{"id":1200915,"url":"https://alion.io/job/deephealth-technical-support-engineer-pacs","title":"Technical Support Engineer-PACS","company":{"id":692266,"name":"DeepHealth","domain":"deephealth.com","url":"https://alion.io/company/deephealth","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":76,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":82},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:48:12Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-13T06:43:03Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Job Summary\nThe Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.\nRequirements\nExpanded Essential Duties and Responsibilities\nServe as the primary PACS technical support resource for customer healthcare IT projects.\n\nProvide second-level support for PACS and healthcare IT systems, troubleshooting and resolving escalated technical issues.\n\nRespond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.\n\nCoordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.\n\nCollaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.\n\nMonitor and triage support queues, assigning tickets to the appropriate product or functional teams.\n\nMaintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.\n\nContribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.\n\nEnsure compliance with healthcare regulatory standards and internal IT policies.\n\nSupport and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.\n\nDeliver product and service training to administrators, service-level users, and customers as needed.\n\nPerform DeepHealth PACS system updates, upgrades, and maintenance activities.\n\nConduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.\n\nIntegrate and support solutions within public cloud environments and DeepHealth platforms.\n\nDesign, implement, document, and support technical solutions that meet customer and organizational requirements.\n\nWork cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.\n\nEducate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.\n\nIdentify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.\n\nMinimum Qualifications, Education, and Experience\nBachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.\n\nMinimum of 5 years of experience in IT support roles.\n\nMinimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.\n\nStrong knowledge of Windows operating systems (Windows 7 and above, Windows Server).\n\nStrong Linux system administration and command-line experience.\n\nExperience with MSSQL database management and relational database technologies.\n\nStrong understanding of networking concepts, troubleshooting, and infrastructure support.\n\nExperience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.\n\nProven experience troubleshooting complex software applications and healthcare technology solutions.\n\nExperience with public cloud environments and cloud-based integrations.\n\nFamiliarity with scripting, data serialization, and reporting tools such as SSRS.\n\nStrong troubleshooting, analytical thinking, and critical problem-solving skills.\n\nExperience using ticketing systems and ITIL-based support processes.\n\nStrong customer service, relationship management, and call center support experience.\n\nExcellent written and verbal communication skills with both technical and non-technical audiences.\n\nAbility to manage multiple priorities and work effectively under pressure.\n\nAbility to collaborate effectively across cross-functional technical and business teams.\n\nFlexibility to work varied schedules and participate in on-call rotations as required.\n\nStrong understanding of PC/server hardware platforms and general IT infrastructure.\n\nProfessional communication and interpersonal skills required for internal and external customer interactions.\n\nPreferred Qualifications\nCCNA or CCNP certification.\n\nCompTIA Linux+, RHCA, or RHCT certification.\n\nRadiology workflow experience.\n\nExperience in healthcare or clinical IT environments.\n\nAdvanced knowledge of healthcare imaging and workflow technologies.\n\nPLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.\nQuality Standards\n· Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.\n· Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.\n· Follows all local, regional and country laws concerning employment.\n· Follows all DeepHealth policies and procedures.\n· Follows data privacy, compliance, safety and confidentiality standards at all times.\n· Practices universal safety precautions.\n· Promotes good public relations on the phone and in person.\n· Adapts and is willing to learn new tasks, methods, and systems.\n· Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.\n· Completes job responsibilities in a quality and timely manner.\nTravel\nThis position may require occasional travel.\nWorking Environment\nRemote\nPhysical Demands\nThis position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.\nSalary range is $75,000 to $100,00 depending upon experience","description_format":"text","description_chars":6060,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Imaging Systems","Medical AI"],"lifecycle":[{"event":"open","at":"2026-09-24T20:47:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":125833,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":18,"expected_fill_days":79,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/deephealth-technical-support-engineer-pacs","json_url":"https://alion.io/job/deephealth-technical-support-engineer-pacs.json","meta":{"generated_at":"2026-10-13T10:31:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16062,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692266},"rest":"https://alion.io/mcp/rest/get_company?id=692266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeephealth-technical-support-engineer-pacs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeephealth-technical-support-engineer-pacs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeephealth-technical-support-engineer-pacs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deephealth-technical-support-engineer-pacs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeephealth-technical-support-engineer-pacs"}]}