{"id":920719,"url":"https://alion.io/job/decagon-business-operations-analytics-engineer","title":"Business Operations, Analytics Engineer","company":{"id":48029,"name":"Decagon","domain":"decagon.ai","url":"https://alion.io/company/decagon-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":128,"ghost_share":0.328,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ClickHouse","optional":false},{"name":"Looker","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-14T21:14:57Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-04T12:20:46Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":50},"description":"About Decagon\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.\nAbout the Team\nThe Founder’s Office is a unique and high visibility team whose work spans the entire business, so our Data and Analytics arm presents an opportunity for high ownership, visibility, and impact across the entire company. The team is highly collaborative and works directly with leadership to optimize operations and strategy across company growth strategy, partnerships, pricing, and cost optimizations.\nAbout the Role\nIn this role, you will be responsible for building 0 to 1 data infrastructure that enables the company to make informed strategic discussions. Specifically, this means working in Python and SQL across multiple databases and parsing through complex Engineering and AI logs to construct trustworthy and reliable datasets that will enable intuitive and confident decision making.\nIn this role, you will:\nPartner with engineering to instrument new product surfaces and ensure clean, reliable event and usage data\n\nTranslate ambiguous business scenarios into measurable data problems spanning Growth, GTM, Pricing, Deals Desk, Strategic Finance, and Product\n\nContinuously improve data infrastructure as the company and data volumes scale\n\nYour background looks something like this\n3+ years of data experience in an early stage or high growth environments, particularly if you worked on a lean data team\n\nExpert in SQL and BI (Hex, Looker or similar), and have experience building tables and databases from scratch\n\nYou are an owner and end to end technologist and “do what it takes” mentality. Your work doesn’t begin or end with data pipelines. You can flex into engineering as well as business, from reading our codebase to turning the outputs into key findings for our leaders\n\nEven better if you have\nExperience with Clickhouse and CDC\n\nBuilt custom data connectors and webhooks\n\nOptimized database and query performance\n\nBenefits\nWe proudly offer the following benefits for our full-time employees:\nMedical, Dental, and Vision benefits for you and your family\n\nLife Insurance and Disability Benefits\n\nRetirement Plan (e.g., 401K, pension)\n\nParental Leave\n\nFertility and family building benefits through Carrot\n\nMonthly stipend to support your wellness, lifestyle, and work-life balance\n\nDaily lunches and snacks in the office to keep you at your best\n\nTake what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable 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