{"id":1149668,"url":"https://alion.io/job/deepscribe-solutions-representative","title":"Solutions Representative","company":{"id":48038,"name":"DeepScribe","domain":"deepscribe.ai","url":"https://alion.io/company/deepscribe","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-22T17:12:12Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-16T08:04:57Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Our Mission\nAt DeepScribe, everything we do is focused on our mission - to bring back the joy of care to medicine. Our goal is to empower physicians with the tools they need to improve both efficiency and efficacy, and to improve patient outcomes by increasing the trust and understanding they have with their physician.\nOur Customer Success team is the front line support for our customers, which helps our customers maximize the value they get from our revolutionary technology.\nWhat you’ll do\nYou’ll be the primary point of contact for our customers, where you’ll answer their questions, diagnose problems, and respond to queries about the product. You’ll interface with customers by telephone, email, and in-App messaging systems depending on the escalation.\nYour impact\nYou’ll be responsible for providing world-class customer service\n\nSupport customers through workflow concerns, app functionality, troubleshooting, bug identification, EHR integration, and more\n\nPartner and work cross-functionally (e.g. CS, billing, Product, Engineering, Sales)\n\nYou’ll make an impact not only for the customers, but also for internal stakeholders, bringing to attention patterns of customer concerns and needs\n\nAbout You\nYou’re passionate about supporting customers and providing a memorable experience\n\nYou see problem resolution as an opportunity to shine and create a satisfied customer\n\nYou enjoy being the front line of support for customers, answering questions, diagnosing technical issues, and solving problems with a smile\n\nYou’re a strong communicator, both written and verbally\n\nYou’re familiar with identifying bugs, and working with various stakeholders to find workaround and resolve issues successfully\n\nYou’re proactive and anticipate issues and inefficiencies, rather than reacting to things that have snowballed\n\nCompensation and Benefits\n$50,000 - $65,000 annual salary\n\nMeaningful equity stake in the company\n\nFlexible PTO\n\nWork from home stipend\n\nMedical, Dental, Vision, 401K and other benefits are also offered\n\nAbout the Team\nOur customer success team thrives in a rapidly evolving environment, and has the opportunity to work with many functions to ensure our customers receive the best experience possible. Come join us in this exciting growth phase!\nAt DeepScribe, we value trust, teamwork, and transparency, and we’re dedicated to promoting diversity and equity in the workforce through inclusive hiring practices. Candidates with backgrounds that are underrepresented in the technology industry are encouraged to apply.\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire.","description_format":"text","description_chars":2741,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-09-23T17:12:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 2","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":2,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.776,"p_room":0.9,"age_days":23,"expected_fill_days":38,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/deepscribe-solutions-representative","json_url":"https://alion.io/job/deepscribe-solutions-representative.json","meta":{"generated_at":"2026-10-16T08:38:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6543,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48038},"rest":"https://alion.io/mcp/rest/get_company?id=48038"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeepscribe-solutions-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeepscribe-solutions-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeepscribe-solutions-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deepscribe-solutions-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeepscribe-solutions-representative"}]}