{"id":1055360,"url":"https://alion.io/job/deepgram-staff-conversational-designer-pst","title":"Staff Conversational Designer","company":{"id":2629,"name":"Deepgram","domain":"deepgram.com","url":"https://alion.io/company/deepgram","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Design","role_family":"Design","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":180000,"max":240000,"currency":"USD","period":"year","gross":null,"usd_annual":240000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cloudflare","optional":false},{"name":"Deepgram","optional":false},{"name":"LLM","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Twilio","optional":false},{"name":"Vapi","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-09-19T00:20:13Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-11-11T07:11:49Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Company Overview\nDeepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.\nCompany Operating Rhythm\nAt Deepgram, we expect an AI-first mindset-AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.\nEvery team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.\nAdditionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.\nNote: This is a remote role based in Pacific Time, with a preference for candidates located in San Francisco.\nAbout The Role\nDeepgram builds the models and APIs that put voice agents into production at scale. What decides whether those agents feel human is not a screen. It is whether the agent knows when you have finished speaking, what it does when you cut it off, how it recovers from a misheard word, how it confirms something consequential before acting, and how it covers the milliseconds it cannot remove.\nToday those decisions live inside prompts and pipeline config, made ad hoc by whoever is closest to the problem. No one owns them end to end. We are hiring a Staff Conversational Designer to own them.\nYou will define how Deepgram's voice agents converse: persona, turn-taking, repair, confirmation, and pacing. You will work directly with ML and Engineering on the tradeoffs that make those behaviors real, including endpointing, barge-in, and latency budgets. You will build the evals that tell us whether a conversation is actually good, and publish the guidance and reference experiences that show developers how to build natural conversations on the Voice Agent API.\nThis is a leading edge role. Very few companies have a titled equivalent. You will be defining this discipline at Deepgram, not inheriting it.\nYou'll report directly to the Director of Product Design. This is a Staff IC role, and your impact shows up mostly in the leverage you create for others: the patterns our own experiences run on, and the guidance our customers build against.\nYour first chapter: a documented persona and voice system, and turn-taking and repair behavior designed and shipped with Engineering. From there, scope expands into conversational-quality evals and developer-facing guidance.\nWhat You’ll Do\nDefine the persona and voice system for Deepgram voice agents, and keep it coherent across experiences and use cases\n\nDesign turn-taking, barge-in, and end-of-turn behavior with ML and Engineering, tuning responsiveness against the risk of interrupting the user, per use case\n\nDesign conversational repair, no-match and no-input handling, and confirmation strategy, including guardrails that require confirmation before high-stakes actions\n\nOwn latency-aware pacing and perceived responsiveness: brevity, backchanneling, hold and filler speech, all against real-time budgets\n\nEstablish conversational-quality evals and a transcript review practice that turns production failures into a repeatable design loop\n\nBuild the reference agent experiences and developer-facing design guidance that demonstrate best-practice conversation on the Voice Agent API\n\nPartner with ML and Research on ASR and TTS behavior, and on the quality criteria that define a good conversation\n\nSet the conversation-design principles, review standards, and shared vocabulary the broader team adopts\n\nYou’ll Love This Role If You\nBelieve conversation is an interface with real craft behind it, not a prompt someone tunes on the side\n\nWant the hard real-time problems: endpointing, barge-in, and the half-second you cannot design away\n\nGet energized by being foundational, defining what good means for a discipline that does not exist here yet\n\nThink the fastest way to raise quality is to make it measurable, then make it repeatable\n\nAre excited by a category still inventing its interaction patterns, where the work is invention rather than iteration\n\nIt’s Important To Us That You Have\nWe care more about expertise and leadership than years of experience.\nDeep experience designing conversational behavior for LLM-based voice agents or assistants, not only scripted IVR flows\n\nReal fluency with the speech pipeline, from ASR through LLM to TTS, and a working understanding of where design decisions actually live inside it\n\nA track record designing turn-taking, interruption, repair, and confirmation patterns that shipped and held up in production\n\nEvidence of building quality measurement into the practice: evals, transcript review, benchmarks, or a structured failure-analysis loop\n\nExceptional writing craft, including sample dialogs, design guidance, and documentation that others can build against\n\nExperience influencing engineering and ML partners on behavior they own, without authority over them\n\nExperience designing for developers or technical users, including APIs, SDKs, and documentation surfaces\n\nA working AI practice, with a point of view on where these tools help and where they mislead\n\nIt Would Be Great If You Had\nTime on a named assistant or a production voice agent platform\n\nPractice with Wizard of Oz testing and sample dialog methods\n\nHands-on work with eval tooling for LLM or voice quality\n\nExperience in high-stakes or regulated conversation domains where confirmation and recovery carry real cost\n\nMultilingual or cross-locale conversation design experience\n\nBackground in high-growth B2B companies with both self-serve and enterprise motions\n\nNotice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @ deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to .","description_format":"text","description_chars":7073,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"San Francisco","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Natural Language Processing","Speech & Audio AI"],"lifecycle":[{"event":"open","at":"2026-09-19T02:36:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":0.9,"age_days":53,"expected_fill_days":78,"reasons":["conf:3","stale_co","velocity","win:mid"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":240000,"is_top_pay":false},"html_url":"https://alion.io/job/deepgram-staff-conversational-designer-pst","json_url":"https://alion.io/job/deepgram-staff-conversational-designer-pst.json","meta":{"generated_at":"2026-11-11T11:05:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19174,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2629},"rest":"https://alion.io/mcp/rest/get_company?id=2629"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeepgram-staff-conversational-designer-pst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeepgram-staff-conversational-designer-pst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeepgram-staff-conversational-designer-pst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deepgram-staff-conversational-designer-pst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeepgram-staff-conversational-designer-pst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1055360}},{"tool":"search_jobs","arguments":{"company":"deepgram.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1055360},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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