{"id":2244537,"url":"https://alion.io/job/dectris-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":54326,"name":"DECTRIS","domain":"dectris.com","url":"https://alion.io/company/dectris","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Umantis","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":110000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"HPC","optional":false}],"status":"live","first_seen_at":"2026-10-11T01:39:27Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-17T19:31:38Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"DECTRIS is a successful and expanding high-tech company that develops and produces X-ray and electron detectors. Our detectors are used worldwide in large-scale research facilities and in industry. Their unique properties enable scientific breakthroughs in life sciences and material sciences. Our more than 170 employees are located in Switzerland, the United States and Japan. At DECTRIS, we combine innovation and development with agile industry practices. As a spin-off of the Paul Scherrer Institute and by focusing on the needs of our customers, we are able to combine scientific excellence with qualified service and industrial know-how.\nOur scientists as well as our technical and commercial experts ensure that our customers benefit from the latest technologies.\nDECTRIS values collaborative working rather than traditional hierarchy and is guided by the principles of Sociocracy 3.0.\nSenior Customer Success Manager\nYour Tasks\nOwn adoption, retention, and expansion across our digital-services customers - from first successful use through to growing, multi-team deployments\nBuild the Customer Success function from the ground up: onboarding motions, health metrics, playbooks, and the operating rhythm that lets it scale as we grow\nRun a high-touch, outbound motion - you'll spend your time with customers, building real relationships with scientists, students, and department leads alike\nTurn customer wins into scientific success stories and reference cases the whole community can learn from\nConnect customers to one another and cultivate an active community around our digital tools\nGrow existing accounts - spotting where value is emerging, expanding usage, and opening the conversation upward to department and institutional leadership\nPartner closely with product, sales, science, and marketing to carry the voice of the customer back into what we build\nUse AI and automation to scale your reach and sharpen your read on customer health\nYour Skills\n5+ years in Customer Success, account management, or a comparable customer-facing role, ideally in a technical or scientific software environment\nStrong software fluency - you're comfortable reading and writing code and reasoning about scientific and data workflows; you can sit with a customer's pipeline and understand it\nA track record of clear, credible communication across very different audiences, from PhD students to department heads\nGenuine curiosity about technology and about the science our customers do\nComfort using AI tools in your own work, with a sense for where they add real leverage\nExcellent communication skills in English\nBonus - we'd love it if you also bring:Experience having applied AI in a customer or product context (built, deployed, or operationalised something)\nA PhD in a scientific domain - structural biology, materials science, crystallography, electron microscopy - or experience supporting scientific-software users\nExperience building or scaling a Customer Success function\nWe Offer\nA successful and growing high tech company in an international, scientific environment\nTo join the global leader in HPC X-ray detectors for science and industry. Our Developers design cutting-edge detectors to support the state of the art science and technology\nAn international work environment formed by more than 170 experienced engineers, scientists and other professionals. The company languages are German and English\nExcellent, flexible working arrangements to enable professional development and personal life balance\nAn attractive working environment: modern infrastructure with wheelchair-accessible rooms, small fitness room, underground car park, subsidised meals, free snacks and drinks, various company events, internal and external training, home office options, after-work beers and other joint leisure activities\nhttps://www.dectris.com/career\n Application Form\nback to jobmarket\nYour Future Team\nDECTRIS D.LAB Team\nThe DECTRIS D.LAB Team accelerate scientific discoveries by bringing science labs' data, tools, compute, and analyses into one place. We develop a platform to empower scientists around the world to efficiently get the most out of their data in a collaborative manner. DECTRIS D.LAB has entered the market and is scaling up.\n\nDECTRIS Ltd. · Taefernweg 1 · 5405 Baden-Daettwil\nwww.dectris.com · Phone: +41 56 500 21 00 · ","description_format":"text","description_chars":4358,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events","Flexible schedule","Home office","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Japan","iso":"JP","kind":"country"},{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory Equipment","Machine Vision & 3D Cameras"],"lifecycle":[{"event":"open","at":"2026-10-11T01:39:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":37,"reasons":["conf:3","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/dectris-senior-customer-success-manager","json_url":"https://alion.io/job/dectris-senior-customer-success-manager.json","meta":{"generated_at":"2026-10-17T21:09:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54326},"rest":"https://alion.io/mcp/rest/get_company?id=54326"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdectris-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdectris-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdectris-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dectris-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdectris-senior-customer-success-manager"}]}