{"id":796135,"url":"https://alion.io/job/dearestcare-senior-manager-quality","title":"Director, Clinical Quality","company":{"id":674118,"name":"Dearest Care","domain":"dearestcare.com","url":"https://alion.io/company/dearestcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Legal","role_family":"Legal","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Metabase","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-10T12:27:22Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-04T09:10:00Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Director of Clinical Quality\nLocation: Remote\nType: Full-time - hands-on, a real doer in the age of AI\nComp: Competitive salary + high equity About Dearest Care\nDearest Care was founded after years of fighting the system on behalf of our own founders' families. Our vision is simple: every patient deserves a relentless advocate. Today, we combine smart software and human advocacy to guide Medicare patients through diagnoses, medical bills, and care plans. Our mission has resonated with investors from Omada, Oscar, and UnitedHealthcare, and we’re proud of the driven team we’ve built.\nFounded by serial entrepreneurs with successful exits and supported by a deep bench of advisors in healthcare and tech, we’re a Series A company backed by top-tier investors and leaders from Rula, Oscar Health, Omada, Galileo, One Medical, Ro, United, Uber, and Postmates.\nWe move fast, execute with purpose, and operate with a lean, impact-focused mindset. Our principles are rooted in conscious leadership, a commitment to getting things done, and a focus on achieving meaningful results through rapid iteration and execution.\nWhy This Role Exists\nAs the Director of Clinical Quality at Dearest Care, you will own the measurement and management of care quality across the organization. You will define standards, build and instrument measurement systems, run a tight monitoring cadence, and partner with Product and Tech to embed quality directly into workflows-eliminating reliance on retroactive inspection.\nThis is a hands-on role: you will extract data, develop rubrics, and deliver reports yourself. While strategy sits with the Head of Clinical Operations, you will create and operate the system that makes quality and outcomes measurable. You’ll also be the key voice interpreting what the numbers truly reveal.\nResponsibilities\nDefine Quality & Performance Standards\nOwn all aspects of quality measurement, with a focus on delivering a standout patient experience\n\nInstrument, measure, and report on metrics across all relevant systems\n\nDevelop, document, and implement SOPs to standardize quality processes across teams\n\nSurface insights from data analytics to inform operational and product roadmaps\n\nContinuous Quality Monitoring\nRun continuous quality monitoring for all roles within Clinical Operations\n\nReport weekly findings to leadership with clear recommendations for improvement\n\nOwn the coaching framework: create rubrics, examples, and calibration processes to deliver consistent feedback\n\nCollaborate with the Head of Clinical Operations to integrate quality standards into hiring, onboarding, training, and statements of work\n\nIntegrate Quality into Product & Workflows\nPartner with Product and Tech to embed quality directly into clinical and operational workflows\n\nDocument recurring quality issues and create clear product requirements, with data-backed evidence for the roadmap\n\nScope Boundaries\nTo ensure clarity of responsibilities, this role does not own:\nCompliance or outcomes strategy (owned by Head of Clinical Operations)\n\nDirect delivery of training or coaching (owned by trainers and team leads)\n\nPeople management at hire (headcount comes after the system is running)\n\nClinical judgment (handled by clinical leadership; this role covers administrative/service obligations)\n\nWho You Are\nRequired\nBachelor’s degree or equivalent practical experience in analytical operations\n\n5+ years in consulting, healthcare quality operations, or ops analytics, including 2+ years owning a metric at the leadership level\n\nStrong, hands-on analytical skills (SQL, BI tools like Metabase, and data modeling)\n\nExperience rigorously defining and defending metrics (numerators, denominators, exclusions, sources of truth)\n\nPrior experience building or running a documented performance management or QA process\n\nEvidence of effective partnership with product or engineering to address operational issues at their root\n\nClear, concise writing skills - able to produce a one-page rubric with no adjectives\n\nWorking knowledge of HIPAA and patient data privacy standards\n\nPreferred\nExperience in healthcare services, care coordination, patient navigation, or payer operations\n\nFamiliarity with Medicare or Medicare Advantage\n\nEarly-stage or startup experience (Series A/B)\n\nProficient in AI tools to maximize the leverage of a lean team\n\nExperience mentoring or coaching analysts or managing small teams (growth potential for this role)\n\nThe Package\nCompetitive salary and high equity as we rapidly scale\n\nRemote position\n\nOwnership of quality across the clinical team, reporting to the Head of Clinical Operations\n\nOur Vision & Culture\nOur vision is to ensure every American has access to a personal healthcare navigator. We aim to democratize healthcare navigation with tools and resources that were previously out of reach for many. By supporting advocates and patients facing chronic disease or healthcare illiteracy, we are building a more inclusive, accessible system.\nWe operate as a distributed team (primarily in the Americas time zone), value diversity in our people and perspectives, and believe operational excellence for clients and great product building go hand-in-hand.\nOur Values\nConscious leadership: We practice all 15 commitments\n\nHuman connection: Both internally and in our care model\n\nPlayful creativity: We believe fun and innovation go together\n\nExcellence: In execution, thinking, writing, and communication\n\nEgo-free feedback: Direct conversations and uplifting the team\n\nSmart, competitive work: Impact is measured by benefit to our customers\n\nOur Story\nWatch our story\nDearest Care is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds. Join us in transforming healthcare navigation.","description_format":"text","description_chars":5775,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-09-12T05:26:49Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.681,"p_room":0.45,"age_days":54,"expected_fill_days":30,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/dearestcare-senior-manager-quality","json_url":"https://alion.io/job/dearestcare-senior-manager-quality.json","meta":{"generated_at":"2026-11-04T10:46:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16021,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674118},"rest":"https://alion.io/mcp/rest/get_company?id=674118"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdearestcare-senior-manager-quality"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdearestcare-senior-manager-quality"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdearestcare-senior-manager-quality"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dearestcare-senior-manager-quality\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdearestcare-senior-manager-quality"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":796135}},{"tool":"search_jobs","arguments":{"company":"dearestcare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":796135},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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