{"id":1623174,"url":"https://alion.io/job/deere-customer-support-specialist","title":"Customer Support Specialist","company":{"id":1756834,"name":"John Deere","domain":"deere.com","url":"https://alion.io/company/deere-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":81,"open_postings":27,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Melton, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-23T01:34:18Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-10T06:17:55Z","board_verified":false,"closed_at":"2026-10-10T06:17:55Z","days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"Customer Support Specialist - Forestry\nMelton, Victoria | Relocation Support Available | Tool of Trade Vehicle Provided\nHelp Shape the Future of Forestry!\nWhat if your next career move combined technical problem-solving, customer engagement, travel and the opportunity to work with some of the most advanced forestry equipment in the world?\nWaratah, a John Deere company, is looking for a Customer Support Specialist - Forestry to join our team and support customers, dealers and service partners across the Asia Pacific region.\nThis is more than a technical support role. You'll be a trusted advisor, trainer, coach and problem-solver, helping customers get the best performance from their equipment while contributing to the future of forestry technology.\nApplications are welcomed from candidates across Australia, with relocation support available for the successful candidate in accordance with company policy.\nWhat will you be doing?\nIn this role, you will:\nProvide technical and product support to customers, dealers, service agents and field teams.\nCommission forestry machinery and support new product introductions.\nDeliver operator and technical training through practical demonstrations, workshops and one-on-one coaching.\nTravel to customer and dealer locations to investigate and resolve mechanical, electrical and performance issues.\nHelp customers and dealers optimise machine performance and improve their overall product experience.\nSupport technical cases and develop clear, timely solutions.\nIdentify emerging product issues using field reports, warranty information, customer feedback and machine data.\nContribute to product improvement activities and provide practical feedback to engineering, manufacturing and product teams.\nParticipate in customer clinics, industry workshops, trade shows and equipment demonstrations.\nBuild trusted relationships with customers, dealers, forest owners and other industry stakeholders.\nAbout You\nYou are a practical and customer-focused technical professional who enjoys working with machinery, solving problems and helping others succeed.\nYou will ideally bring:\nExperience in forestry, product support, field service, heavy equipment or a related technical environment.\nPractical knowledge of forestry machinery or forestry operations.\nStrong mechanical, electrical and diagnostic skills.\nExperience operating, commissioning, maintaining or supporting machinery.\nThe ability to investigate technical issues and follow them through to resolution.\nExperience delivering technical training, operator coaching or practical demonstrations.\nStrong communication skills and the ability to explain technical information clearly.\nA proactive, service-oriented approach with strong ownership and accountability.\nThe ability to work independently and collaboratively across different teams.\nWillingness to travel up to 50% as required.\nForestry, mechanical or related technical qualifications would be highly regarded. Experience with connected machinery, digital support systems, telematics, adult training or project work would also be beneficial.\nYou do not need to know every Waratah or John Deere system from day one. What matters most is your practical experience, problem-solving ability, customer focus and genuine desire to help others.\nWhy join us?\nAt Waratah, you will have the opportunity to work with advanced forestry equipment, develop your technical capability and build a rewarding career within a global organisation.\nWe offer:\nCompetitive remuneration.\nTool of trade vehicle provided in accordance with company policy\nA permanent full-time opportunity.\nA friendly and inclusive company culture.\nOngoing training and professional development.\nCareer opportunities within Waratah and the broader John Deere organisation.\nEmployee wellbeing and social initiatives.\nHealth and safety programs.\nFree on-site parking.\nWe welcome applications from people of all backgrounds and are committed to providing a workplace where everyone feels included, valued and supported.\nReady to apply?\nIf you have relevant forestry, machinery or technical support experience and are passionate about helping customers succeed, we would love to hear from you.\nClick APPLY and submit your resume and cover letter outlining your relevant experience and what you could bring to the Waratah team.\nApplications close at close of business on 8-Oct, 2026\nWaratah. 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