{"id":1944440,"url":"https://alion.io/job/dedham-savings-branch-supervisor","title":"Branch Supervisor","company":{"id":2372613,"name":"Dedham Savings","domain":"dedhamsavings.com","url":"https://alion.io/company/dedhamsavings","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-05T12:07:40Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-15T13:20:16Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Description\nSUMMARY\nUnder the general supervision of the Senior Branch Supervisor, Assistant Branch Manager, Senior Assistant Branch Manager, or Branch Manager of the assigned branch, the Branch Supervisor is responsible for performing supervisory and administrative functions, assisting the teller area, and providing quality customer service in conformance with all established Bank policies, strategies, and procedures.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nAs directed by the Assistant Branch Manager or Branch Manager, performs any function necessary, within the scope of authority and expertise, to provide the highest level of customer service and responsiveness to the financial needs of individuals, families, businesses, and organizations served by the Bank.\nProvide supervision and assistance to assigned staff by the organization's policies and procedures. Assist employees, as necessary. Responsibilities include training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.\nParticipate in writing and presenting performance evaluations.\nUnderstand, explain, and cross-sell products and services of benefit to the customer such as checking and savings accounts, certificates of deposit accounts, individual retirement accounts (IRA), loan products, credit cards, debit cards, and digital services.\nMaintain current knowledge of all Bank products and services.\nContinuously empower staff through mentoring, coaching, and training.\nProvide efficient, effective, and courteous customer service in person and via telephone. Perform a variety of customer service duties. Open and close accounts and process a wide variety of transactions. Respond to customer inquiries.\nAssume responsibility for various department functions in the absence of staff members or overload situations, including providing coverage for Assistant Branch Manager and Branch Manager in the event of their absence.\nAdmit customers to the safe deposit box vault area following Bank procedures. Open and surrender safe deposit boxes as requested.\nMaintain current knowledge of passbook loans for underwriting and approval.\nAccept line of credit (CheckProtec) applications and forward them to appropriate personnel for underwriting and approval.\nExecute wire transfers of funds. Verify wires entered by another employee (Branch CSRs and above) from start to finish.\nProcess credit card applications.\nAssist customers with Official check and Teller’s check inquiries. Search for the status of a check. Obtain copies of cleared checks. Place stop payments. Reissue checks.\nAssist customers with a wide range of IRA transactions. Trustee Transfers, Direct Rollovers, Rollovers. Process contributions and distributions.\nNotarize documents for customers.\nHave a general understanding of various legal documents.\nMaintain audit standards and prepare monthly and quarterly reports as needed.\nParticipate in maintaining branch inventory and placing supply orders as needed.\nEnsure proper upkeep of assigned equipment and ensure the branch facility is maintained in a neat, professional, and functionally efficient manner.\nParticipate in branch contests and assist with the creation and running of the Point of Sale (POS) tables promoting products and services.\nPerform related customer service, supervisory, and administrative duties as may be assigned or required to ensure the effectiveness of the assigned branch.\nAbility to use Microsoft Word and Excel proficiently.\nAbility to write professional, clear, concise correspondence to internal and external recipients.\nOversee the daily activities of the assigned branch. Open and close the branch.\nControl vault activity. Maintain adequate quantities of cash and coins. Order cash for the branch.\nMaintain inventory of Official and Teller’s checks.\nMaintain inventory of Card@Once cards.\nBalance ATM. Ability to troubleshoot any issues. Place service request if necessary.\nPerform daily branch consolidation/settlement duties upon completion of assigned shift.\nAcknowledge opportunities to generate referrals to other areas of the bank including but not limited to the Investment Center, Residential & Commercial Lending, and Business Banking Services.\nExhibit excellent customer service and actively participate in the Your Bank Rewards Referral Program. Maintain and encourage an ongoing sales culture within the branch.\nAttend sales, service, and product training sessions regularly and actively participate in branch meetings.\nAdhere to Bank’s dress code policy and monitor the dress code for all members of staff.\nParticipate in community activities representing Dedham Savings.\nPerform all duties by prescribed regulatory compliance guidelines. Ensure compliance with established security procedures as well as cash handling procedures.\nAdhere to audit and regulation policies and procedures and complete annual training on all required regulations, including Regulation CC, AML/BSA, and GLB/Privacy.\nAssist in enabling the branch to meet yearly goals.\nComplete all internal Bank training as assigned and required.\nAdhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.\nExhibit the ability and desire to embrace and enhance the Bank culture.\nConsider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.\nRequirements\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEDUCATION and/or EXPERIENCE\nHigh school diploma or general education degree (GED).\nPrevious experience with customers including at least two to three years in a teller position.\nStrong organizational and customer service skills.\nDemonstrated supervisory ability.\nMust have basic knowledge of bank products and services.\nSKILLS\nBasic knowledge of the banking and financial services industry including federal laws and regulations\nWillingness to gain new knowledge and technical skills.\nIntermediate typing skills to meet the production needs of the position.\nIntermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.\nExceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees.\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk; use sufficient hand, arm and finger dexterity or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.\nWORK ENVIRONMENT\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.\nKEY POINTS\nAt Dedham Savings, we believe that being here for the journey means supporting our clients in a friendly and professional manner every day. While our employees are committed to helping our clients, we are committed to our employees. After all, we wouldn’t have made it for nearly 200 years as a local neighborhood bank without them! To support our employees, we offer a competitive benefits package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy Reimbursement, Retirement, Life Insurance, and many other benefits.\nDedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.\nHere at Dedham Savings, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Dedham Savings and the communities we support.\nPAY RANGE DISCLOSURE\nThe pay range for this position is $24.35 to $29.22 per hour and is the lowest to highest hourly rate Dedham Savings in good faith believe we would pay for this role at the time of this posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the posted range will be based on several factors including, but not limited to, relevant education, qualifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.\nEOE/F/M/Vet/Disabled\nSalary Description\n$24.35 to $29.22 per hour","description_format":"text","description_chars":10481,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T05:34:25Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.759,"p_room":0.9,"age_days":9,"expected_fill_days":17,"reasons":["conf:37","win:mid","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":true},"html_url":"https://alion.io/job/dedham-savings-branch-supervisor","json_url":"https://alion.io/job/dedham-savings-branch-supervisor.json","meta":{"generated_at":"2026-10-15T20:24:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31018,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2372613},"rest":"https://alion.io/mcp/rest/get_company?id=2372613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdedham-savings-branch-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdedham-savings-branch-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdedham-savings-branch-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dedham-savings-branch-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdedham-savings-branch-supervisor"}]}