{"id":2365028,"url":"https://alion.io/job/deephealth-senior-forward-engineer-diagnostic-suite","title":"Senior Forward Engineer-Diagnostic Suite","company":{"id":692266,"name":"DeepHealth","domain":"deephealth.com","url":"https://alion.io/company/deephealth","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Somerville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":171000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":713},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"21 CFR Part 820","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DICOM","optional":false},{"name":"GCP","optional":false},{"name":"HL7","optional":false},{"name":"IEC 62304","optional":false},{"name":"ISO 13485","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T19:03:51Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-28T05:44:04Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"The Senior Forward Deployment Engineer, DxS helps customers adopt DeepHealth’s Diagnostic Suite (DxS) correctly as one integrated solution. The role owns the end-to-end technical design across core PACS, Viewer, Reporting, integrations and AI for assigned customers, leads the product-area FDEs, coaches implementation teams, resolves complex cross-component issues, and turns recurring field needs into standard product workflows.\nThis is an individual contributor role with no direct reports, reporting to the Service Engineering Lead, Enterprise Intelligence. It operates within DeepHealth’s Forward Deployment Engineering (FDE) function, whose purpose is to help customers adopt DeepHealth products correctly. The role sits at the intersection of the Technical Delivery Manager (TDM), Product, Service and Solution Delivery teams to ensure smooth customer adoption. It transitions best practices to the Service and Solution Delivery teams and plans upcoming product changes with them to ensure commercial readiness.\nEssential Duties and Responsibilities\nOwn end-to-end technical solution design of the Diagnostic Suite for assigned customers, combining core PACS, Viewer, Reporting, integrations and AI into one clinical workflow.\n\nLead suite-level technical discovery with customers and implementation teams, and produce the solution design and configuration plan used for implementation.\n\nLead the product-area FDEs (Reporting Pro, Viewer, HL7 Integration) and own OS/Core PACS configuration directly, to deliver a consistent customer solution.\n\nPartner with the assigned implementation counterpart for this workstream to adopt learnings and best practices into customer configuration and implementations; train and coach implementation teams on suite-level configuration standards; maintain reference architectures and deployment playbooks.\n\nServe as customer-facing technical lead during go-lives, hypercare and escalations that span multiple components.\n\nProvide technical support to the implementation teams for cross-component issues in assigned accounts, including root cause analysis and resolution with engineering (approximately 20-30% of time).\n\nConvert recurring customer needs into standardized workflows and product requirements, distinguishing product gaps from configuration or training issues.\n\nOwn the AI adoption strategy across the DxS suite: define requirements, expected customer impact and success criteria, and feed them back to Product and Engineering.\n\nSupport customer adoption of AI-enabled workflows across the suite as they are released, coordinating rollout, site readiness and customer adoption with the Technical Delivery Manager and Product Manager.\n\nOwn escalation of engineering issues for assigned accounts: triage, document reproducible defects, track status with engineering and close the loop with customers.\n\nSupport site reliability (SRE) for assigned accounts: monitor service health with observability tools, participate in incident response and drive reliability improvements with engineering.\n\nPLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.\nRequirements\nMinimum Qualifications, Education and Experience\nEducation: Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems or a related field, or an equivalent combination of education and experience (required).\n\nExperience: 8+ years of overall experience in healthcare IT, medical imaging or clinical systems (required).\n\nExperience: 5+ years in a customer-facing technical role across multiple enterprise imaging components (PACS, viewer, reporting, RIS), such as solutions engineer, technical consultant or senior implementation engineer (required).\n\nIn-depth knowledge of DICOM and HL7 v2, and how they connect across the radiology order-to-report workflow (required).\n\nHands-on configuration of PACS and diagnostic viewers, and experience integrating radiology reporting systems such as PowerScribe (required).\n\nStrong understanding of end-to-end radiology clinical workflow, including RIS, worklists, reading, reporting and results distribution (required).\n\nWorking knowledge of cloud-hosted applications (GCP, AWS or Azure), networking, storage and SSO/authentication (required).\n\nDemonstrated ability to communicate technical decisions to radiologists, IT leaders and executives, including in escalated situations (required).\n\nImaging informatics or clinical credential such as CIIP, PARCA or ARRT(R) (preferred).\n\nExperience deploying or supporting clinical AI applications in radiology (preferred).\n\nExperience in a regulated medical device environment (FDA 21 CFR 820, ISO 13485, IEC 62304) and with ITIL practices (preferred).\n\nMicrosoft Office experience required.\n\nQuality Standards\nCommunicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.\n\nDemonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.\n\nFollows all local, regional and country laws concerning employment.\n\nFollows all DeepHealth policies and procedures.\n\nFollows data privacy, compliance, safety and confidentiality standards at all times.\n\nPractices universal safety precautions.\n\nPromotes good public relations on the phone and in person.\n\nAdapts and is willing to learn new tasks, methods, and systems.\n\nReports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.\n\nCompletes job responsibilities in a quality and timely manner.\n\nTravel\nThis position requires domestic / international travel up to 25%, primarily for customer discovery, go-lives and escalations.\n\nWorking Environment\nRemote (United States)\n\nSalary\nDependent upon experience:\n135,000-150,000 USD","description_format":"text","description_chars":6082,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Imaging Systems","Medical AI"],"lifecycle":[{"event":"open","at":"2026-10-12T16:32:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":125833,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":20,"expected_fill_days":45,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/deephealth-senior-forward-engineer-diagnostic-suite","json_url":"https://alion.io/job/deephealth-senior-forward-engineer-diagnostic-suite.json","meta":{"generated_at":"2026-10-28T07:48:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10038,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692266},"rest":"https://alion.io/mcp/rest/get_company?id=692266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeephealth-senior-forward-engineer-diagnostic-suite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeephealth-senior-forward-engineer-diagnostic-suite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeephealth-senior-forward-engineer-diagnostic-suite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deephealth-senior-forward-engineer-diagnostic-suite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeephealth-senior-forward-engineer-diagnostic-suite"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2365028}},{"tool":"search_jobs","arguments":{"company":"deephealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2365028},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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