{"id":3430840,"url":"https://alion.io/job/dedalus-senior-manager-professional-services","title":"Senior Manager Professional Services","company":{"id":54139,"name":"Dedalus","domain":"dedalus.com","url":"https://alion.io/company/dedalus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":141000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":true}],"status":"closed","first_seen_at":"2026-10-29T00:25:39Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T18:18:46Z","board_verified":false,"closed_at":"2026-10-30T18:18:46Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Do you want a job with a purpose?\nAnd do you want to make healthcare safer, better and more reliable?\nJoin our Team!\nJoin us as Head of Professional Services, Delivery & PMO at Dedalus, one of the world's leading healthcare technology companies, on our ANZ delivery team inAustralia to do the best work of your career and make a profound impact in providing better care for a healthier planet.\nWhat you’ll achieve\nAs the Head of Professional Services, Delivery & PMO, you will Lead Professional Services function and run customer delivery and PMO responsibilities ensuring successful customer implementations, delivery excellence, portfolio governance, and scalable operational growth.\nYou will drive customer outcomes, team performance, and business profitability through effective leadership and executionmaking a profound impact throughout the healthcare sector.\nYou Will:\nLead customer implementations and professional services delivery to ensure successful product adoption and customer outcomes.\nOwn end-to-end delivery of strategic programs, ensuring commitments are met for scope, quality, schedule, and budget.\nEstablish and mature PMO governance, delivery methodologies, reporting, and portfolio management practices.\nBuild trusted relationships with customers and act as the executive sponsor for key delivery engagements.\nDrive resource planning, financial performance, forecasting, utilization, and operational efficiency.\nPartner with Product, Engineering, Sales, Customer Success, and Support teams to deliver exceptional customer experiences.\nLead, develop, and grow high-performing delivery, consulting, and project management teams.\nTake the next step towards your dream career\nAt Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:\nEssential Requirements\nBachelor’s degree in computer science, Engineering, Business, Information Systems, or a related field.\n12+ years' experience leading Professional Services, Delivery, Program Management, or PMO functions within a software product, SaaS, or technology environment.\nProven success delivering complex enterprise software implementation and transformation programs.\nStrong knowledge of Agile delivery, SDLC, and customer implementation methodologies.\nExperience leading cross-functional and geographically distributed teams.\nStrong commercial acumen, including budget ownership, forecasting, resource management, and profitability oversight.\nExcellent stakeholder management, communication, and executive influencing skills.\nDesirable Requirements\nMBA or Master's degree.\nPMP, PgMP, PRINCE2, Agile, Scrum, SAFe, or equivalent certifications.\nExperience in SaaS, Healthcare Technology, ERP, Cloud, Enterprise Applications, FinTech, or Digital Platforms.\nExperience leading global customer deployment and transformation programs.\nWe are Dedalus, come join us\nDedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.\nOur company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.\nOur company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.\nApplication closing date:\nOur Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious.\nOur diversity & inclusion commitment - Dedalus Global\nLife Flows Through Our Software","description_format":"text","description_chars":4421,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-29T00:25:39Z"},{"event":"close","at":"2026-10-30T18:18:46Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/dedalus-senior-manager-professional-services","json_url":"https://alion.io/job/dedalus-senior-manager-professional-services.json","meta":{"generated_at":"2026-10-31T20:55:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32902,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54139},"rest":"https://alion.io/mcp/rest/get_company?id=54139"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdedalus-senior-manager-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdedalus-senior-manager-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdedalus-senior-manager-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dedalus-senior-manager-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdedalus-senior-manager-professional-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3430840}},{"tool":"search_jobs","arguments":{"company":"dedalus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3430840},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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