{"id":3762606,"url":"https://alion.io/job/dedalus-integration-support-analyst","title":"Integration Support Analyst","company":{"id":54139,"name":"Dedalus","domain":"dedalus.com","url":"https://alion.io/company/dedalus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"FHIR","optional":true},{"name":"HL7","optional":true}],"status":"live","first_seen_at":"2026-11-04T19:04:19Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T08:58:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Do you want a job with a purpose?\nAnd do you want to make healthcare safer, better and more reliable?\nJoin our Team!\nIntegration Support Analyst\nJoin us as Integration Support Analyst atDedalus, one of the World’s leading healthcare technology companies, as part of our Support Team in conjunction with Systems Integration deployment staff, Dedalus application support and clients.\nYou will support of the Dedalus integration engine platform and interoperability solutions, undertaking proactive management of interface support issuesincidents impacting solution service.\nYou will liaise customer and third-party to define and analyse problem requirements for issue resolution, providing clarification of issue requirements and assisting in technical solution specification and design where appropriate.\nWorking with an extended highly skilled team, you will be making a profound impact throughout the healthcare sector.\nYou will:\nProvide remote incident resolution and problem management via the Dedalus Service Management System, in line with data privacy policies in relation to for interface configurations and integration engine platforms contained within the Dedalus interoperability product portfolio.\nProactively manage and resolve assigned integration incidents to restore service efficiently while meeting or exceeding Service Level Agreements.\nPerform troubleshooting, problem-solving, and root cause analysis for logged incidents.\nMonitor and act upon integration support alert notifications applied across the production service.\nParticipate in out of hours support on a rotational basis, including high-severity issue response.\nMaintain accurate integration support documentation, status updates, and reporting within Service Management Systems, ensuring knowledge bases are kept up to date.\nContribute to continuous improvement by following ITIL processes, supporting release documentation and participating in Root Cause Analysis activities and Product User Groups.\nUndertake incident statistic reviews and issue prioritisation activities.\nTake the next step towards your dream career\nAt Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:\nEssential Requirements\nExperience in a Customer Support role, or a similar role in Healthcare IT\nExperience providing Application Support Services in a functional/technical capacity\nUnderstanding of application support processes\nExcellent troubleshooting skills\nAbility to build rapport with internal and external stakeholders\nExcellent attention to detail\nDesirable Requirements\nHealthcare experience or degree in Health Information Management and/or Information Technology\nHealth Information standard interfacing standards (HL7 and FHIR APIs) experience\nDemonstrates proven ability to help clients identify business challenges and lead them on a journey to solve these challenges and deliver the right outcomes\nWe are Dedalus, come join us\nDedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.\nOur company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.\nOur company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.\nApplication closing date: 4th December 2026\nOur Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious.\nOur diversity & inclusion commitment - Dedalus Global\nLife Flows Through Our Software\n#LI-FP1\n#LI-Remote","description_format":"text","description_chars":4529,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-11-04T19:04:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:6","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/dedalus-integration-support-analyst","json_url":"https://alion.io/job/dedalus-integration-support-analyst.json","meta":{"generated_at":"2026-11-06T18:48:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54139},"rest":"https://alion.io/mcp/rest/get_company?id=54139"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdedalus-integration-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdedalus-integration-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdedalus-integration-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dedalus-integration-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdedalus-integration-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3762606}},{"tool":"search_jobs","arguments":{"company":"dedalus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3762606},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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