAC experience.\nOther Attributes Required:\nLeadership skills and a desire to lead\nStrong communication and interpersonal skills\nFocused on customer service\nTechnical, mechanical and analytical (troubleshooting) skills\nAbility to work independently and in a dynamic environment\nDependability\nFlexibility\nDelegation and follow-up skills with an emphasis on quality control\nAbility and interest in training othersEducation: A high school diploma is required.\nCertification and Testing:\n\nThe Field Service Manager must have a Master Oil Burner License and CETP propane certification. \nHVAC certificationContacts: There is frequent communication with the Administrative Service Manager, service dispatchers, company sales personnel, technicians, local and state fire officials, building inspectors and customers.\nDecisions Made:\nDetermines the labor hours required and prepares labor cost reports for company sales personnel as part of the installation estimates submitted to customers.\nAssists the Administrative Service Manager with service department scheduling to balance emergencies, customer service and budgetary considerations.\nSafety Considerations:\nThe Field Service Manager oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness.","description_format":"text","description_chars":3904,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration","Fossil 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