{"id":2703559,"url":"https://alion.io/job/dedalus-customer-success-manager","title":"Customer Success Manager","company":{"id":54139,"name":"Dedalus","domain":"dedalus.com","url":"https://alion.io/company/dedalus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aarhus, Denmark","Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T04:38:37Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Do you want a job with a purpose?\nAnd do you want to make healthcare safer, better and more reliable?\nJoin our Team!\nJoin us as our Customer Success Manager atDedalus, one of the World’s leading healthcare technology companies, in Denmark to do the best work of your career and make a profound impact in providing better care for a healthier planet.\nWhat you’ll achieve\nWe are looking for a Customer Success Manager to shape our customer relationships, service delivery processes, and overall business performance within the region.\nThe successful candidate will combine strong leadership, customer management expertise, project management capabilities, and hands-on support experience to ensure the success, satisfaction, and retention of our customers.\nYou will play a central role in driving customer value realization, regional growth, and alignment between Delivery, Support, and Product teams.\nYou will be in charge of:\nDevelop and implement customer success, retention, and growth strategies aligned with business objectives\nOversee day-to-day customer operations, ensuring service excellence and satisfaction\nDrive adoption and value realization of the Dedalus portfolio within customer environments\nEnsure profitability and sustainable growth of the business unit through renewals, upsells, and customer advocacy\nIdentify and pursue new business opportunities within existing accounts and markets\nCollaborate closely with Product Management, Sales, Delivery, and Support teams in Denmark\nRepresent the voice of the Danish customer in strategic and operational discussions\nMaintain strong governance and communication with key customers and stakeholders\nOversee project management activities, ensuring proper planning, execution, and follow-up of ongoing initiatives\nDemonstrate flexibility and adaptability in a dynamic, cross-functional, and international environment\nTake the next step towards your dream career\nAt Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:\nEssential Requirements\nBachelor’s degree in business administration\nExperience in healthcare IT or SaaS industry or equivalent experience (preferred)\nProven experience as a Support Leader or Customer Success Manager in a technology or healthcare IT environment\nSolid background in Customer Support operations (incident management, escalation handling, SLA monitoring)\nStrong leadership, organizational, and communication skills\nDemonstrated project management experience\nAnalytical and problem-solving mindset with ability to make data-driven decisions\nStrong financial and performance management skills (budgeting, forecasting, KPI tracking)\nExperience in cross-functional collaboration and program management\nSelf-motivated, customer-centric, and open to adopting new technologies and tools\nFluency in Danish and english is mandatory\nDemonstrates flexibility, resilience, and a proactive mindset in a fast-evolving environment\nWe are Dedalus, come join us\nDedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.\nOur company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.\nOur company is enriched by a diverse population of 7,600 people, including around 1,000 people in France, in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.\nApplication closing date: 31st of October 2026\nOur Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious.\nOur diversity & inclusion commitment - Dedalus Global\nLife Flows Through Our Software","description_format":"text","description_chars":4594,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Danish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-16T11:55:56Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.823,"p_room":0.9,"age_days":11,"expected_fill_days":19,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/dedalus-customer-success-manager","json_url":"https://alion.io/job/dedalus-customer-success-manager.json","meta":{"generated_at":"2026-10-26T06:40:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9037,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54139},"rest":"https://alion.io/mcp/rest/get_company?id=54139"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdedalus-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdedalus-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdedalus-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dedalus-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdedalus-customer-success-manager"}]}