{"id":796149,"url":"https://alion.io/job/dearestcare-chief-operating-officer","title":"Chief Operating Officer","company":{"id":674118,"name":"Dearest Care","domain":"dearestcare.com","url":"https://alion.io/company/dearestcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":140000,"max_usd":251000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":285},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-28T18:35:40Z","employer_posted_date":"2026-05-28","last_verified_at":"2026-11-07T23:45:28Z","board_verified":true,"closed_at":null,"days_open":163,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":162},"description":"Job description\nBuild the systems that let us scale care without losing the human touch.\nLocation: Remote, leadership team meets in San Francisco 1-2x per month\nType: Full-time - hands-on, not a manager role per say, doer in the age of AI\nComp: Competitive salary + high equity\nWhy This Role Exists\nDearest Care is growing fast - but growth only works if the patient and customer experience stays exceptional and we have the operational backbone to deliver consistently. We’re looking for a senior, hands-on operator who can work across finance, strategy, credentialing + payer contracting, and day-to-day ops while keeping a sharp eye on patient experience and quality. You’ll own the connective tissue between our advocates, payers, and leadership team - ensuring no patient falls through the cracks, no credentialing deadline slips, and no operational ball is dropped.\nThis is not a “manage people from a distance” role. You’ll roll up your sleeves, fix broken workflows yourself, and bring back lessons that make us faster, cleaner, and more scalable.\nA bit about Dearest Care\nWe started Dearest Care after years of fighting the system for our own founders' families. Our vision: everyone deserves a fighter like that. Today we mix smart software with human advocates to guide Medicare patients through diagnoses, bills, and care plans. Investors from Omada, Oscar, and UnitedHealthcare believe in the mission-and in the scrappy team we have built.\nFounded by 2x and 3x time experienced entrepreneurs with successful exits, with deep roster of advisors in healthcare + tech expertise.\n\nSeries A company backed by top-tier investors and advisors, including founders and executives from Rula, Oscar Health, Omada, Galileo, One Medical, Ro, United, Uber, and Postmates.\n\nWe move fast and execute with purpose, operating with a lean, impact-driven mindset. We're guided by principles of conscious leadership, a commitment to getting things done (GSD), and a focus on achieving results through hard work, rapid iteration, and swift execution.\n\nWhat You’ll Do as COO\nGross Margin that will help us scale to being a unicorn\nCompletely own end to end on this number and drive efficiency and run operations for the company as a whole\n\nManage provider credentialing, payer enrollment, and ongoing compliance.\n\nKeep every contract, license, and NPI file audit-ready.\n\nBe the Operational Glue and drive the company\nRun Clinical Ops, RCM, Customer Success, Finance, Compliance- > Provide product insights based on the operational insights.\n\nCoordinate across advocates, providers, and payers to resolve bottlenecks fast.\n\nSet operational priorities in lockstep with the founding team.\n\nDrive Process Excellence\nBuild and document repeatable workflows for billing, scheduling, and intake.\n\nSpot operational inefficiencies and fix them - quickly.\n\nChampion the Customer Experience\nMonitor patient and partner touch points to ensure a high-quality, consistent experience.\n\nClose the loop on dropped calls, delayed follow-ups, or missed handoffs.\n\nOwn the Data & Insights Narrative\nTrack KPIs across credentialing, throughput, and patient satisfaction.\n\nDrive investor-facing reporting and board-level operational narratives.\n\nYou’re a Fit If You…\nHave 7+ years in healthcare operations at a startup, clinic, or provider network.\n\nYou are becoming AI native. Period. Old school thinking isn’t going to work here.\n\nYou are data-driven, can size and be brutally honest on when things break and fix them.\n\nHave touched credentialing or payer enrollment directly - not just managed someone else doing it.\n\nThrive in high-ambiguity, high-velocity environments and know how to prioritize.\n\nAre hands-on and execution-driven - you solve problems directly, then build the process to prevent them. This is not a 9 to 5 role.\n\nCommunicate clearly with diverse stakeholders - from an anxious senior patient to a health plan contracting lead.\n\nBonus points if you’ve:\nWorked with Medicare or Medicaid populations.\n\nTaking a company from seed to series C\n\nBeen the “right hand” to a founder or exec team in a high-growth healthcare company.\n\nWhat Success Looks Like in 12 Months\nSignificantly improving GM with AI workflows running on all aspects of the business\n\nAll provider credentialing and payer contracts are up-to-date and tracked in a clean, automated system.\n\nLeadership spends more time on strategy because you’ve taken operational firefighting off their plate.\n\nWhy Join Us\nWe’re tackling a $25B+ healthcare navigation gap with a model investors and payers already believe in.\n\nOur team is patient first and on a mission to make sure seniors don't have to navigate their healthcare alone.\n\nYou’ll work directly with founders, influencing product, go-to-market, and Series B readiness.\n\nThis is not a “corporate healthcare” role-your work will directly decide if we win major contracts in the next 12 months.\n\nThe Package\nCompetitive salary + high equity as we’re scaling significantly fast (4x’d rev in less than 6 months)\n\nRemote: leadership team meets in San Francisco 1-2x per month\n\nOwnership: Partner with the CEO as a peer on company direction\n\nOur Vision + Culture:\nWe envision a future where every American has access to a personal healthcare navigator. Our platform is designed to democratize healthcare navigation, offering tools and resources that were previously unavailable to many. By addressing the challenges faced by patient advocates and those navigating chronic diseases or healthcare illiteracy, we're paving the way for a more inclusive and accessible healthcare system.\nWe have a distributed culture, mainly working out of the Americas timezone. We strive to be diverse in thinking, in hiring, and in how we tackle problems. We believe that operating excellently for our clients is our number one priority and building great products is critical.\nConscious Leadership Values: 15 commitment to conscious leadership\n\nHuman connection: We’re bringing healthy human relating into the world as a healing modality, and we prioritize healthy relating within our team and in everything we do.\n\nPlayful creativity: We bring levity, fun, and playfulness to our work.\n\nExcellence: in executing, thinking, writing, and communicating.\n\nStop the ego: hard conversations and ripping the bandaid earlier than later. Uplift each other.\n\nOutwork smartly, competitive for our customers: Impact is driven that's measured on driving benefit to the end customer.\n\nOur story:\nhttps://vimeo.com/1188185714\nDearest Care is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us in transforming healthcare navigation.","description_format":"text","description_chars":6707,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-09-12T05:26:49Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.42,"p_room":0.28,"age_days":162,"expected_fill_days":30,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/dearestcare-chief-operating-officer","json_url":"https://alion.io/job/dearestcare-chief-operating-officer.json","meta":{"generated_at":"2026-11-08T03:43:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674118},"rest":"https://alion.io/mcp/rest/get_company?id=674118"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdearestcare-chief-operating-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdearestcare-chief-operating-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdearestcare-chief-operating-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dearestcare-chief-operating-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdearestcare-chief-operating-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":796149}},{"tool":"search_jobs","arguments":{"company":"dearestcare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":796149},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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