{"id":2609597,"url":"https://alion.io/job/decron-customer-service-representative-residential","title":"Customer Service Representative - Residential","company":{"id":4423605,"name":"Decron Properties Privacy Policy","domain":"decron.com","url":"https://alion.io/company/decron","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-12T10:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T14:02:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Be a part of an award winning, best places to work company! Decron offers a competitive salary, commissions (position specific), engaging workplace, and a benefit package including med/dent/vis/ plus more for Full-Time positions, as well as vacation, sick, holiday, 401k, free life insurance, amazing corporate events, and more!\nPosition Summary \nThe Customer Service Representative (CSR) serves as the front-line contact for residents. The CSR is responsible for all phases of resident relations and resident retention of a multi-family residential community. Providing particular emphasis on administration of the property operations, resident functions, and service requests with the end result of providing a quality living experience for the residents. \nEssential Duties and Responsibilities \nAssist with planning and promoting resident events and activities to support retention efforts. \nRespond promptly to resident service requests and follow up within 24 hours to ensure satisfaction. \nInput, update, and close service requests in Yardi. \nSupport lease renewal efforts and communicate policy violations or lease breaches. \nAddress resident complaints professionally and within company guidelines. \nMaintain knowledge of Fair Housing laws, local ordinances, and property rules, including eviction procedures. \nHelp administer parking policies, newsletters, and community communications. \nCoordinate and track the distribution of promotional items and resident feedback. \nMaintain online listings with updated photos, pricing, and specials. \nParticipate in outreach marketing to increase traffic and awareness. \nDistribute flyers, newsletters, and community notices. \nInstall or remove marketing materials (banners, signs, balloons, etc.). \nMonitor competitors and provide market analysis to improve strategy. \nNon-Essential Duties \nSupport community events and resident engagement initiatives \nHelp with administrative projects or seasonal tasks \nProvide translation or language assistance if qualified and requested \nOther duties as assigned \nRequired Qualifications \nHigh school diploma or equivalent \n1+ years of customer service, receptionist, or administrative experience \nProfessional communication skills (in-person, phone, and email) \nStrong organizational skills and attention to detail \nProficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment \nAbility to multitask in a fast-paced environment \nFriendly, approachable, and service-oriented demeanor \nAvailability to work weekends or evenings as needed \nPreferred Qualifications \nPrior experience in residential leasing, hospitality, or property management \nFamiliarity with property management software (e.g., Yardi, AppFolio) \nBilingual in English and Spanish or another common local language \nWork Environment and Physical Requirements \nPrimarily office-based role with some walking around the property \nFrequent use of computers, phone, and standard office equipment \nOccasionally lifts or moves office supplies or packages up to 25 pounds \nMay assist outdoors during community events or resident needs \nCompany Values \nAll team members are expected to uphold and model our core values: \nIntegrity – We do what’s right, even when no one is watching. \nCommunity – We foster collaboration and connection with those we serve. \nJoy – We bring positivity and appreciation to our work. \nPride – We take ownership and celebrate a job well done. \nPersonal Responsibility – We hold ourselves accountable to commitments and results. \nContinuous Improvement – We embrace feedback, learning, and innovation. \nEqual Opportunity Statement \nDecron Properties is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We participate in the E-Verify program to confirm the eligibility of all newly hired employees to work in the United States. \nAdditional Information \nThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify or assign other duties as necessary. This job description does not constitute a contract of employment and does not change the at-will employment relationship.","description_format":"text","description_chars":4670,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T10:42:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:3","win:early"],"computed_at":"2026-10-15T17:20:15Z"},"pay":null,"html_url":"https://alion.io/job/decron-customer-service-representative-residential","json_url":"https://alion.io/job/decron-customer-service-representative-residential.json","meta":{"generated_at":"2026-10-15T17:20:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26294,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423605},"rest":"https://alion.io/mcp/rest/get_company?id=4423605"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdecron-customer-service-representative-residential"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdecron-customer-service-representative-residential"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdecron-customer-service-representative-residential"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/decron-customer-service-representative-residential\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdecron-customer-service-representative-residential"}]}