{"id":4223470,"url":"https://alion.io/job/dedalus-servicenow-developer","title":"ServiceNow Developer","company":{"id":54139,"name":"Dedalus","domain":"dedalus.com","url":"https://alion.io/company/dedalus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"AI Agents","optional":true},{"name":"Rest API","optional":true},{"name":"SOAP","optional":true}],"status":"live","first_seen_at":"2026-11-13T06:40:37Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T02:57:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Do you want a job with a purpose?\nAnd do you want to make healthcare safer, better and more reliable?\nJoin our Team!\nJoin us as our ServiceNow Administrator / Developer at Dedalus, one of the World’s leading healthcare technology companies, in Chennai to do the best work of your career and make a profound impact in providing better care for a healthier planet.\nWhat you will achieve\nAs the ServiceNow Administrator / Developer, you will play a key role in supporting change management projects and solve business problems using information technology related to the global Information Management System (IMS) of the Dedalus Group.\nYou will work collaboratively across all departments of the organization and serve as a Change Agent and Tool Administrator, who identifies organizational improvements needed, designs systems to implement those changes, maintains existing tools/interfaces and trains and motivates others to use the related information systems (including tools like Interfacing, Workday, MS SharePoint, O365, D365).\nYou will:\nMonitor health, usage and overall compliance of ServiceNow and its applications;\nAssist in building and maintaining internal technical documentation, manuals, policies, and processes;\nUnderstand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;\nCoordinate application and platform upgrades;\nDevelop systems integrations and process automation;\nConfigure and maintain SLA, Catalog items and their associated workflows;\nGeneral support, administration and maintenance of ServiceNow platform and associated applications;\nWorking closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.\nConfiguration of role based workspaces.\nConfiguration of AI Skills.\nSHIFT TIMING : 1:30PM- 9:30PM IST\nTake the next step towards your dream career\nAt Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:\nEssential Requirements\nAn experience of 2-5 years related work experience as ServiceNow Developer and Administrator.\n Must be comfortable working in India-based afternoon shifts aligned with CET business hours\nExperience using JavaScript, XML, and HTML;\nServiceNow System Admin certification (admin or higher);\nDemonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;\nWorking and configuration knowledge of Workspaces.\nExperience in IT service management, ITIL certification preferred (ITIL v3-v5 Certification);\nAbility to analyse, troubleshoot and resolve complex software application related problems;\nExceptional customer service skills;\nApplies standard methodology, techniques, procedures and criteria;\nAbility to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;\nDesirable Requirements\nUp-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;\nServiceNow Certified System Administrator or ServiceNow Certified Application Developer;\nExperience troubleshooting integration management, security, and application issues;\nExperience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc .\nWorking experience on AI Skill configuration. Agentic AI workflow will be an added advantage.\nConfiguration of multiple data sources and integrations with external tools for ServiceNow AI.\nWe are Dedalus, come join us\nDedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people, including around 1,000 people in France, in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.\nApplication closing date: 13th Dec 2026\nOur Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious.\nOur diversity & inclusion commitment - Dedalus Global\nLife Flows Through Our Software","description_format":"text","description_chars":5158,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-11-13T06:40:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-14T06:11:55Z"},"pay":null,"html_url":"https://alion.io/job/dedalus-servicenow-developer","json_url":"https://alion.io/job/dedalus-servicenow-developer.json","meta":{"generated_at":"2026-11-14T06:11:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10468,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54139},"rest":"https://alion.io/mcp/rest/get_company?id=54139"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdedalus-servicenow-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdedalus-servicenow-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdedalus-servicenow-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dedalus-servicenow-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdedalus-servicenow-developer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4223470}},{"tool":"search_jobs","arguments":{"company":"dedalus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4223470},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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