{"id":15295,"url":"https://alion.io/job/deepgram-senior-solutions-architect-europe","title":"Senior Solutions Architect - Europe","company":{"id":2629,"name":"Deepgram","domain":"deepgram.com","url":"https://alion.io/company/deepgram","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.308,"repost_share":0,"time_to_fill_p50_days":82,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EMEA time zones","utc_offset_min":0,"utc_offset_max":3},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","AT","BE","BG","HR","CY","CZ","DK","FI","HU","IE","IT","NL","PL","RO","ES","SE","EE","GR","LV","LT","LU","MT","PT","SK","SI","GB","NO","CH","IS","LI"],"hiring_countries_total":32,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Cloudflare","optional":false},{"name":"Deepgram","optional":false},{"name":"Docker","optional":false},{"name":"GDPR","optional":false},{"name":"Helm","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"Python","optional":false},{"name":"Rust","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Twilio","optional":false},{"name":"Vapi","optional":false},{"name":"Voice Agents","optional":false},{"name":"Speech Recognition","optional":true}],"status":"live","first_seen_at":"2026-03-17T19:36:40Z","employer_posted_date":"2026-03-17","last_verified_at":"2026-11-03T03:30:50Z","board_verified":true,"closed_at":null,"days_open":230,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":230},"description":"Company Overview\nDeepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.\nCompany Operating Rhythm\nAt Deepgram, we expect an AI-first mindset-AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.\nEvery team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.\nAdditionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.\nNote: this is a remote role that is to be based out of one of the following countries:\nUnited Kingdom\n\nIreland\n\nScotland\n\nSwitzerland\n\nGermany\n\nAustria\n\nNetherlands\n\nSpain\n\nThe Opportunity\nDeepgram is expanding globally and building a true follow-the-sun model. We are hiring a Solutions Architect in EMEA to own complex post-sales engagements, guide customers to production, and strengthen our technical support coverage for the region. You will work across the full customer lifecycle, with a primary focus on architecture, implementation, and Tier-3 technical problem solving. You will also contribute to pre-sales validation when deep technical credibility is needed, partner with Product and Engineering on feedback and roadmap, and help mature our global operations.\nAbout Applied Engineering at Deepgram\nApplied Engineering combines functions that other companies split across Solutions Engineering, Solutions Architecture, Consulting, and Senior Technical Support. We are the technical interface from first discovery through successful production and beyond. The team partners closely with Sales, Customer Success, Product, and DevRel to deliver an enterprise-grade experience that is fast, clear, and outcome-oriented.\nWhat You’ll Do\nLead architecture and implementation for enterprise deployments that use Deepgram’s speech-to-text, text-to-speech, and voice-agent capabilities.\n\nOwn post-sales technical success for assigned accounts. Unblock integrations, optimize accuracy and latency, and guide customers to stable production.\n\nServe as the Tier-3 escalation point for complex issues. Drive root cause analysis, propose mitigations, and write durable fixes or automation when possible.\n\nDesign reference architectures and implementation patterns for common EMEA customer use cases including contact centers, voice analytics, QA, and AI agents.\n\nBuild high-quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team.\n\nContribute to pre-sales discovery and POCs when deep technical direction is needed. Translate business goals to a concrete plan with clear success criteria.\n\nPartner with Product and Engineering to prioritize fixes and features. Bring crisp customer signals that improve our roadmap.\n\nContribute to knowledge systems. Capture runbooks, playbooks, and docs that scale your expertise across regions.\n\nParticipate in an on-call or incident rotation appropriate for the region and customer support tier. Help us meet or outperform regional SLAs.\n\nRegional Expectations\nBased in an EMEA time zone with reliable overlap to customer business hours.\n\nExcellent written and spoken English. Additional European languages are a strong plus.\n\nFamiliarity with GDPR, data privacy expectations, and enterprise security reviews common across EMEA.\n\nAbility to travel within the region for critical customer milestones, estimated 10-20 percent.\n\nYour First 90 Days\nFirst 30 days\nRamp on Deepgram’s platform, APIs, SDKs, self-hosted deployments, and support practices. Shadow calls across pre-sales, post-sales, and support. Begin owning low-risk technical tasks for an active account and contribute improvements to runbooks or sample code.\nBy day 60\nOwn two to three customer workstreams end-to-end. Lead discovery for one new implementation or migration. Publish one reusable asset such as a deployment guide, Helm example, or troubleshooting playbook.\nBy day 90\nAct as primary technical owner for several EMEA accounts in production. Close at least one complex investigation with measurable customer impact. Present a short readout on a repeated regional pattern and the automation or content you created to solve it.\nYou’ll Thrive Here If You\nEnjoy solving hard customer problems at the code, container, and cloud layers.\n\nLike translating messy real-world constraints into clear architectures and plans.\n\nAre comfortable writing and reading production-grade code, not just sample snippets.\n\nValue crisp documentation, reproducible runbooks, and operational excellence.\n\nCare about delivering outcomes, not just closing tickets.\n\nMinimum Qualifications\n5 or more years in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles.\n\nProfessional software engineering experience in at least one language such as Python, Rust, or JavaScript. You can build POCs and tools that real users run.\n\nHands-on experience with modern cloud platforms. Comfortable with containerization and orchestration, for example Docker and Kubernetes, and with secure network design for API-driven systems.\n\nProven ownership of complex post-sales work such as production deployments, migrations, performance tuning, and incident response.\n\nClear written and verbal communication across both technical and executive audiences.\n\nPreferred Qualifications\nExperience with speech recognition, TTS, or building voice agents that orchestrate LLMs.\n\nFamiliarity with WER analysis, model selection and tuning, and accuracy-versus-latency tradeoffs.\n\nExperience operating self-hosted systems, including Helm-based deployments and observability for production services.\n\nStrong understanding of authentication, authorization, data residency, and compliance topics that appear in EMEA enterprise reviews.\n\nFluency in an additional European language such as German, French, Dutch, Italian, or Spanish.\n\nHow We Work\nRemote across EMEA with periodic regional meetups.\n\nCollaboration with colleagues in the Americas and APAC to support continuous coverage.\n\nShared playbooks, defined escalation paths, and measurable SLAs.\n\nInterview Process\nRecruiter screen focused on experience, motivations, and logistics.\n\nHiring manager conversation focused on technical depth and customer impact.\n\nTechnical assessment that mirrors real work. Expect practical coding, architecture discussion, and debugging.\n\nPanel interviews with cross-functional partners.\n\nA presentation simulating a post-sales customer engagement, based on a provided case study. Additionally, you’ll be asked to present a past customer-facing technical engagement that you led, including the problem, your approach, and measurable outcomes.\n\nIf this sounds like you, we would love to meet you!\nNotice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @ deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to .","description_format":"text","description_chars":8329,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Cyprus","iso":"CY","kind":"region"},{"name":"Czech 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