{"id":3293451,"url":"https://alion.io/job/dealmed-customer-service-supervisor","title":"Customer Service Supervisor","company":{"id":692856,"name":"Dealmed","domain":"dealmed.com","url":"https://alion.io/company/dealmed","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-26T15:53:38Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T17:09:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position Overview\nDealmed Medical Supplies is seeking an experienced, results-driven Customer Service Supervisor to lead, develop, and continuously improve our customer support operations. This critical leadership role oversees a high-performing customer service department that supports both traditional business-to-business (B2B) medical supply accounts and our rapidly expanding e-commerce segment, which serves both B2B and direct-to-consumer (B2C) clients.\n The Customer Service Supervisor manages daily activities, establishes departmental benchmarks, drives process and technology improvements, and leverages data reporting to ensure exceptional customer journeys. Working cross-functionally with Accounting, Sales, Purchasing, Warehouse, and Technology teams, this leader ensures that every customer interaction reflects Dealmed's absolute commitment to service excellence.\n Key Responsibilities\n Train, mentor, and develop a hybrid team of 3-5 Tier I and Tier II Customer Service Representatives across both in-house and outsourced channels to maximize operational performance. \nOversee B2B communication workflows across phone queues, direct dialed calls, shared emails, personal emails and sales support tasks. \nOversee omnichannel communication workflows across phone queues, dedicated email boxes, and live chat platforms. \nMonitor incoming volume and productivity trends to guarantee prompt, professional, and precise resolution of customer inquiries. \nPartner with the team to maintain service levels by directly assisting with incoming queue calls and emails when business volume requires it. \nDrive customer retention and brand loyalty through proactive process improvements and active quality assurance monitoring. \nResolve high-level customer escalations directly and build sustainable solutions to eliminate recurring root-cause issues. \nHandle critical operational workflows, including manufacturer product recalls, account paperwork updates, return merchandise authorization (RMA) approvals, backorder management, and purchase order (PO) processing. \nPartner closely with the Director of Customer Service to establish, monitor, and report on key performance indicators (KPIs), departmental goals, and SLAs. \nLeverage interaction data and reporting tools to discover emerging trends, eliminate workflow bottlenecks, and enhance the end-to-end customer experience. \nIdentify operational inefficiencies and recommend automation, AI-assisted tools, or technology improvements to improve response times and service quality. \n Qualifications\n Experience: Minimum of 2 years of progressive team leadership or supervisory experience within a dedicated customer service environment. \nOperations: Proven success managing B2B account support and/or high-volume e-commerce customer care workflows. \nCommunication: Exceptional verbal and written communication skills alongside strong conflict resolution and interpersonal abilities. \nFocus: A hands-on leadership style paired with excellent organizational skills and an ability to manage multiple operational priorities seamlessly. \n Technical Profile\n Business Software: Proficiency across the Microsoft Office Suite, specifically Word, Excel, Outlook, PowerPoint, and Teams. \nService Infrastructure: Comfortable navigating modern CRM databases, understands call routing , and AI-assisted customer service platforms. \nSector Knowledge: Prior exposure to medical-surgical products or healthcare procurement workflows is helpful but not required.\n Compensation & Benefits\n Pay Rate: $24.04 - $28.85 per hour, plus bonus \nCompetitive salary\nHealth, dental, and vision insurance\nPaid time off (PTO) and holidays\nEmployee discounts\nTraining and development opportunities\nOpportunities for career growth and advancement","description_format":"text","description_chars":3773,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health & Medical Electronics","Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-10-26T20:57:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":true},"html_url":"https://alion.io/job/dealmed-customer-service-supervisor","json_url":"https://alion.io/job/dealmed-customer-service-supervisor.json","meta":{"generated_at":"2026-10-30T20:11:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692856},"rest":"https://alion.io/mcp/rest/get_company?id=692856"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdealmed-customer-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdealmed-customer-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdealmed-customer-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dealmed-customer-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdealmed-customer-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3293451}},{"tool":"search_jobs","arguments":{"company":"dealmed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3293451},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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