{"id":3809668,"url":"https://alion.io/job/default-collections-specialist-i-2","title":"Collections Specialist I","company":{"id":2559714,"name":"Default","domain":"ornlfcu.com","url":"https://alion.io/company/ornlfcu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Knoxville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T13:05:10Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T00:12:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This role is hybrid with a required onsite presence 2-3 daysper week in Knoxville, TN.\nRole: The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues.\nEssential Functions and Responsibilities:\nPerforms outbound calls on delinquent members, services inbound calls, accurately documents member interactions, payment arrangements, and action plans in the core collection platform.\nSkip traces for members that the Credit Union hasn’t been successful in reaching; reviews loan documentation, leverages skip trace platform(s) and references prior collection notes in an effort to reach the member.\nPerforms other job-related duties as assigned.\nExperience:\nMinimum 1 year of experience in collections, account recovery, delinquency management, consumer lending, or negotiating payment arrangements is required.\nExperience in customer service, account servicing, financial services, call center operations, banking, or credit union environments is preferred.\nExperience working with skip tracing, loss mitigation, payment arrangements, and other account recovery activities, including resolving delinquent debt, negotiating payment solutions, handling difficult conversations, and maintaining professionalism is preferred.\nEducation:\nHigh School Diploma or GED is required\nOther Skills Required:\nProficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint.\nExcellent organizational and analytical skills.\nAbility to communicate clearly and professionally with all levels of an organization.\nExcellent written and verbal communication skills, including business writing ability.\nExcellent time management skills and accustomed to working with deadlines.","description_format":"text","description_chars":1742,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-11-05T14:26:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-06T03:00:25Z"},"pay":null,"html_url":"https://alion.io/job/default-collections-specialist-i-2","json_url":"https://alion.io/job/default-collections-specialist-i-2.json","meta":{"generated_at":"2026-11-06T03:00:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5100,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2559714},"rest":"https://alion.io/mcp/rest/get_company?id=2559714"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdefault-collections-specialist-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdefault-collections-specialist-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdefault-collections-specialist-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/default-collections-specialist-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdefault-collections-specialist-i-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3809668}},{"tool":"search_jobs","arguments":{"company":"ornlfcu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3809668},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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Docs: https://alion.io/developers"}}