{"id":356278,"url":"https://alion.io/job/deepgram-senior-pre-sales-solutions-engineer-australia","title":"Senior Pre-Sales Solutions Engineer (Australia)","company":{"id":2629,"name":"Deepgram","domain":"deepgram.com","url":"https://alion.io/company/deepgram","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":13,"ghost_share":0,"stale_share":0.231,"repost_share":0,"time_to_fill_p50_days":84,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":113000,"max_usd":260000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1760},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cloudflare","optional":false},{"name":"Deepgram","optional":false},{"name":"Docker","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"Python","optional":false},{"name":"Rust","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Twilio","optional":false},{"name":"TypeScript","optional":false},{"name":"Vapi","optional":false},{"name":"Voice Agents","optional":false},{"name":"AI Agents","optional":true},{"name":"Helm","optional":true},{"name":"Speech Recognition","optional":true},{"name":"WebRTC","optional":true},{"name":"WebSockets","optional":true}],"status":"live","first_seen_at":"2026-08-05T17:17:10Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-25T22:08:52Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"Company Overview\nDeepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.\nCompany Operating Rhythm\nAt Deepgram, we expect an AI-first mindset-AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.\nEvery team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.\nAdditionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.\nNote: this role is based out of Australia and will service the APAC region.\nOpportunity\nDeepgram is expanding across APAC and operating a follow-the-sun model. We are hiring a Pre-Sales Solutions Engineer in Australia to win complex technical evaluations, design clear solution paths, and drive repeatable adoption for strategic accounts. Our strategic Account Executives do not hand off their customers after the first sale, so you will partner long term across discovery, POC, production launch, and expansion. You will focus on pre-sales, and you will often step into post-sales style work when the stakes are high and continuity matters.\nAbout Applied Engineering at Deepgram\nApplied Engineering blends what many companies split into Solutions Engineering, Architecture, Consulting, and Senior Technical Support. We are builders and communicators who bridge sales and engineering. We help customers move from problem to production with speed, clarity, and measurable outcomes.\nWhat You Will Do\nLead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan.\n\nDesign, scope, and execute POCs that prove value. Define datasets, metrics, and timelines that land a clear technical win.\n\nBuild lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs.\n\nAdvise on architecture for accuracy, latency, scalability, and cost. Cover cloud, self-hosted, hybrid, and data residency needs.\n\nRun security and compliance threads common in APAC. Prepare crisp responses for Singapore PDPA, Japan APPI, Korea PIPA, Australia’s Privacy Act, and India’s DPDP Act.\n\nTriage and debug issues during evaluations. Collaborate with Product, Engineering, and Support to unblock customers quickly.\n\nCreate reusable assets that scale. Turn repeated requests into working samples, reference architectures, runbooks, and field guides.\n\nPartner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed.\n\nEnable the field. Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases.\n\nRegional Expectations\nBased in Australia with strong overlap to customer business hours across East Asia, Southeast Asia, and ANZ.\n\nExcellent written and spoken English. Additional Asian languages are a strong plus.\n\nFamiliarity with procurement, InfoSec, and data privacy expectations across APAC.\n\nAbility to travel within the region for key customer milestones. Estimated travel 10 to 20 percent.\n\nYour First 90 Days\nRamp approach for this role Ramping mirrors the Solutions Architect plan, with explicit ticket work and earlier support for strategic Account Executives. In the first weeks you will pick up low-risk customer tickets to learn our systems and support flow, then progress to pre-sales escalations tied to active evaluations.\nFirst 30 days\nRamp on Deepgram’s product surface area, platform APIs, SDKs, evaluation methodology, and security review materials.\n\nShadow strategic discovery and POC calls across APAC time zones.\n\nTriage and resolve low-risk tickets with a Solutions Architect or Support partner. Focus on reproductions, log and trace collection, SDK setup issues, and clear notes and handoffs.\n\nPublish one internal field guide that clarifies a common APAC pre-sales topic (for example data residency, telephony capture, or evaluation metrics).\n\nBy day 60\nOwn two evaluations end to end with defined success criteria and timelines.\n\nServe as the named technical partner for one or two strategic AEs. Run weekly technical deal reviews and prepare objection-handling packs.\n\nTake point on higher-signal tickets related to your evaluations, coordinating fast fixes with Product, Engineering, and Support.\n\nDeliver one live demo that becomes a reusable asset for the region. Pair with a Solutions Architect on a production launch to learn handoffs and escalation paths.\n\nBy day 90\nAct as the primary pre-sales technical owner for several opportunities and expansions within strategic accounts.\n\nClose at least one complex technical win with a measurable impact on revenue.\n\nLead one customer architecture workshop that documents a reference plan for production rollout or expansion.\n\nConvert repeated ticket patterns into a runbook, sample, or accelerator and present a short readout on the impact.\n\nYou Will Thrive Here If You\nEnjoy the mix of customer conversations and hands-on building.\n\nCan move from whiteboard to working code and back without losing the thread.\n\nCommunicate clearly with executives and deeply with engineers.\n\nValue speed with rigor and crisp documentation.\n\nLike winning together across regions and functions.\n\nMinimum Qualifications\n5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales.\n\nProfessional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust. You can build POCs and tools that real users run.\n\nHands-on experience with modern cloud platforms. Comfortable with Docker, Kubernetes, networking fundamentals, and secure API design.\n\nProven track record leading POCs for enterprise customers and earning the technical win.\n\nClear written and verbal communication across both technical and executive audiences.\n\nPreferred Qualifications\nExperience with speech recognition, TTS, voice quality analysis, or AI agents that orchestrate LLMs.\n\nFamiliarity with telephony and real-time media concepts such as SIP, WebRTC, streaming, and WebSocket integrations.\n\nExperience with self-hosted and hybrid deployments, including Helm-based installs and production observability.\n\nStrong understanding of authentication, authorization, and data residency topics that appear in APAC enterprise reviews.\n\nFluency in an additional Asian language such as Japanese, Korean, Mandarin, or Hindi.\n\nHow We Work\nRemote across APAC with periodic regional meetups.\n\nClose partnership with AEs, SAs, Product, and Engineering to support continuous coverage across APAC, EMEA, and the Americas.\n\nShared playbooks, defined escalation paths, and measurable SLAs.\n\nInterview Process\nRecruiter screen focused on experience, motivations, and logistics.\n\nHiring manager conversation focused on technical depth and customer impact.\n\nPractical assessment that mirrors real work. Expect discovery, solution design, and a short hands-on exercise.\n\nPanel interviews with cross-functional partners.\n\nLive demo and architecture walkthrough of a past technical win. Show your approach to success criteria, trade offs, and outcomes.\n\nIf this sounds like you, we would love to meet you!\nNotice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @ deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to .","description_format":"text","description_chars":8803,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Natural Language Processing","Speech & Audio AI"],"lifecycle":[{"event":"open","at":"2026-09-05T19:18:51Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.834,"p_room":0.6,"age_days":80,"expected_fill_days":84,"reasons":["conf:2","velocity","win:late","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/deepgram-senior-pre-sales-solutions-engineer-australia","json_url":"https://alion.io/job/deepgram-senior-pre-sales-solutions-engineer-australia.json","meta":{"generated_at":"2026-10-26T01:30:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1946,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2629},"rest":"https://alion.io/mcp/rest/get_company?id=2629"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeepgram-senior-pre-sales-solutions-engineer-australia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeepgram-senior-pre-sales-solutions-engineer-australia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeepgram-senior-pre-sales-solutions-engineer-australia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deepgram-senior-pre-sales-solutions-engineer-australia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeepgram-senior-pre-sales-solutions-engineer-australia"}]}