{"id":3042746,"url":"https://alion.io/job/decisionpoint-corporation-servicenow-developer-journeyman","title":"ServiceNow Developer (Journeyman)","company":{"id":3863688,"name":"DecisionPoint Corporation","domain":"decisionpointcorp.com","url":"https://alion.io/company/decisionpoint-corporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":138000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":737},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Configuration Management","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOAP","optional":false},{"name":"CI/CD","optional":true},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-21T23:19:19Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-02T06:27:37Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview\nDecisionPoint seeks two Journeyman ServiceNow Developers to configure, enhance, integrate, and optimize the ServiceNow platform in support of the USMEPCOM ENLIST IT service-management operating model. These roles will develop and maintain workflows, service-catalog capabilities, Configuration Management Database functions, SLA/SLO controls, knowledge-management solutions, dashboards, automations, and system integrations.\nThe ServiceNow Developers will work with the ITSM / Service Management Lead, process owners, service owners, quality personnel, technical teams, and Government stakeholders to translate service-management requirements into secure, reliable, and maintainable platform capabilities. Successful candidates will support testing, deployment, documentation, troubleshooting, and continual improvement throughout the platform-development lifecycle.\nThese positions are remote, with preference given to candidates located in or near Chicago.\nNote: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.\nDuties & Responsibilities\nThe ServiceNow Developer will:\nConfigure, customize, develop, test, deploy, and maintain ServiceNow platform capabilities supporting the ENLIST ITSM operating model. \nTranslate functional, process, reporting, and integration requirements into scalable ServiceNow solutions. \nConfigure and optimize incident, problem, change, request, event, knowledge, service-level, service-catalog, and configuration-management capabilities. \nDevelop catalog items, record producers, order guides, forms, fields, tables, business rules, client scripts, UI policies, notifications, and approval workflows. \nConfigure Flow Designer workflows, automations, integrations, scheduled jobs, and service-management routing rules. \nSupport Configuration Management Database design, data ingestion, normalization, reconciliation, relationship mapping, health monitoring, and data-quality improvement. \nConfigure SLA and SLO definitions, schedules, conditions, pause rules, breach warnings, escalations, and performance reporting. \nDevelop dashboards, performance indicators, reports, scorecards, and operational views for service owners, process owners, program leadership, and Government stakeholders. \nConfigure knowledge bases, article workflows, review and approval controls, publishing standards, permissions, and feedback mechanisms. \nDevelop and maintain integrations using REST, SOAP, IntegrationHub, import sets, transform maps, APIs, and other approved integration methods. \nImplement role-based access controls, user criteria, groups, roles, permissions, and other platform-security configurations. \nSupport service-portal, employee-center, self-service, and user-experience enhancements. \nDevelop reusable scripts, components, configurations, and integration patterns that follow ServiceNow and program standards. \nPerform unit, functional, integration, regression, workflow, permissions, and data-validation testing. \nSupport user-acceptance testing, release-readiness reviews, deployment activities, post-release validation, and defect remediation. \nTroubleshoot platform defects, failed workflows, integration errors, performance issues, data discrepancies, and access problems. \nDocument configurations, technical designs, data mappings, interfaces, workflows, test results, release notes, and support procedures. \nMaintain development records, stories, defects, update sets, source-control artifacts, deployment packages, and configuration baselines. \nParticipate in Agile planning, backlog refinement, technical reviews, demonstrations, retrospectives, and release-planning activities. \nCollaborate with quality personnel to resolve defects, implement corrective actions, and improve platform reliability. \nSupport the ITSM Plan, Service Management System, Daily System Status Reports, service-performance measurement, and continual-improvement initiatives. \nRecommend platform improvements, automation opportunities, technical-debt remediation, and ServiceNow best practices. \nProtect sensitive Government, program, personnel, operational, and configuration information. \nQualifications\nRequired Qualifications\nActive Secret clearance or higher. \nBachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field. \nMinimum of 6 years of relevant professional experience. \nCurrent ServiceNow Certified System Administrator certification. \nPreferred Qualifications\nExperience developing, configuring, and supporting ServiceNow solutions in enterprise or Government environments. \nExperience supporting Department of Defense, federal civilian, or other Government programs. \nExperience with ServiceNow IT Service Management, Configuration Management Database, Service Catalog, Knowledge Management, Performance Analytics, or IntegrationHub. \nExperience configuring incident, problem, change, request, event, knowledge, service-level, configuration, and service-catalog processes. \nExperience developing catalog items, record producers, forms, tables, business rules, client scripts, UI policies, notifications, and approval workflows. \nExperience with Flow Designer, Workflow Editor, App Engine Studio, ServiceNow Studio, update sets, and application scopes. \nExperience with JavaScript, Glide APIs, HTML, CSS, XML, JSON, and ServiceNow scripting standards. \nExperience building REST, SOAP, IntegrationHub, MID Server, API, import-set, and transform-map integrations. \nExperience with CMDB architecture, Discovery, service mapping, identification and reconciliation rules, data certification, and health dashboards. \nExperience configuring SLA/SLO definitions, calculations, breach controls, escalations, and reporting. \nExperience developing dashboards, Performance Analytics indicators, scorecards, scheduled reports, and executive views. \nExperience implementing ServiceNow roles, groups, access-control rules, user criteria, and data-security controls. \nExperience with Automated Test Framework, unit testing, regression testing, user-acceptance testing, and release validation. \nExperience using Agile, Scrum, DevSecOps, or hybrid software-delivery methods. \nFamiliarity with ITIL Version 5 or ITIL 4 practices and enterprise IT service-management processes. \nServiceNow Certified Application Developer certification. \nServiceNow Certified Implementation Specialist certification in ITSM, Discovery, Service Mapping, Customer Service Management, or another relevant product area. \nITIL Foundation certification or higher. \nExperience with source control, continuous integration, automated deployment, and ServiceNow DevOps capabilities. \nStrong software-development, configuration, integration, troubleshooting, and analytical abilities. \nExcellent written and verbal communication skills. \nStrong technical-documentation and configuration-management skills. \nHigh attention to detail and commitment to secure, supportable, and maintainable platform solutions. \nAbility to translate business and service-management requirements into effective technical designs. \nAbility to manage multiple stories, defects, releases, integrations, and development priorities. \nAbility to work independently while collaborating effectively with technical and nontechnical stakeholders. \nOur Equal Employment Opportunity Policy\nEEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.\n Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.\n Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. 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