{"id":499290,"url":"https://alion.io/job/deem-customer-support-analyst-german","title":"Customer Support Analyst (German)","company":{"id":173503,"name":"Deem","domain":"deem.com","url":"https://alion.io/company/deem","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":13,"ghost_share":0.154,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-18T00:00:00Z","employer_posted_date":"2026-03-18","last_verified_at":"2026-10-27T01:53:31Z","board_verified":true,"closed_at":null,"days_open":223,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":222},"description":"GERMAN SPEAKING HELPDESK ANALYST (TRAVEL TECH) | ROMANIA/ POLAND\nTravel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.\nTravelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, long-awaited bucket list trip or that overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.\nWe’re hiring right now for a German Speaking Helpdesk Analyst (Travel Tech)! Search for #Travelport on LinkedIn and hear from our amazing team.\nWhy this role is a great move for you\nIf you speak German and want to build an international career, this is your opportunity.\nAt Travelport, you’ll:\nUse your German every day in a professional, global environment\nGain in-demand skills in travel technology and customer operations\nJoin a multilingual, international team supporting customers worldwide\nBuild a strong foundation for future careers in tech, travel, or operations\nLearn systems used across the global travel industry (GDS platforms)\nBenefit from structured onboarding and continuous learning\nWhether you already have experience or are looking to step into a global company, this role gives you a clear pathway to grow.\nWhat you’ll be doing\nYou’ll be the go-to expert supporting travel customers and frontline teams across Travelport systems.\nDay to day, you will:\nSupport customers across multiple channels (phone, chat, email, web)\nTroubleshoot issues and provide clear, practical solutions\nWork with industry-leading travel systems (including GDS platforms)\nTake ownership of customer issues and drive them to resolution\nPartner with internal teams to escalate and solve complex challenges\nSpot trends and help improve the overall customer experience\nThis role is perfect if you enjoy problem solving, helping people, and working in a fast-paced, international environment.\nWhat you’ll gain\nThis role is more than just support - it’s a career entry point:\nInternational exposure - work with customers and colleagues globally\nTransferable skills - problem solving, communication, technical troubleshooting\nCareer growth - opportunities to move into operations, training, or specialist roles\nLanguage advantage - strengthen your German in a professional setting\nSupportive team - collaborative, multilingual environment\nWhat we’re looking for\nWe’re open to different backgrounds - as long as you bring the right attitude and language skills.\nYou’ll stand out if you have:\nGerman (strong B2+/C1) and good English\nExperience in travel, airlines, tourism, OR customer support\nKnowledge of GDS systems (Galileo is a plus-but not essential)\nA proactive, problem-solving mindset\nA collaborative and customer-focused approach\nIf you don’t tick every box but are eager to learn - we still want to hear from you.\nHear from our team\nSearch #Travelport on LinkedIn to see what it’s like to work here and meet the people you could be joining.\nReady to apply?\nIf you’re looking for a role where you can use your German, learn fast, and build an international career, this is your next step.\nYour journey at Travelport starts here.\nOur application process is quick, easy, and hassle-free - apply in just a few minutes!\nWe are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.\nExperiencing issues applying? We’re aware of a temporary technical problem. Please email your CV to  if you’re unable to apply online. 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