{"id":676931,"url":"https://alion.io/job/dealeron-data-specialist-i-2","title":"Data Specialist I","company":{"id":673190,"name":"DealerOn","domain":"dealeron.com","url":"https://alion.io/company/dealeron-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Data Science","role_family":"Data Science","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":19000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Drupal","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"WordPress","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-09-10T07:17:16Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-04T14:26:26Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"About DealerOn\nWe are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.\nData Specialist I\nJob Description:\nThe Data Support Specialist I (DS I) is a mid-level technical support role responsible for the on-boarding, accuracy, and maintenance of all client inventory. The Data Support team works side-by-side with the Development and Customer Support teams by assisting with complex inventory configurations for clients. This position facilitates technical data and product expertise for issues beyond the scope of the Customer Support (CS) and Enterprise (ENT) teams. As a Data Support specialist, you will be tasked with the responsibility of completing the cases assigned to you during the day via SalesForce, handle inbound client calls, and support our internal teams on all aspects of inventory data via escalation channels. In addition to daily responsibilities, you will be tasked with more complex projects to complete and will be held to a high level of accuracy and attention to detail. This is a remote mid-level level position, based out of the Headquarters office (Rockville, MD).\nEssential Functions:\nEmploy a diverse array of tools and methodologies to deliver superior technical support to our clients and Tier 1 teams, while upholding adherence to industry-leading protocols, compliance requirements, and program mandates.\nExecute and manage assigned casework with meticulous attention to detail, ensuring data integrity, alignment with quality benchmarks, and consistency for established procedures.\nDemonstrate proficient familiarity with data analysis, our core systems, processes, applications, and the intricacies of DQL (DealerOn Query Language).\nConfigure and troubleshoot inventory data syndication via FTP and API protocols (e.g., Homenet, vAuto) proficiently.\nImplement intricate Lot Source configurations and data-flow logic to accommodate complex requirements.\nInvestigate and rectify data anomalies such as pricing discrepancies and missing vehicle/photo records via data analysis and DQL debugging.\nGenerate and manage data exports and imports between our platform and various third-party and OEM program sources.\nProvide technical troubleshooting guidance and effectively communicate complex subject matter support to internal and external stakeholders.\nMonitor departmental Slack channels to offer timely assistance to colleagues and external teams including escalated support requests.\nDeliver comprehensive phone support to clients, interdepartmental teams, and third-party entities.\nSwiftly troubleshoot and resolve customer data inquiries with precision and efficiency.\nAct as a mentor to newly onboarded personnel, offering guidance and support in acclimating to their roles.\nContribute to the maintenance and optimization of internal systems through structured overhaul initiatives.\nActively author technical Knowledgebase articles and other technical documentation for consumption by the support team and customer community. \nRequired Skills/Experience:\nBachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification.\nAbility to consistently demonstrate strong customer service phone proficiencies that encapsulate sound technical knowledge, professionalism, empathy, and communication skills. \nExperience in a technical contact center environment that includes the ability to effectively troubleshoot issues to their root cause and providing accurate resolutions in a timely manner.\n2+ years of technical support delivery experience. \nAbility to think critically and contribute to the ongoing improvement of DealerOn’s products and processes. \nAbility to quickly respond to changing department priorities and manage unexpected demands in a timely manner. \nAbility to work effectively as part of a team as well as the determination to take on independent initiatives. \nPrevious knowledge and experience working with a database (SQL) \nProficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud. \nExperience with at least one content management system (CMS) such as WordPress, Drupal, Joomla. \nWorking knowledge with the Agile methodology and ticket management systems such as JIRA.\nAbility to prioritize tasks that change frequently and manage unexpected demands.\nExhibit robust data management proficiencies.\nSwiftly and precisely address customer requests, resolving them accurately.\nDemonstrate adept business-to-business communication abilities.\nUphold adherence to company standards to ensure the quality of work.\nMaintain a professional and amicable demeanor in all interactions.\n\nPreferred Skills/Experience:\nMinimum of 2 or more years of relevant experience.\nProficient in thriving within fast-paced environments.\nWorking knowledge of HTML/CSS \nExceptional Interpersonal skills \nAdvanced abstract problem-solving capabilities, demonstrating a willingness to explore diverse perspectives and solutions. \nStrong working knowledge of the Internet operations, computer systems and Microsoft Office products (Word, Excel and Outlook) \nCompetencies\nAdvanced Communication Skills: Proficient in articulating complex concepts effectively across various mediums and audiences.\nMeticulous Attention to Detail: Demonstrates an unparalleled ability to spot nuances and errors while maintaining focus on the bigger picture.\nExemplary Customer Service: Delivers superior service, consistently exceeding expectations and fostering strong client relationships.\nProactive Initiative: Driven by a proactive approach to problem-solving, consistently seeking opportunities for improvement and innovation.\nUnwavering Dependability: Reliably delivers high-quality results under any circumstances, consistently meeting or surpassing deadlines and expectations.\nTechnological Proficiency: Demonstrates mastery in leveraging cutting-edge technologies to streamline processes and enhance 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