{"id":1447262,"url":"https://alion.io/job/decagon-strategy-and-operations-customers","title":"Strategy and Operations, Customers","company":{"id":48029,"name":"Decagon","domain":"decagon.ai","url":"https://alion.io/company/decagon-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":68,"ghost_share":0,"stale_share":0.618,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":190000,"max":265000,"currency":"USD","period":"year","gross":null,"usd_annual":265000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-29T02:07:44Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-25T09:35:26Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"About Decagon\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.\nAbout the Team\nDecagon’s Customer team turns enterprise commitments into durable customer outcomes. They own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.\nThe Strategy and Operations team is responsible for the efficiency and operationalization of our Customer team. They partner closely with GTM, Product, and Engineering to bring operating rigor to how Decagon delivers.\nAbout the Role\nIn Strategy & Operations for the Customer team, you will own the strategy, cadence, and operational infrastructure that powers Decagon’s delivery and post-sales execution at scale. You’ll act as the operational backbone for deployment and steady-state delivery-standardizing how we launch complex enterprise customers, improving visibility and forecasting across teams, and partnering with Sales/GTM to ensure deals are scoped for success before they close.\nThis is an in-office role with broad cross-functional influence. You’ll drive company-critical initiatives spanning Product, Engineering, Sales, and Customer Success, and build repeatable systems that increase launch predictability, reduce downstream risk, and improve customer outcomes as Decagon scales rapidly.\nIn this role, you will\nBuild and scale customer operations\nDevelop and maintain repeatable processes that improve deployment consistency and ongoing customer operations.\n\nEstablish operating rhythms and reporting that create visibility into delivery health, risks, and key bottlenecks.\n\nDrive planning and resourcing practices that support predictable execution as the business scales.\n\nStrengthen cross-functional execution\nPartner with GTM to improve upfront alignment on customer goals, scope, and readiness.\n\nLead cross-functional initiatives with Product and Engineering to unblock execution and improve outcomes.\n\nOwn issue management and escalation handling to keep delivery and customer results on track.\n\nYour background looks something like this\n6+ years of experience with experience in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.\n\nDemonstrated ability to diagnose ambiguous problems, drive structured work-streams, and influence senior stakeholders.\n\nExperience building playbooks, operating cadences, and resourcing/capacity planning systems.\n\nStrong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions with clarity and rigor.\n\nComfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.\n\nEven better if you have\nDirect experience partnering with Sales/GTM on deal scoping, success readiness, and pre-close operational rigor.\n\nBackground in B2B SaaS, enterprise software, or AI-adjacent companies.\n\nPrior experience building an operations function from scratch or leading it through early scale.\n\nCompensation\n$190K - $265K + Offers Equity\nBenefits\nWe proudly offer the following benefits for our full-time employees:\nMedical, Dental, and Vision benefits for you and your family\n\nLife Insurance and Disability Benefits\n\nRetirement Plan (e.g., 401K, pension)\n\nParental Leave\n\nFertility and family building benefits through Carrot\n\nMonthly stipend to support your wellness, lifestyle, and work-life balance\n\nDaily lunches and snacks in the office to keep you at your best\n\nTake what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","description_format":"text","description_chars":4720,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-29T06:46:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 32","filings_12m":32,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":262500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.626,"p_room":0.9,"age_days":26,"expected_fill_days":52,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":265000,"is_top_pay":true},"html_url":"https://alion.io/job/decagon-strategy-and-operations-customers","json_url":"https://alion.io/job/decagon-strategy-and-operations-customers.json","meta":{"generated_at":"2026-10-25T12:09:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17562,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48029},"rest":"https://alion.io/mcp/rest/get_company?id=48029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdecagon-strategy-and-operations-customers"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdecagon-strategy-and-operations-customers"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdecagon-strategy-and-operations-customers"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/decagon-strategy-and-operations-customers\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdecagon-strategy-and-operations-customers"}]}