{"id":3109141,"url":"https://alion.io/job/decagon-employee-experience","title":"Employee Experience","company":{"id":48029,"name":"Decagon","domain":"decagon.ai","url":"https://alion.io/company/decagon-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":128,"ghost_share":0.359,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-07T05:47:08Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-22T17:16:31Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-07T06:25:42Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":15},"description":"About Decagon\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.\nAbout the Team\nDecagon has grown from under 200 people to more than 600 across seven countries in a short time, and we want working here to have a consistent feel from Sydney to Toronto as it does in San Francisco. You’ll own the programs that make that true: recognition, company rituals and events, onboarding swag, and the employee-facing communications and Notion content people rely on every day.\nAbout the Role\nDecagon’s People team partners directly with the founders and company leadership on how we hire, grow, pay, and support a team that has scaled past 600 people across seven countries. We’re a lean, Gen AI-native group spanning HR Business Partners, Total Rewards, Benefits, Culture, and People Operations, and we build the programs and infrastructure for a company that is still moving fast.\nIn this role, you will\nOwn the global employee experience at Decagon: the moments, programs, and communications that shape what it feels like to work here, with a consistent bar across San Francisco, New York, London, Toronto, Sydney, LATAM, and EMEA\n\nBuild and scale recognition programs, including the Founders Award, peer recognition, , work anniversaries and other milestone celebrations.\n\nDesign and run company rituals and internal events: all-hands, quarterly or annual offsites, team and office gatherings, holiday events, and new office launches.\n\nOwn onboarding swag end to end: design and curate the welcome kit, manage vendors and inventory, and make sure every new hire receives it on or before day one, whether they sit in SF, Sydney, or work remotely through an EOR.\n\nMake programs land equally well outside headquarters. Build a repeatable playbook that office leads and remote teams can run, and adapt timing, format, and local culture so a Sydney or Toronto employee gets the same quality of experience as someone at HQ.\n\nOwn the People Leaders Hub and employee-facing Notion content. Keep it current, organized, and easy to search, and retire pages that no longer serve anyone.\n\nPartner with Workplace, IT, Finance, and executive assistants on event execution, venues, vendors, and budget. Negotiate contracts and manage spend against an annual programs budget.\n\nPartner with the Head of People and founders on how Decagon's values show up in programs, and advise leaders on how to communicate change in a way that lands.\n\nYour background looks something like this\n4+ years in employee experience, culture, internal communications, or events roles, with at least one stretch at a company that scaled past a few hundred employees.\n\nHas built and owned a company-wide recognition or culture program from design through measurement, not only executed one.\n\nHas produced large internal events (all-hands, offsites, multi-office gatherings) end to end, including budget, vendors, and run-of-show.\n\nStrong writer. Can produce employee-facing communications that are clear, direct, and sound like a person, and can edit a founder's draft without losing their voice.\n\nInfluences cross-functional partners and leaders without authority, and pushes back when a proposed program or message will land poorly.\n\nOperates independently in ambiguity: defines the problem & builds the plan\n\nEven better if you have\nExperience in a fast-growing AI or developer-focused company with a dense technical population.\n\nPrior ownership of an employer brand or internal storytelling program.\n\nCompensation\n$160K - $190K + Equity\nBenefits\nWe proudly offer the following benefits for our full-time employees:\nMedical, Dental, and Vision benefits for you and your family\n\nLife Insurance and Disability Benefits\n\nRetirement Plan (e.g., 401K, pension)\n\nParental Leave\n\nFertility and family building benefits through Carrot\n\nMonthly stipend to support your wellness, lifestyle, and work-life balance\n\nDaily lunches and snacks in the office to keep you at your best\n\nTake what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","description_format":"text","description_chars":5137,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Milestone celebrations","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-22T20:12:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 32","filings_12m":32,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":262500,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":15,"expected_fill_days":55,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/decagon-employee-experience","json_url":"https://alion.io/job/decagon-employee-experience.json","meta":{"generated_at":"2026-11-07T09:53:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48029},"rest":"https://alion.io/mcp/rest/get_company?id=48029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdecagon-employee-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdecagon-employee-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdecagon-employee-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/decagon-employee-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdecagon-employee-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3109141}},{"tool":"search_jobs","arguments":{"company":"decagon.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3109141},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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