{"id":84127,"url":"https://alion.io/job/decagon-it-engineer","title":"IT Engineer","company":{"id":48029,"name":"Decagon","domain":"decagon.ai","url":"https://alion.io/company/decagon-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":70,"ghost_share":0,"stale_share":0.643,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"GCP","optional":false},{"name":"Google Workspace","optional":false},{"name":"ISO 27001","optional":false},{"name":"Least Privilege","optional":false},{"name":"Notion","optional":false},{"name":"Okta","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"Terraform","optional":false},{"name":"Tines","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-08-04T23:52:08Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-17T19:11:46Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"About Decagon\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.\nAbout the Role\nAs part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our San Francisco office.\nYou'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back - helping build the foundations required to support the next phase of growth.\nThis role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.\nIn this role, you will\nServe as the on-site IT support engineer for our San Francisco office - resolving hardware, account, and access issues for employees in person and through the ticket queue\n\nAdminister and evolve our core SaaS stack - Okta, Google Workspace, Slack, Notion, and similar tools - as the systems the rest of the company depends on\n\nOwn the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta\n\nConfigure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications\n\nOwn Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement\n\nAutomate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.\n\nSupport security and compliance efforts - least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2\n\nWrite and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team\n\nIdentify opportunities to streamline and enhance IT operations at scale\n\nYour background looks something like this\n6-8+ years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company\n\nHands-on administration experience with Okta\n\nWorking knowledge of SSO, SAML, OIDC, and SCIM\n\nExperience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude\n\nExperience with Mac endpoint management (Rippling or similar MDM)\n\nScripting ability in Python or Bash, with real automation you've shipped\n\nStrong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations\n\nClear written communication - you'll document as much as you build\n\nComfort with ambiguity and a preference for owning problems end to end\n\nWillingness to work in our San Francisco office 5 days a week and provide in-person support alongside longer-term projects\n\nEven better if you have\nExperience with iPaaS platforms like Workato, Zapier, or Tines\n\nExposure to AWS, GCP, or Azure administration\n\nFamiliarity with SOC 2, ISO 27001, or similar compliance frameworks\n\nExperience with infrastructure-as-code (Terraform or similar)\n\nOkta certifications\n\nExperience within high-growth technology businesses\n\nCompensation\n$110K - $165K + Equity\nBenefits\nWe proudly offer the following benefits for our full-time employees:\nMedical, Dental, and Vision benefits for you and your family\n\nLife Insurance and Disability Benefits\n\nRetirement Plan (e.g., 401K, pension)\n\nParental Leave\n\nFertility and family building benefits through Carrot\n\nMonthly stipend to support your wellness, lifestyle, and work-life balance\n\nDaily lunches and snacks in the office to keep you at your best\n\nTake what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","description_format":"text","description_chars":4823,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-05T18:00:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 32","filings_12m":32,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":262500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.555,"p_room":0.36,"age_days":73,"expected_fill_days":48,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":true},"html_url":"https://alion.io/job/decagon-it-engineer","json_url":"https://alion.io/job/decagon-it-engineer.json","meta":{"generated_at":"2026-10-17T19:27:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2666,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48029},"rest":"https://alion.io/mcp/rest/get_company?id=48029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdecagon-it-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdecagon-it-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdecagon-it-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/decagon-it-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdecagon-it-engineer"}]}