{"id":1280609,"url":"https://alion.io/job/deeploi-head-of-operations","title":"Head of Operations","company":{"id":2506614,"name":"deeploi","domain":"deeploi.io","url":"https://alion.io/company/deeploi","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":174000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":885},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-08-09T15:02:47Z","employer_posted_date":"2026-08-09","last_verified_at":"2026-10-26T08:08:05Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"Your mission\nWe’re looking for a Head of Operations to lead and further professionalise deeploi’s operational backbone in Berlin.\nYou own the entire customer lifecycle and lead the teams behind it: Customer Onboarding, Customer Success and IT-Support. Your teams are in place and processes exist; your job is to make them measurably better: clear SLAs, reliable data, strong customer relationships, and a service experience customers stay for.\nAs a key member of the leadership team, you report directly to our CEO and work closely with our CPTO and Head of Product to turn customer insights and operational learnings into product and process improvements.\nYour Responsibilities\nLead three operational areas: Customer Onboarding, Customer Success and IT-Support, with direct and indirect responsibility for a team of around 15 people, including vendor management, procurement and our subprocessors.\nOwn the customer. Customer centricity is at the heart of this role: you build senior-level relationships, are close enough to your accounts to know how they are doing, and step in personally when a conversation needs you.\nGrow customer loyalty. Together with Customer Success you strengthen our key accounts, understand what drives renewals and satisfaction, and use those insights to tailor our products even more towards our clients’ needs.\nProfessionalise IT-Support. Refine and sharpen our SLAs so they are more meaningful and give a truer picture of performance, strengthen the data foundation behind them, and give the team the structure, tooling and capacity it needs to work at its best.\nOptimise processes and tools so the business can grow without the team growing in lockstep.\nRepresent the Voice of the Customer and translate operational insights into a clear, well-argued product agenda together with Product.\n Drive the numbers that matter: SLA compliance, retention and churn, upsells, customer satisfaction (NPS), support efficiency and service margins.\nLead with clarity and empathy: develop your team, set expectations, and build a service culture people are proud of.\nYour profile\n6+ years in operations, service or general management, ideally in SaaS or IT services.\nAt least 2 years of leadership experience, with a track record of building and developing teams in a high-growth environment. You are a credible sparring partner for the founders and leadership team.\nCustomer centricity above all: you own the customer, don’t shy away from difficult conversations, and bring the seniority and empathy to de-escalate them.\nProcess thinking and a data mindset: you build the tracking and numbers we are missing, while staying pragmatic enough to decide even when the data isn’t there yet.\nComfortable at the Operations and Product interface: a strong counterpart for Product who can make a point and hold their ground.\n Solid technical understanding: an IT background or MDM knowledge is a plus. What matters is genuine interest and the willingness to build deep understanding of IT infrastructure (device management, macOS, Windows, …).\nStart-up or scale-up experience is a must: you are at home in fast-moving, pragmatic environments where structure is something you create. A consulting background is a bonus.\nOwnership and hands-on mentality: you don’t just initiate topics, you see them through, including the ones next to your remit.\nBased in Berlin and happy in an office-first culture, regular travel to Munich, where part of our team is based, is part of the role.\n Fluent German and English (business fluent, C1+). Bachelor’s degree or comparable experience, seniority counts more than titles.\nWhy us?\n Join our ambitious and fast-growing team in Berlin, backed by top-tier European investors (Atomico, Cherry among others).\nShape how deeploi scales as our service business grows. Your work has direct, visible impact.\nCompetitive compensation package including a generous VSOP plan.\nHigh ownership and autonomy from day one, working directly with the founders.\nBenefits like Urban Sports Club or a public transport allowance.\n A culture that’s ambitious, open and fun, with people who genuinely care about what they build.","description_format":"text","description_chars":4150,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":15,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-26T02:44:05Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.397,"p_room":0.28,"age_days":77,"expected_fill_days":26,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/deeploi-head-of-operations","json_url":"https://alion.io/job/deeploi-head-of-operations.json","meta":{"generated_at":"2026-10-26T09:33:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2506614},"rest":"https://alion.io/mcp/rest/get_company?id=2506614"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeeploi-head-of-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeeploi-head-of-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeeploi-head-of-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deeploi-head-of-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeeploi-head-of-operations"}]}