{"id":3115238,"url":"https://alion.io/job/dead-river-service-dispatcher","title":"Service Dispatcher","company":{"id":2522417,"name":"Dead River Company","domain":"deadriver.com","url":"https://alion.io/company/deadriver","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T12:47:28Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-04T11:20:10Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Keep Our Customers Comfortable. Keep Our Service Team Moving.\n$19.72 to $29.59 an hour- Based on Experience.\nHighly Competitive Compensation and Industry Leading Benefits - Paid weekly!\nHealth Insurance - Premiums as low as $6.41 for full time employees!\nDental insurance and Vision Insurance\nCompany Provided Life insurance, Short-term and Long-Term disability\n401(k) plan with company match\nPaid time off and paid holidays\nTuition assistance for employees and scholarships available for employees’ children\nDiscounts on our products and services\nOpportunities for growth throughout our footprint.\nAre you a natural problem solver with outstanding communication skills? Do you enjoy coordinating schedules, helping customers, and keeping operations running smoothly? If so, we'd love to hear from you.\nAs a Service Dispatcher, you'll play a critical role in ensuring our customers receive timely, professional service while supporting our technicians in the field. Every day brings new challenges and opportunities to make a difference for both customers and teammates.\nWhat You'll Do\nAnswer incoming service calls with professionalism, empathy, and a customer-first attitude\nSchedule service calls, preventive maintenance, tune-ups, and annual service contract work\nCoordinate technician schedules and dispatch field personnel efficiently\nCommunicate with technicians throughout the day regarding job assignments, updates, and customer needs\nProcess service-related billing, parts usage, labor entries, and invoicing\nReconcile technician billable and non-billable hours\nManage service contracts, including setup, renewals, scheduling, and terminations\nSupport inventory control by accurately tracking parts usage and assisting with vehicle restocking\nCoordinate gas check programs by contacting customers, explaining services, and scheduling appointments\nResolve customer concerns and escalate complex issues when necessary\nWhat Makes You Successful\nWe're looking for someone who is:\nHighly organized and detail-oriented\nAn excellent communicator with strong listening skills\nSkilled at multitasking and prioritizing competing demands\nDependable and accountable\nComfortable working with computer systems and office technology\nAnalytical and solution-focused\nProfessional, courteous, and team-oriented\nAble to remain calm and effective in a dynamic, fast-paced environment\nFlexible to work overtime when business demands require it\nQualifications\nHigh school diploma or equivalent preferred\nCustomer service, dispatching, scheduling, or administrative experience is a plus, but we're willing to train the right candidate\nExperience working with service operations, inventory, or billing is helpful\nKnowledge of petroleum products, heating equipment, or service industries is beneficial but not required\nWhy Join Dead River Company?\nAt Dead River Company, we're more than Northern New England's leading energy provider. We're a company built on Integrity, Caring, and Excellence, where employees are valued, supported, and empowered to grow their careers.\nWhen you join our team, you'll become part of an organization committed to exceptional customer service, operational excellence, and creating a workplace where people can succeed together.\nReady to Make an Impact?\nIf you're a customer-focused professional who enjoys coordinating people, solving problems, and making every day run a little smoother, we encourage you to apply today.\nJoin Dead River Company and help deliver the exceptional service our customers count on every day.","description_format":"text","description_chars":3537,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T21:53:12Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.907,"p_room":0.9,"age_days":14,"expected_fill_days":35,"reasons":["conf:4","urgency","win:mid","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/dead-river-service-dispatcher","json_url":"https://alion.io/job/dead-river-service-dispatcher.json","meta":{"generated_at":"2026-11-04T15:11:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2522417},"rest":"https://alion.io/mcp/rest/get_company?id=2522417"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdead-river-service-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdead-river-service-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdead-river-service-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dead-river-service-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdead-river-service-dispatcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3115238}},{"tool":"search_jobs","arguments":{"company":"deadriver.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3115238},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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