{"id":1623236,"url":"https://alion.io/job/deere-territory-customer-experience-manager","title":"Territory Customer Experience Manager","company":{"id":1756834,"name":"John Deere","domain":"deere.com","url":"https://alion.io/company/deere-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-11T09:32:44Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-10T06:17:55Z","board_verified":false,"closed_at":"2026-10-10T06:17:55Z","days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"NOTHING RUNS LIKE A DEERE!\nTerritory Customer Experience Manager\nResponsible for Central, Southern & Southwest England - (Field - Based Role)\nWe are looking for a Territory Customer Experience Manager to join our\nUK & Ireland Agriculture Division.\nLead the delivery of product uptime, machine performance and customer success across the assigned territory and product lines. Build dealer technical capability, coordinate effective problem resolution and connect dealers to deliver an outstanding customer experience. The TCEM succeeds not only through technical expertise, but through trusted relationships with customers, operators and dealer teams. This differentiates the role from a traditional technical support position and links directly to customer success.\nYour responsibilities\nDrive product uptime and effective machine operation by developing dealer support capabilities and coordinating timely technical intervention.\nEnsure capabilities and execution of Dealer Centralised & Connected Support Teams\nCoordinate the diagnostic, escalation and resolution of priority technical issues, ensuring clear ownership, timely communication and appropriate product-line involvement\nDevelop dealer capabilities in technical diagnostics, issue resolution, machine optimisation and proactive machine monitoring.\nServe as the interface between the customers, dealership and product lines to reduce recurring technical issues\nConduct regular proactive dealer and customer visits, with particular focus on key accounts, customer retention and recurring product-performance concerns\nCoordinate and monitor relevant warranty, product programmes and commercial-assistance cases\nLead the technical and product-performance elements of Customer Success Journey execution, in collaboration with the other stakeholders and dealer teams.\nCollaborate across Harvesting, Crop Care & Precision Technology, Aftermarket, Key Accounts, Sales and other relevant functions to deliver coordinated customer support\nMeasures of success\nProduct uptime and machine-performance outcomes\nTimeliness and quality of technical issue resolution\nReduction in recurring technical issues\nDealer technical capability development\nMachine-monitoring and technology-utilisation effectiveness\nCustomer experience and retention outcomes\nExecution of the technical elements of Customer Success Journey\nWhat will make you stand out\nThe role will have both territory and product line responsibilities, meaning that for the product line you will be required to be geographically mobile plus occasional international travel.\nIdeally you will have a degree or equivalent & relevant work experience within agriculture, agronomy, agricultural engineering, precision agriculture, technical support, customer support.\nYou possess excellent coaching & interpersonal skills and can motivate, engage, and unite people around common objectives effectively interacting with dealers\nAbility to work independently, remain self-motivated and self-organized, and manage multiple support priorities plus enjoy working with numbers and leveraging your analytical skills.\n What we offer\nJohn Deere offers a competitive rewards package including 25 days' holiday plus bank holidays (increasing with service), the opportunity to buy and sell holiday, a premium company car, private medical insurance, a flexible and inclusive working environment, a competitive bonus scheme, contributory pension scheme, Group Income Protection, and Group Life Assurance/Death in Service benefits, along with home office working equipment such as a laptop and mobile phone.\nWe invest in our employee’s personal development, and as a business with over 70,000 employees worldwide we offer excellent career development opportunities for the right candidate.\nThe position is field-based and involves working from home when not visiting dealers/customers or supporting events. The successful candidate will be expected to live centrally and within a commutable distance of the dealers on this territory.\nEveryone is welcome at John Deere. We firmly believe that diversity and inclusion make us even stronger.\nWe look forward to receiving your online application.\nClosing Date:09 October 2026","description_format":"text","description_chars":4205,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:12Z"},{"event":"close","at":"2026-10-10T06:17:55Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/deere-territory-customer-experience-manager","json_url":"https://alion.io/job/deere-territory-customer-experience-manager.json","meta":{"generated_at":"2026-10-12T14:13:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756834},"rest":"https://alion.io/mcp/rest/get_company?id=1756834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeere-territory-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeere-territory-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeere-territory-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deere-territory-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeere-territory-customer-experience-manager"}]}