{"id":2365030,"url":"https://alion.io/job/deephealth-forward-deployment-engineer-reporting-pro","title":"Forward Deployment Engineer, Reporting Pro","company":{"id":692266,"name":"DeepHealth","domain":"deephealth.com","url":"https://alion.io/company/deephealth","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":76,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Somerville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":115000,"max_usd":218000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":407},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"LLM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Speech Recognition","optional":false}],"status":"live","first_seen_at":"2026-10-07T16:10:30Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T06:43:03Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Forward Deployment Engineer, Reporting Pro helps customers adopt DeepHealth’s Reporting Pro correctly. The role combines radiology reporting depth, clinical workflow knowledge and customer communication to design how Reporting Pro is configured for each customer, build report templates and structured reporting content with radiologists, coach implementation teams, resolve complex technical issues, and turn recurring field needs into standard product workflows, including AI-assisted report drafting as it is released.\nThis is an individual contributor role with no direct reports, reporting to the Service Engineering Lead, Enterprise Intelligence, and working closely with the DxS lead Forward Deployment Engineer. It operates within DeepHealth’s Forward Deployment Engineering (FDE) function, whose purpose is to help customers adopt DeepHealth products correctly. The role sits at the intersection of the Technical Delivery Manager (TDM), Product, Service and Solution Delivery teams to ensure smooth customer adoption. It transitions best practices to the Service and Solution Delivery teams and plans upcoming product changes with them to ensure commercial readiness.\nEssential Duties and Responsibilities\nOwn technical solution design and configuration of Reporting Pro for assigned customers, mapping reporting workflow to configuration (report templates, macros, structured reporting, speech recognition, sign-off and addendum rules, critical results, user roles).\n\nLead technical discovery with customers and implementation teams, covering reporting workflow, legacy reporting systems, HL7 order and result flows, report distribution to RIS and EHR, network and security requirements.\n\nBuild and validate report templates and structured reporting content with radiologists, and plan migration of templates and macros from legacy reporting systems through cutover.\n\nPartner with the assigned implementation counterpart for this workstream to adopt learnings and best practices into customer configuration and implementations; train and coach implementation teams and customer reporting administrators on correct configuration; publish configuration standards, template libraries and deployment playbooks.\n\nServe as customer-facing technical lead during go-lives, hypercare and escalations, communicating status, options and expectations to clinical and IT stakeholders.\n\nProvide implementation support as the L3 escalation point for Reporting Pro issues in assigned accounts, including report delivery failures, root cause analysis and resolution with engineering (approximately 20-30% of time).\n\nConvert recurring customer needs into standardized workflows and product requirements, distinguishing product gaps from configuration or training issues.\n\nOwn escalation of engineering issues for assigned accounts: triage, document reproducible defects, track status with engineering and close the loop with customers.\n\nSupport site reliability (SRE) for assigned accounts: monitor service health with observability tools, participate in incident response and drivereliability improvements with engineering.\n\nOwn the AI adoption strategy for Reporting Pro: define requirements, expected customer impact and success criteria, and feed them back to Product and Engineering.\n\nConfigure, deploy and support customer adoption of AI-enabled reporting workflows (e.g., AI report drafting using priors and clinical data) as they are released, coordinating rollout, site readiness and customer adoption with the Technical Delivery Manager and Product Manager.\n\nValidate releases and hotfixes against representative customer configurations before and after deployment.\n\nPLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.\nRequirements\nMinimum Qualifications, Education and Experience\nBachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems or a related field, or an equivalent combination of education and experience (required).\n\n8+ years of overall experience in healthcare IT, medical imaging or clinical systems (required).\n\n5+ years in a customer-facing technical role for radiology reporting systems (e.g., PowerScribe, Fluency or similar), such as reporting system administrator, applications/technical consultant, implementation engineer or L3 engineer (required).\n\nWorking knowledge of HL7 v2 (ADT, ORM, ORU), including how orders link to reports and how signed reports, addenda and corrections are distributed to RIS and EHR (required).\n\nHands-on configuration of report templates, macros, structured reporting and speech recognition, including at least one reporting system go-live or migration (required).\n\nStrong understanding of radiology clinical workflow, including RIS, worklists, reading, dictation, sign-off and critical results communication (required).\n\nWorking knowledge of cloud-hosted applications (GCP, AWS or Azure), storage, networking and SSO/authentication (required).\n\nDemonstrated ability to communicate technical decisions to radiologists, IT leaders and executives, including in escalated situations (required).\n\nImaging informatics or clinical credential such as CIIP, PARCA or ARRT(R) (preferred).\n\nExperience with AI-assisted or LLM-based report generation in radiology, and working knowledge of DICOM and PACS integration (preferred).\n\nExperience in a regulated medical device environment (FDA 21 CFR 820, ISO 13485, IEC 62304).\n\nMicrosoft Office experience required.\n\nQuality Standards\nCommunicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.\n\nDemonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.\n\nFollows all local, regional and country laws concerning employment.\n\nFollows all DeepHealth policies and procedures.\n\nFollows data privacy, compliance, safety and confidentiality standards at all times.\n\nPractices universal safety precautions.\n\nPromotes good public relations on the phone and in person.\n\nAdapts and is willing to learn new tasks, methods, and systems.\n\nReports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.\n\nCompletes job responsibilities in a quality and timely manner.\n\nTravel\nThis position requires domestic / international travel up to 25%, primarily for customer discovery, go-lives and escalations.\nWorking Environment\nRemote (United States)\nSalary Range:\n$125,000.00-$135,000.00","description_format":"text","description_chars":6790,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Imaging Systems","Medical AI"],"lifecycle":[{"event":"open","at":"2026-10-12T16:32:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":125833,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":79,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/deephealth-forward-deployment-engineer-reporting-pro","json_url":"https://alion.io/job/deephealth-forward-deployment-engineer-reporting-pro.json","meta":{"generated_at":"2026-10-13T08:39:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12902,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692266},"rest":"https://alion.io/mcp/rest/get_company?id=692266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeephealth-forward-deployment-engineer-reporting-pro"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeephealth-forward-deployment-engineer-reporting-pro"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeephealth-forward-deployment-engineer-reporting-pro"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deephealth-forward-deployment-engineer-reporting-pro\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeephealth-forward-deployment-engineer-reporting-pro"}]}