{"id":1944438,"url":"https://alion.io/job/dedham-savings-customer-service-representative","title":"Customer Service Representative","company":{"id":2372613,"name":"Dedham Savings","domain":"dedhamsavings.com","url":"https://alion.io/company/dedhamsavings","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-05T12:07:46Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T17:56:02Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Description\nSUMMARY\nUnder the general supervision Branch Manager, performs a variety of customer service and related duties to meet sales and service objectives and ensure the ongoing effectiveness of customer service in conformance with established Bank policies, strategies, and procedures.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nGreet customers of the Bank cordially and professionally and provide efficient, effective, and courteous customer service in person and via telephone. Perform a variety of customer service duties. Open and close accounts and process a wide variety of transactions. Process necessary paperwork. Respond to customer inquiries.\nUnderstand, explain, and cross-sell products and services of benefit to the customer such as checking and savings accounts, certificate of deposit accounts, individual retirement accounts (IRA), loan products, credit cards, debit cards, and digital services.\nMaintain current knowledge of all Bank products and services.\nMay perform teller duties as required.\nProcess all necessary transactions and issue receipts accordingly.\nAnswer customer inquiries; investigate and correct errors, using Bank and customer records.\nAdmit customers to the safe deposit box vault area following Bank procedures. Open and surrender safe deposit boxes as requested.\nMaintain current knowledge of passbook loans and forward them to appropriate personnel for underwriting and approval.\nAccept line of credit (CheckProtec) applications and forward them to appropriate personnel for underwriting and approval.\nExecute wire transfers of funds.\nProcess credit card applications.\nAssist customers with Official check and Teller’s check inquiries. Search for the status of a check. Obtain copies of cleared checks. Place stop payments. Reissue checks.\nAssist customers with a wide range of IRA transactions. Trustee Transfers, Direct Rollovers, Rollovers. Process contributions and distributions.\nMay occasionally serve as back-up to Front Desk Coordinator.\nMaintain and encourage an ongoing sales culture within the branch.\nPerform clerical duties including, but not limited to, pending work and daily mail.\nAbility to use Microsoft Word and Excel proficiently.\nAbility to write professional, clear, concise correspondence to internal and external recipients.\nParticipate in the consolidation of daily teller work and the balancing of the ATM.\nAcknowledge opportunities to generate referrals to other areas of the bank including but not limited to the Investment Center, Wealth & Asset Management (Plimoth Investment Advisers - PIA), Residential & Commercial Lending, and Business Banking Services.\nExhibit excellent customer service and actively participate in the Your Bank Rewards Referral Program.\nAttending sales, service, and product training sessions regularly and actively participating in branch meetings.\nAdhere to Bank’s dress code policy.\nParticipate in community activities representing Dedham Savings.\nPerform all duties by prescribed regulatory compliance guidelines. Ensure compliance with established security procedures as well as cash handling procedures.\nAdhere to audit and regulation policies and procedures and complete annual training on all required regulations including but not limited to Regulation CC, AML/BSA, and GLB/Privacy.\nAssist in ensuring the branch meets yearly goals.\nComplete all internal Bank training as assigned and required.\nAdhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.\nExhibit the ability and desire to embrace and enhance the Bank culture.\nConsider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.\nSUPERVISORY RESPONSIBILITIES\nNone\nRequirements\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.\nHigh school diploma or general education degree (GED).\nMinimum of one plus years of customer service or teller experience.\nDemonstrated communication, customer service, and organizational skills.\nMust have basic knowledge of bank products and services.\nAble to use various types of office equipment, including computer terminals.\nAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.\nAbility to draft routine reports and correspondence.\nAbility to speak effectively before groups of customers or employees of the organization.\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.\nAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.\nAbility to deal with problems involving several concrete variables in standardized situations.\nTo perform this job successfully, an individual should know Internet software, Spreadsheet and Word Processing software, and service bureau software applications.\nSKILLS\nBasic knowledge of the banking and financial services industry including federal laws and regulations\nWillingness to gain new knowledge and technical skills.\nIntermediate typing skills to meet the production needs of the position.\nIntermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.\nExceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees.\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk; use sufficient hand, arm and finger dexterity or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.\nWORK ENVIRONMENT\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.\nKEY POINTS\nAt Dedham Savings, we believe that being here for the journey means supporting our clients in a friendly and professional manner every day. While our employees are committed to helping our clients, we are committed to our employees. After all, we wouldn’t have made it for nearly 200 years as a local neighborhood bank without them! To support our employees, we offer a competitive benefits package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy Reimbursement, Retirement, Life Insurance, and many other benefits.\nDedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.\nHere at Dedham Savings, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Dedham Savings and the communities we support.\nPAY RANGE DISCLOSURE\nThe pay range for this position is $20.00 to $26.50 per hour and is the lowest to highest hourly rate Dedham Savings in good faith believe we would pay for this role at the time of this posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.\nEOE/F/M/Vet/Disabled\nSalary Description\n$20.00 to $26.50 per hour","description_format":"text","description_chars":9535,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T05:34:25Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.728,"p_room":0.75,"age_days":16,"expected_fill_days":20,"reasons":["conf:1","win:late","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/dedham-savings-customer-service-representative","json_url":"https://alion.io/job/dedham-savings-customer-service-representative.json","meta":{"generated_at":"2026-10-22T18:39:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2372613},"rest":"https://alion.io/mcp/rest/get_company?id=2372613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdedham-savings-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdedham-savings-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdedham-savings-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dedham-savings-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdedham-savings-customer-service-representative"}]}