{"id":84120,"url":"https://alion.io/job/decagon-technical-program-manager","title":"Technical Program Manager","company":{"id":48029,"name":"Decagon","domain":"decagon.ai","url":"https://alion.io/company/decagon-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":128,"ghost_share":0.328,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-08-14T11:56:02Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-04T07:43:37Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":81},"description":"About Decagon\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.\nAbout the Team\nDecagon’s APM team turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.\nWithin the APM team, the Technical Program Manager (TPM) function helps drive end-to-end delivery of Decagon's most complex customer implementations - design partnerships, strategic deals, and enterprise go-lives - alongside the internal cross-functional programs that underpin enterprise readiness. We work across the company to ensure every deployment ships on time and at high quality. Most importantly, the TPM function builds the operational strategy and foundation that scales as Decagon grows.\nThis is a fully in-office role based in our New York office.\nAbout the Role\nAs a Technical Program Manager at Decagon, you will own delivery of our most complex customer deployments and drive the internal cross-functional programs that enable enterprise readiness. You will work across APM, Engineering, Product, Research, Security, Legal, and Go-to-Market to translate requirements into executable programs, manage dependencies across parallel workstreams, and surface issues before they become blockers. As Decagon grows, you will be responsible for continuously improving our operational and internal functional excellence so we can scale seamlessly.\nIn this role, you will:\nPartner with a forward-deployed working team to drive operational excellence and program management for complex customer implementations end-to-end - aligning on scope, sequencing dependencies, managing risk, and ensuring no one is caught off-guard at handoffs or milestones; this includes design partnerships and strategic accounts where requirements are still taking shape\n\nTranslate customer requirements and feedback into structured program plans - working with GTM and Product to prioritize the highest-impact asks, map them to delivery roadmaps, and track execution against committed timelines\n\nDrive internal cross-functional programs - model lifecycle management, security and compliance buildouts, external certifications - from kickoff through completion, aligning stakeholders and holding workstreams accountable without direct authority over executing teams\n\nYour background looks something like this\n4-6+ years of experience as a technical program manager or in product/engineering operations, with direct ownership of either complex enterprise deployments or large-scale internal cross-functional initiatives\n\nTrack record running high-stakes customer implementations or feature builds at the design-partner or strategic-deal tier, where scope is ambiguous, requirements evolve mid-build, and the customer's success is tied directly to yours\n\nDemonstrated ability to drive programs without authority - an outcome-oriented but collaborative approach that unites teams around shared milestones and holds the work accountable end-to-end with influence\n\nStructured, rigorous approach to ambiguity - able to define program scope, sequence dependencies, surface blockers early, and keep multiple concurrent workstreams moving without losing resolution\n\nEnough technical fluency to engage credibly with engineering teams - able to ask the right questions, pressure-test tradeoffs, and translate between technical and business contexts without going deep on implementation\n\nExceptional written and verbal communicator - able to calibrate depth, format, and framing for customers, engineering leads, executive sponsors, and external partners alike\n\nEven better if you have\nHands-on experience with LLMs or conversational AI - you've shipped something with these systems, whether in a professional or personal context\n\nA track record of moving programs through legal, security, engineering, and customer approval gates - able to anticipate friction points and keep timelines intact\n\nBenefits\nWe proudly offer the following benefits for our full-time employees:\nMedical, Dental, and Vision benefits for you and your family\n\nLife Insurance and Disability Benefits\n\nRetirement Plan (e.g., 401K, pension)\n\nParental Leave\n\nFertility and family building benefits through Carrot\n\nMonthly stipend to support your wellness, lifestyle, and work-life balance\n\nDaily lunches and snacks in the office to keep you at your best\n\nTake what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","description_format":"text","description_chars":5640,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":6,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-08-14T11:56:02Z"},{"event":"close","at":"2026-10-06T21:13:10Z"},{"event":"reopen","at":"2026-10-23T00:19:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 32","filings_12m":32,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":262500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":10}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.742,"p_room":0.36,"age_days":81,"expected_fill_days":53,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/decagon-technical-program-manager","json_url":"https://alion.io/job/decagon-technical-program-manager.json","meta":{"generated_at":"2026-11-04T11:39:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17433,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48029},"rest":"https://alion.io/mcp/rest/get_company?id=48029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdecagon-technical-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdecagon-technical-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdecagon-technical-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/decagon-technical-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdecagon-technical-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":84120}},{"tool":"search_jobs","arguments":{"company":"decagon.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":84120},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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