{"id":2906484,"url":"https://alion.io/job/decentralized-masters-information-systems-support","title":"Information Systems Support","company":{"id":1181,"name":"Decentralized Masters","domain":"decen-masters.com","url":"https://alion.io/company/decentralized-masters","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Mumbai, India","Lahore, Pakistan"],"countries":["IN","PK"],"hiring_countries":["IN","PK","PH","CR"],"hiring_countries_total":4,"salary":{"min":1500,"max":1800,"currency":"USD","period":"month","gross":null,"usd_annual":21600},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DeFi","optional":true}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T21:05:19Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Who We Are\nCatalyst Capital is a profitable, bootstrapped holding company building a diversified financial services group - education, publishing, software, wealth and tax planning tools, investment products and proprietary trading technology - funded entirely from its own operating cash. We have never taken outside capital.\nThe cash engine is Decentralized Masters, a DeFi education business that went from zero to 160+ people, 4,500+ paying members and roughly $48.6M of FY26 revenue at ~25% earnings before tax in four years. That engine funds everything else on this page.\nPurpose\nInformation Systems Support assists the Security & Infrastructure Lead with the managed-device program, access controls, and support tickets for the Catalyst Capital group. The seat is the first response when a staff member needs a device fixed, an access credential handled, or a ticket worked before it becomes a larger incident.\nThis is a hands-on support role. It does not run the security and infrastructure function, and it does not manage other people. The seat serves the whole group, above any single brand.\nReporting\nReports to the Security & Infrastructure Lead.\nNo direct reports.\nKeeps the Security & Infrastructure Lead informed when a ticket, a device, or an access change needs their decision.\nRoutes tier 3 tickets to the teammate who should own them. Does not keep those tickets in order to finish them alone.\nAuthority\nDecide alone\nHow to work a tier 1 or tier 2 ticket through to a fix or a clear next step, inside the standard the Security & Infrastructure Lead has already set.\nThe notes that record what changed, so the next person can see it.\nEveryday device questions and setup steps that the managed-device program already covers.\nDo not decide\nAccess policy. Grant, change, or remove access only the way the Security & Infrastructure Lead has defined. Do not invent a new standard for a request.\nWhether this function's program or priorities change. That sits with the Security & Infrastructure Lead.\nRoute or escalate\nTier 3 tickets go to the right teammate, with enough context that they do not have to start over.\nAny ticket, device issue, or access change that needs the Security & Infrastructure Lead's decision goes to that lead before the change is made.\nWhat you will be doing\nManaged devices\nAssist with the managed-device program: setup, changes, and the everyday questions that come with company devices.\nAccess controls\nAssist with requests to grant, change, or remove access.\nConfirm who is asking and what they should receive before changing anything.\nFollow the Security & Infrastructure Lead's standard. Do not write a new one per request.\nTickets\nWork tier 1 and tier 2 support tickets through to a fix or a clear next step.\nRoute tier 3 tickets to the right teammate, with the context they need.\nWrite notes on what changed.\nServe staff across the Catalyst Capital group.\nRequirements\nRequired\nExperience on a support desk that distinguishes tier 1, tier 2, and tier 3, including when to stop and hand a ticket on.\nPractical work with managed devices and with access controls.\nCalm, plain communication with people who are blocked and need a device or an account fixed.\nCare with access: confirm the requester and the access they should receive before making a change.\nThis seat has no direct reports. People-management experience is not required.\nBenefits\nFull-time, EST\nFully remote.\nTeam Offsites (Dubai, Costa Rica, etc.)\nThe seat covers staff across the Catalyst Capital group.\nSalary: $1,500-$1,800 per month","description_format":"text","description_chars":3546,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"Pakistan","iso":"PK","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cryptocurrencies","Continuing Education"],"lifecycle":[{"event":"open","at":"2026-10-20T08:01:56Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.774,"p_room":0.9,"age_days":15,"expected_fill_days":36,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-20T21:41:51Z"},"pay":{"stated_usd_annual":21600,"is_top_pay":false},"html_url":"https://alion.io/job/decentralized-masters-information-systems-support","json_url":"https://alion.io/job/decentralized-masters-information-systems-support.json","meta":{"generated_at":"2026-10-20T21:41:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25267,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1181},"rest":"https://alion.io/mcp/rest/get_company?id=1181"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdecentralized-masters-information-systems-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdecentralized-masters-information-systems-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdecentralized-masters-information-systems-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/decentralized-masters-information-systems-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdecentralized-masters-information-systems-support"}]}