{"id":2291495,"url":"https://alion.io/job/dekra-arbeit-asistente-de-soporte-it","title":"Asistente de Soporte IT","company":{"id":4409904,"name":"DEKRA Arbeit Croatia","domain":"dekra-arbeit.hr","url":"https://alion.io/company/dekra-arbeit-hr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"C","score":66,"open_postings":25,"ghost_share":0.56,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zagreb, Croatia"],"countries":["HR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-12-22T00:00:00Z","employer_posted_date":"2025-12-22","last_verified_at":"2026-10-20T18:36:35Z","board_verified":true,"closed_at":null,"days_open":302,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":302},"description":"El Asistente de soporte IT brinda apoyo técnico a los usuarios y equipos dentro de la empresa, asegurando que los sistemas informáticos y de comunicación funcionen de manera eficiente. Sus responsabilidades incluyen la resolución de problemas de hardware y software, instalación y configuración de equipos, mantenimiento básico de la red, soporte a usuarios finales y documentación de incidencias. Este rol requiere habilidades técnicas, capacidad de aprendizaje rápido, paciencia, atención al detalle y buena comunicación para guiar a los usuarios en la resolución de problemas. Es fundamental el conocimiento básico de croata e inglés para interactuar con usuarios y documentación técnica.\nResponsabilidades principales:\nBrindar soporte técnico a usuarios internos\n\nResolver problemas de hardware, software y redes básicas\n\nInstalar, configurar y mantener equipos informáticos y periféricos\n\nDocumentar incidencias y soluciones\n\nColaborar con el equipo de IT en proyectos internos\n\nAsistir en la implementación de nuevas herramientas y sistemas\n\nRequisitos:\nFormación básica o experiencia en IT, informática o soporte técnico\n\nConocimientos básicos de croata e inglés\n\nHabilidades de resolución de problemas y atención al detalle\n\nCapacidad de comunicación y paciencia para interactuar con usuarios\n\nDisposición para aprender nuevas tecnologías y herramientas","description_format":"text","description_chars":1361,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T05:18:34Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.086,"p_room":0.28,"age_days":302,"expected_fill_days":23,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dekra-arbeit-asistente-de-soporte-it","json_url":"https://alion.io/job/dekra-arbeit-asistente-de-soporte-it.json","meta":{"generated_at":"2026-10-20T20:04:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4409904},"rest":"https://alion.io/mcp/rest/get_company?id=4409904"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdekra-arbeit-asistente-de-soporte-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdekra-arbeit-asistente-de-soporte-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdekra-arbeit-asistente-de-soporte-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dekra-arbeit-asistente-de-soporte-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdekra-arbeit-asistente-de-soporte-it"}]}