{"id":1770041,"url":"https://alion.io/job/deer-designer-client-success-specialist-remote-3","title":"Client Success Specialist (Remote)","company":{"id":675438,"name":"Deer Designer","domain":"deerdesigner.com","url":"https://alion.io/company/deerdesigner","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Photoshop","optional":false},{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-05-05T15:14:48Z","employer_posted_date":"2026-05-05","last_verified_at":"2026-10-19T10:34:40Z","board_verified":true,"closed_at":null,"days_open":166,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":166},"description":"Deer Designer is a design subscription service for mid-market marketing teams. We provide a dedicated, Creative Director-led design team for a flat monthly fee. With a global, remote-first team, we offer a stable career focused on proactive communication, ownership, and innovative workflows.\nTasks\nThis is not traditional customer support. You are the vital bridge between our clients and our creative teams. Your mission is to turn vague client goals into razor-sharp creative direction while keeping the production engine moving without friction.\nYou aren't just a \"replier\"-you are a consultant who advocates for the client’s vision while having the backbone to challenge them when their input is vague. You will use AI tools to summarize, structure, and refine communication so you can focus on what matters: high-level judgment and driving successful outcomes.\nKey Responsibilities:\nStrategic Advocacy: Spot risks early before they become issues and act on them proactively.\nInput Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results.\nStructured Communication: Keep all correspondence tight, clear, and useful. No over-explaining-just clarity.\nService Optimization: Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership.\nAI-Enhanced Workflow: Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency.\nRequirements\n 2+ years in a client-facing role (Account Management, Project Management, or Client Success).\nFlawless English: You communicate with precision-structured, direct, and clear.\nDesign Literacy: You understand the basics of layout, hierarchy, branding, and UX. You don't need to design, but you must \"speak the language.\"\nThe \"Backbone\": You are comfortable pushing back on clients and asking the hard questions required to get the job done right. \nAI-Proactive: You already use AI to structure your thinking, identify risks, and improve your output quality.\n Agency Experience: (Big Plus) Familiarity with creative services, design agencies, or subscription-based business models.\nTechnical Comfort: Familiarity with tools like Figma or Photoshop (for review purposes) and async-friendly workflows.\nOwnership Mindset: You focus on outcomes, not just activity. You fix gaps rather than blaming them.\nBenefits\nStability: Long-term, permanent remote contract\n Time Off: 15 PTO days + 10 unpaid days + 2 sick days (after 6 months tenure).\nPerks: Performance bonuses, work anniversary gifts, and dedicated career growth.\n Culture: A diverse, inclusive team that values results over micromanagement and celebrates milestones together.","description_format":"text","description_chars":2720,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Graphic Design","UI/UX Design"],"lifecycle":[{"event":"open","at":"2026-10-03T15:16:14Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.109,"p_room":0.28,"age_days":166,"expected_fill_days":7,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/deer-designer-client-success-specialist-remote-3","json_url":"https://alion.io/job/deer-designer-client-success-specialist-remote-3.json","meta":{"generated_at":"2026-10-19T11:36:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8173,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675438},"rest":"https://alion.io/mcp/rest/get_company?id=675438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeer-designer-client-success-specialist-remote-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeer-designer-client-success-specialist-remote-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeer-designer-client-success-specialist-remote-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deer-designer-client-success-specialist-remote-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeer-designer-client-success-specialist-remote-3"}]}