{"id":1663493,"url":"https://alion.io/job/dean-dorton-it-support-associate","title":"IT Support Associate","company":{"id":2120518,"name":"Dean Dorton","domain":"deandorton.com","url":"https://alion.io/company/deandorton","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":119000,"period":"year","method":"role_country_seniority_unknown","sample_n":1359},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-06T21:20:08Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About Dean Dorton\nDean Dorton is a leading professional services firm spanning certified public accounting, business advisory, and technology solutions. We are your partners in redefining success through innovation and data-driven strategies. Our experts provide an integrated suite of audit, tax, business management, consulting and technology solutions to companies both domestic and international. We help our clients strategize, adapt, and change in every stage of business, from startup and growth to succession planning and everything in between.\nOur core values guide how we work, lead, and support one another every day. They are:\nIntegrity - We do the right thing, integrity guides our decisions.\nRelationships - We value people, relationships drive our impact.\nCollaboration - We win as one team, collaboration fuels our success.\nGrowth - We stay curious, growth is our mindset.\nAbout the Team\nDean Dorton’s Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client’s operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services.\nAbout the Role\nThe IT Support Associate serves as the first point of contact for client technology support requests, playing a key role in resolving routine technical issues and maintaining service excellence. This role manages the intake and triage of support tickets while collaborating with the broader technology team to ensure timely, effective resolution. It’s an ideal position for an early-career professional who is client-focused, detail-oriented, and eager to build a foundation in IT within a professional services environment.\nEssential Duties & Responsibilities\nThe essential duties & responsibilities of the IT Support Associate role are outlined below in correlation with Dean Dorton’s performance management impact areas.\nTechnical\nDefinition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).\nMonitor and manage incoming support requests through the ticketing system, ensuring prompt acknowledgment and response.\nPerform initial triage, categorization, and resolution of routine technical issues.\nEscalate complex or high-priority incidents to appropriate team members with clear documentation.\nMaintain accurate and detailed notes within tickets to ensure effective communication and tracking.\nTroubleshoot common technical issues related to Microsoft 365, Windows operating systems, networking, and endpoint security.\nAssist with user account management, password resets, and system access requests.\nContribute to improving support processes by documenting solutions and recurring issues.\nBehavioral\nDefinition: the behaviors associated with performing your job (interpersonal skills).\nDeliver responsive, professional, and courteous communication in all client interactions.\nProvide timely updates and follow-through on open support tickets.\nMaintain a client-first mindset, ensuring a high standard of service and satisfaction.\nPrioritize and manage multiple requests effectively in a fast-paced, team-oriented environment.\nParticipate in team meetings, training sessions, and performance discussions.\nDemonstrate reliability, accountability, and enthusiasm for continuous improvement.\nNon-Charge\nDefinition: the contribution you make to Dean Dorton outside of client work.\nContribute to the internal knowledge base by documenting processes, solutions, and best practices.\nSupport team onboarding by assisting with documentation and training materials.\nStay informed on emerging tools, technologies, and IT support trends.\nParticipate in internal training programs and certification pathways to enhance technical expertise.\nDemonstrate Dean Dorton’s values by promoting teamwork, professionalism, and service excellence.\nRequirements\nExperience & Qualifications\nBachelor’s degree in Information Technology, Computer Science, or related field (or equivalent coursework/experience).\nInternship, part-time, or help desk experience preferred.\nStrong verbal and written communication skills.\nExcellent organizational skills and attention to detail.\nAbility to manage multiple requests with professionalism and efficiency.\nEagerness to learn and apply new technologies in a client-focused environment.\nExperience with endpoint security, user account management, and ITSM/ticketing systems.\nInterest in pursuing industry certifications (CompTIA A+, Microsoft, ITIL) preferred.\nSoftware & Tools\nMicrosoft 365\nRemote access and support platforms\nTicketing and IT Service Management (ITSM) systems (e.g., ConnectWise, ServiceNow)\nMicrosoft Office Suite (Excel, Word, Outlook, Teams)\nBenefits\nThe Fun Stuff\nWork isn’t all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:\nFlexible work schedules and environment\nUnlimited Paid Time Off (PTO)\nPaid family leave, medical leave, and maternity/paternity leave programs\nRetirement benefits, including a best-in-class employer match and automatic profit sharing.\nTelemedicine, mental health resources and wellness program reimbursement\nDean Dorton is an Equal Opportunity Employer. We’re committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. 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