{"id":499306,"url":"https://alion.io/job/deem-customer-support-analyst-englisharabic","title":"Customer Support Analyst (English/Arabic)","company":{"id":173503,"name":"Deem","domain":"deem.com","url":"https://alion.io/company/deem","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":13,"ghost_share":0.154,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1223},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-07-13T00:00:00Z","employer_posted_date":"2026-07-13","last_verified_at":"2026-10-27T01:53:31Z","board_verified":true,"closed_at":null,"days_open":106,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":105},"description":"CUSTOMER SUPPORT ANALYST | ARABIC & ENGLISH | EGYPT\nStart your international career with Travelport. Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that keeps the world moving, look no further.\nTravelport is the technology behind millions of travel bookings worldwide, from flights and hotels to car rentals and unforgettable journeys. Our solutions help travel agencies and businesses deliver seamless travel experiences every day. While we can't prevent flight delays or lost luggage, we can simplify the technology that powers travel, and we're looking for talented people to help us do just that.\nWhy this role is a great move for you\nAs a Customer Support Analyst (Arabic & English), you'll join a global team supporting travel professionals across the Travelport platform. This is an excellent opportunity to use your language skills, build expertise in travel technology, and develop a rewarding international career.\nAt Travelport, you'll:\n Use your Arabic and English skills every day in a professional, global environment\nGain valuable experience in travel technology and customer operations\nWork with industry-leading Global Distribution Systems (GDS)\nDevelop in-demand troubleshooting and problem-solving skills\nCollaborate with international customers and teams worldwide\nBenefit from comprehensive training and continuous learning opportunities\nWhat you'll be doing\nYou'll be the go-to expert supporting customers and frontline teams across the Travelport product portfolio.\nDay to day, you will:\nProvide Helpdesk support across the full Travelport product range, addressing both functional and technical issues.\nSupport customers through multiple channels, including phone, email, chat, and web-based requests.\nDiagnose and troubleshoot reported issues quickly and accurately to minimize customer impact.\nResolve customer issues directly or work with internal teams and escalation partners to ensure timely resolution.\nAdhere to resolution and escalation timelines while maintaining excellent customer service standards.\nContinuously expand your Travelport product knowledge to effectively identify and resolve customer issues.\nLog, monitor, and manage incidents through Travelport's Incident Management System.\nTrack incidents through to resolution and provide customers with timely updates.\nIdentify recurring trends and opportunities to improve processes and customer satisfaction.\nTake ownership of customer incidents from initial contact through successful resolution.\nEnsure all interactions are handled professionally, accurately, and in accordance with Travelport policies.\nPromote Travelport self-service tools and resources, including MyTravelport.\nThis role is ideal for someone who enjoys solving problems, helping customers, and working in a fast-paced international environment.\nWhat you'll gain\nThis role is more than a customer support position. It's an opportunity to build a career in travel technology.\nInternational exposure through collaboration with global customers and colleagues\nTransferable skills in technical support, communication, and problem solving\nCareer development opportunities across operations, training, support, and specialist functions\nThe chance to leverage and strengthen your Arabic and English language skills\nA supportive and collaborative team environment\nWhat we're looking for\nWe're open to candidates from a variety of travel industry backgrounds who bring strong customer focus and a passion for learning.\nYou'll stand out if you have:\nAt least 2 years of experience within a travel agency, tour operator, airline, or travel technology environment.\nExperience using Global Distribution Systems (GDS), with Galileo knowledge highly preferred. Experience with other GDS platforms will also be considered.\nStrong Arabic and English communication skills, both written and verbal.\nExperience with CETS or other leisure booking tools is advantageous but not required.\nA collaborative, consultative, and customer-focused approach.\nStrong relationship-building skills and the ability to work effectively with customers and colleagues.\nA proactive mindset with excellent troubleshooting and problem-solving abilities.\nThe ability to thrive in a fast-paced, team-oriented environment\nIf you don't meet every requirement but are eager to learn and grow, we'd still love to hear from you.\nHear from our team\nSearch #Travelport, #lifeattravelport, and #travelportGDL on LinkedIn to learn more about our people, culture, and career opportunities.\nReady to apply?\nIf you're looking for an opportunity to use your language skills, grow your travel technology expertise, and build an international career with a global organization, we'd love to hear from you.\nYour journey at Travelport starts here. Apply now!\nOur application process is quick, easy, and hassle-free and takes just a few minutes to complete.\nTravelport is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available throughout the recruitment process for candidates with disabilities.\nIf you experience technical difficulties during the application process, please send your CV and the job title you are applying for to .","description_format":"text","description_chars":5331,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Business Travel","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-09-07T09:04:10Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.54,"p_room":0.36,"age_days":105,"expected_fill_days":57,"reasons":["conf:6","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/deem-customer-support-analyst-englisharabic","json_url":"https://alion.io/job/deem-customer-support-analyst-englisharabic.json","meta":{"generated_at":"2026-10-27T02:58:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2353,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173503},"rest":"https://alion.io/mcp/rest/get_company?id=173503"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeem-customer-support-analyst-englisharabic"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeem-customer-support-analyst-englisharabic"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeem-customer-support-analyst-englisharabic"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deem-customer-support-analyst-englisharabic\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeem-customer-support-analyst-englisharabic"}]}