{"id":3181961,"url":"https://alion.io/job/deephealth-technical-services-engineer","title":"Technical Services Engineer","company":{"id":692266,"name":"DeepHealth","domain":"deephealth.com","url":"https://alion.io/company/deephealth","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":669},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DICOM","optional":false},{"name":"HL7","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T14:29:22Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T21:34:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nThe Technical Services Engineer is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.\nProject coordination and task ownership while serving as the primary point of contact for customer communication and issue resolution.\n\nServe as the primary implementation resource for client projects from kick-off through completion\n\nSecond-level support for healthcare IT systems, including troubleshooting and resolving escalated technical issues.\n\nRespond to user inquiries via phone, email, and ticketing systems in a timely and professional manner.\n\nParticipate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team.\n\nCollaborate with IT, Product, and Engineering teams to escalate and resolve complex issues.\n\nMaintain detailed records of incidents, solutions, and workflows in the ticketing system.\n\nContribute to the continuous improvement of support processes and knowledge base.\n\nEnsure compliance with regulatory standards and internal IT policies.\n\nSupport key customers and maintain positive relationships, providing updates and guidance as needed.\n\nPLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.\nRequirements\nMinimum Qualifications, Education and Experience\n5+ years of experience in an IT support role\n\nBachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience. (Required)\n\nProven IT support experience, preferably in healthcare or clinical environments. (Required)\n\nStrong customer relationship and call center support skills. (Required)\n\nStrong IT, networking, and general computer skills. (Required)\n\nSolid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows. (Required)\n\nExperience troubleshooting complex applications and software products. (Required)\n\nProficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration. (Required)\n\nFamiliarity with healthcare IT systems, including EMR and clinical software. (Required)\n\nExperience with ticketing systems and ITIL-based support processes. (Required)\n\nKnowledge of archival and storage media. (Required)\n\nExcellent troubleshooting, diagnostic, and analytical skills. (Required)\n\nStrong written and verbal communication skills. (Required)\n\nAbility to manage multiple tasks, work under pressure, and collaborate across teams. (Required)\n\nFlexibility to work varied hours and participate in on-call rotations. (Required)\n\nPACS/Radiology/DICOM/HL7 experience. (Preferred)\n\nRadiology workflow experience. (Preferred)\n\nCompTIA Linux, RHCA, or RHCT certification. (Preferred)\n\nCCNA/CCNP certification. (Preferred)\n\nProficiency in additional languages, particularly for EU or international regions. (Preferred)\n\nQuality Standards\nCommunicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.\n\nDemonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.\n\nFollows all local, regional and country laws concerning employment.\n\nFollows all DeepHealth policies and procedures.\n\nFollows data privacy, compliance, safety and confidentiality standards at all times.\n\nPractices universal safety precautions.\n\nPromotes good public relations on the phone and in person.\n\nAdapts and is willing to learn new tasks, methods, and systems.\n\nReports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.\n\nCompletes job responsibilities in a quality and timely manner.\n\nTravel\nThis position may require occasional travel.\nWorking Environment\nRemote\nSalary is dependent upon experience:\n$90.000 to $100,000","description_format":"text","description_chars":4297,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Imaging Systems","Medical AI"],"lifecycle":[{"event":"open","at":"2026-10-23T21:51:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":125833,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":42,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/deephealth-technical-services-engineer","json_url":"https://alion.io/job/deephealth-technical-services-engineer.json","meta":{"generated_at":"2026-10-24T21:37:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":4300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692266},"rest":"https://alion.io/mcp/rest/get_company?id=692266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeephealth-technical-services-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeephealth-technical-services-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeephealth-technical-services-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deephealth-technical-services-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeephealth-technical-services-engineer"}]}