{"id":796155,"url":"https://alion.io/job/dearestcare-community-engagement-manager","title":"Community Engagement Manager","company":{"id":674118,"name":"Dearest Care","domain":"dearestcare.com","url":"https://alion.io/company/dearestcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":190000,"period":"year","method":"global_role_seniority_cell","sample_n":875},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-15T15:39:58Z","employer_posted_date":"2026-05-15","last_verified_at":"2026-10-31T22:50:28Z","board_verified":true,"closed_at":null,"days_open":169,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":168},"description":"About Dearest Care\nNavigating healthcare alone is quickly becoming a thing of the past, just as representing yourself in court would seem unthinkable today. \nFor decades, only those with resources could confidently move through the healthcare system, supported by private help to interpret plans, contact doctors, follow up on referrals, decipher bills, and ensure nothing was missed. Most people were left with automated phone trees, complex portals, and overwhelming paperwork.\nDearest Care is changing that.\nWe equip every patient with a dedicated advocate who helps them unlock and utilize the healthcare support available to them, coordinating care, removing barriers, explaining benefits, managing next steps, and providing ongoing support. We're not replacing the human relationship with software; we're building the scalable platform that enables it.\nOur advocates are empowered by AI tools, clinical workflows, and operational systems, helping them deliver care with speed, empathy, and consistency. Patients need advocates. Advocates need tools. Health plans need outcomes. We're engineering the infrastructure that brings all three together.\nWe're a mission-driven, fast-paced team committed to creating a new, essential category in American healthcare. We believe that in twenty years, having a patient advocate will be standard-and we're focused on serving the people who need one most.\nAbout the Role\nWe're seeking a Community Engagement Manager to help define how Dearest Care presents itself across public communities, social media, and review channels.\nYou'll manage our presence on platforms such as Facebook, Instagram, Reddit, TikTok, Trustpilot, Better Business Bureau, and other patient-facing or public feedback spaces. This role is a blend of customer empathy, brand stewardship, issue escalation, and digital fluency.\nYou will be responsible for ensuring Dearest Care responds promptly, thoughtfully, and accurately whenever patients, caregivers, advocates, or community members engage with us online. Working closely with our Customer Experience, Clinical Operations, Marketing, and Product teams, you’ll ensure every interaction reflects our voice, reinforces patient trust, and turns feedback into actionable insights.\nThis isn’t just about \"replying to comments\"-it’s about managing our reputation, recovering service opportunities, building trust, and providing real-time intelligence from the front lines.\nResponsibilities\nManage day-to-day responses across public community, social, and review platforms like Facebook, Instagram, Reddit, Trustpilot, Better Business Bureau, and more.\n\nRespond to patients, caregivers, and the community with empathy, clarity, and urgency while maintaining Dearest Care’s voice and ensuring regulatory compliance.\n\nTriage sensitive or escalated issues to the appropriate internal teams, including Customer Service, Clinical Operations, Marketing, Product, and leadership.\n\nTrack recurring questions, complaints, misunderstandings, and emerging themes, translating them into actionable insights for the company.\n\nEnsure timely responses across channels and prevent public feedback from going unanswered.\n\nImplement proactive community engagement strategies that build trust in Dearest Care and educate patients about advocacy and how to access it.\n\nClearly differentiate Dearest Care as advocate-led-not a chatbot, call center, marketplace, or generic navigation vendor.\n\nContribute to the development of templates, escalation playbooks, tone guidelines, and internal documentation to support consistent, scalable responses.\n\nRepresent Dearest Care with professionalism, warmth, and discretion in every public interaction.\n\nQualifications\n3+ years of experience in community management, customer communications, social media, public relations, internal communications, or a related field.\n\nProven experience responding to customers in public channels, especially in regulated, high-empathy, or high-trust settings.\n\nExceptional written communication skills, capable of translating complex healthcare or policy topics into clear, simple, and human language.\n\nAdept at making judgment calls: knowing when to respond, escalate, pause, or further investigate public comments.\n\nStrong empathy for patients, caregivers, older adults, and families navigating complex healthcare systems.\n\nComfortable partnering cross-functionally with Customer Experience, Clinical Operations, Marketing, Product, and leadership.\n\nProactive, high-ownership mentality-you spot issues early and identify patterns before they become problems.\n\nAbility to manage confidential information with care and integrity.\n\nHealthcare experience is strongly preferred; backgrounds in clinical, caregiving, advocacy, Medicare, or care coordination are a plus.\n\nStartup experience is valued, especially in fast-paced, venture-backed, consumer, healthcare, or technology companies.\n\nA sense of humor, sharp internet instincts, and an ability to maintain composure when digital environments are intense.\n\nWhy Join Us?\nThis is a unique opportunity to help shape how a new healthcare category communicates with the world. At Dearest Care, we believe patient advocacy will be standard in American healthcare. The need is real, the coverage exists, and what's missing is the interface that makes support accessible to everyone.\nYou'll help build that interface: listening to patients, responding with care, identifying where experiences break down, and collaborating to make the company better every week. This role is perfect for someone looking to make a meaningful, high-impact contribution at the crossroads of healthcare, community, brand, and operations.\nYou won’t just manage comments-you’ll build trust in a company that shows up when healthcare is most confusing, stressful, and overwhelming.\nApplicants must be based in the United States.\nReady to join us?\nWe look forward to meeting you.\nFraudulent Recruitment Advisory\nDearest Care will never request bank details, payment, or sensitive financial information as part of the recruiting process. We will never make an offer of employment without an interview. All legitimate recruiting communications will come from official Dearest Care channels. Please report any suspicious outreach to our team.","description_format":"text","description_chars":6275,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-09-12T05:26:49Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.289,"p_room":0.28,"age_days":168,"expected_fill_days":28,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/dearestcare-community-engagement-manager","json_url":"https://alion.io/job/dearestcare-community-engagement-manager.json","meta":{"generated_at":"2026-10-31T23:06:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36040,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674118},"rest":"https://alion.io/mcp/rest/get_company?id=674118"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdearestcare-community-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdearestcare-community-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdearestcare-community-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dearestcare-community-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdearestcare-community-engagement-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":796155}},{"tool":"search_jobs","arguments":{"company":"dearestcare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":796155},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}